{"id":2396640,"url":"https://alion.io/job/accor-restaurant-manager-hale-kai","title":"Restaurant Manager, Hale Kai","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T22:35:39Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-25T16:37:17Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Where Passion Meets Paradise\nAt Fairmont Orchid, Hawaiʻi, we believe hospitality is more than a career. It is an opportunity to create meaningful moments, build lasting relationships, and share the spirit of aloha with guests from around the world.\nSet on 32 breathtaking oceanfront acres along the renowned Kohala Coast, Fairmont Orchid is an award-winning luxury destination where natural beauty, Hawaiian culture, and exceptional service come together to create unforgettable experiences. From our white sand beach and crystal-clear lagoon to our Spa Without Walls, world-class dining, championship golf, and authentic cultural programming, every day offers the opportunity to be part of something extraordinary.\nWe are more than a luxury resort. We are a passionate team of hospitality professionals who take pride in delivering genuine, heartfelt service while honoring the traditions, culture, and people of Hawaiʻi. Here, your talents are valued, your contributions are celebrated, and your career aspirations are supported in an environment that encourages growth, creativity, and purpose.\nWhy You'll Love It Here\nAt Fairmont Orchid, we recognize that our colleagues are the heart of our success. That's why we are committed to creating an environment where you can thrive personally and professionally.\nWhat Is In It For You?\nAt Fairmont Orchid, we believe extraordinary hospitality begins with extraordinary people. We are committed to investing in your wellbeing, supporting your aspirations, and creating opportunities for you to thrive both personally and professionally.\nYour wellbeing matters. Enjoy competitive medical, prescription, and vision benefits designed to help you and your family live healthier, happier lives.\nProtection for what matters most. We provide employer-paid life and accidental death & dismemberment insurance, with additional coverage options available for your ʻohana, giving you peace of mind for today and tomorrow.\n Build the future you deserve. Take advantage of our 401(k) retirement savings plan with company matching and invest confidently in your long-term financial goals.\nLive the Hawaiʻi lifestyle. Enjoy generous paid time off, including vacation and personal holidays, so you can recharge, explore, and make the most of life in paradise.\nBe recognized and rewarded. Performance and incentive bonus opportunities celebrate innovation, leadership, dedication, and the exceptional results you bring to our guests and resort.\nExperience the luxury you help create. Enjoy exclusive colleague discounts including 50% off resort dining, 50% savings at our Fairmont Store, and 30% off treatments at our award-winning Spa Without Walls.\nDiscover the world with Accor. Unlock limitless travel possibilities through employee rates at more than 5,000 Accor hotels worldwide, along with special Friends & Family travel privileges.\nNourish yourself throughout the day. Enjoy complimentary meals while working on property.\nBelong to something bigger. Join a collaborative, inclusive culture where authenticity is celebrated, diverse perspectives are valued, and every colleague is empowered to succeed.\nGrow without limits. Whether you're looking to deepen your expertise, expand your leadership skills, or pursue new opportunities, you'll have access to development resources and career pathways across one of the world's leading luxury hospitality companies.\nMore Than a Workplace\nAt Fairmont Orchid, you're not simply building a career, you're becoming part of a legacy of exceptional hospitality, meaningful connections, and unforgettable experiences. Here, you'll work alongside passionate professionals, inspire guests from around the world, and contribute to a culture rooted in aloha, excellence, and purpose.\nCome be part of something exceptional. Come share the spirit of aloha. Come grow your career where luxury, purpose, and paradise come together.\n The Hale Kai Lunch & Dinner Restaurant Manager is responsible for overseeing daily operations of a high-volume luxury resort restaurant, ensuring exceptional guest experiences, maximizing financial performance, and fostering a culture of hospitality, teamwork, accountability, and service excellence. This position leads, coaches, and develops restaurant colleagues while maintaining the highest standards of luxury service, cleanliness, food safety, and operational efficiency.\nThe Hale Kai Manager serves as a visible leader on the floor, engaging with guests and employees to ensure memorable dining experiences that reflect the resort's values and commitment to excellence.\nEssential Functions\nLeadership & People Leadership\nLead, coach, and develop restaurant supervisors and service teams.\nPromote a culture of luxury service, professionalism, accountability, and teamwork.\nConduct training, coaching, performance evaluations, and corrective action when necessary.\nEnsure compliance with hotel policies, collective bargaining agreements, and employment laws.\nFoster employee engagement and recognition initiatives.\nFoster a positive, inclusive, and engaging work environment.\nConduct daily pre-shift meetings and service briefings.\nEnsure employees understand departmental goals, service standards, and expectations.\nSupport onboarding and continuous training programs.\nCompliance and Ethics\nEnsure compliance with company policies, collective bargaining agreements, employment laws, and regulatory requirements.\nProtect confidentiality of employee, guest, and company information.\nDemonstrate honesty, professionalism, and ethical conduct at all times.\nSupport investigations, audits, and compliance initiatives as required.\nCommunication and Collaboration\nCommunicate clearly, professionally, and respectfully.\nFoster strong working relationships throughout the resort.\nSupport cross-functional teamwork and problem-solving.\nPromote a culture of transparency and collaboration.\nGuest Experience\nServe as a role model for luxury hospitality standards and lead by example in all guest interactions.\nDevelop ongoing LQA action plans for restaurant and participate in weekly audits.\nDeliver exceptional, personalized, and anticipatory service that consistently exceeds guest expectations.\nMaintain a highly visible presence in the restaurant during service periods to engage with guests and support team members.\nCreate memorable dining experiences through attention to detail, genuine hospitality, and proactive service recovery.\nAnticipate guest needs and take immediate action to enhance comfort, satisfaction, and loyalty.\nAddress guest concerns, complaints, and special requests promptly, professionally, and with a sense of urgency.\nBuild and maintain strong relationships with repeat guests, VIPs, and resort residents.\nCollaborate closely with Culinary leadership and other departments to ensure seamless execution of the dining experience.\nMonitor dining room operations, ambiance, cleanliness, and presentation standards to ensure consistency with luxury resort expectations.\nEvaluate guest feedback and implement improvements that enhance overall satisfaction and service delivery.\nOperational Excellence\nOversee all daily restaurant operations, ensuring smooth and efficient lunch and dinner service.\nEnsure departmental policies, procedures, service standards, and luxury brand expectations are consistently followed.\nManage opening, operating, and closing procedures while maintaining accountability for operational readiness.\nMaintain a highly visible leadership presence throughout operations, providing guidance, coaching, and support to employees.\nMonitor reservation flow, table management, seating strategies, and dining room efficiency to maximize guest satisfaction and revenue opportunities. OpenTable champion for outlet.\nEnsure all team members maintain comprehensive menu, beverage, and promotional knowledge and can confidently communicate offerings to guests.\nCoordinate effectively with Culinary, Stewarding, Housekeeping, Engineering, Security, and other resort departments to achieve operational objectives.\nPromote efficiency, organization, cleanliness, and attention to detail throughout all areas of the restaurant.\nIdentify opportunities for innovation, process improvement, and enhanced operational effectiveness.\nEnsure compliance with all health, sanitation, safety, food handling, alcohol service, and company standards.\nMaintain restaurant facilities, furnishings, equipment, and physical surroundings in accordance with luxury resort presentation standards.\nSupport resort-wide initiatives and collaborate with leadership teams to achieve departmental and organizational goals.\nDevelop and drive yearly activation calendar with support form Senior Managers and Divisional Directors\nCleanliness and Luxury Standards\nMaintain exceptional standards of cleanliness and presentation.\nEnsure facilities, equipment, and workspaces reflect luxury resort expectations.\nFoster ownership and pride in maintaining the physical environment.\nHold teams accountable for cleanliness and organization.\nFinancial Responsibilities\nMonitor labor costs, scheduling, productivity, and payroll.\nFull ownership of department level P&L. Works to drive check average and covers per occupied guest room.\nManage departmental budgets and financial performance.\nAnalyze sales trends and implement revenue-enhancing initiatives.\nControl operating expenses and minimize waste.\nSupport inventory management and purchasing controls.\nSafety, Sanitation & Cleanliness\nEnsure compliance with all health, sanitation, food safety, OSHA, and Hawaiʻi state regulations.\nMaintain a clean, organized, and safe work environment.\nParticipate in bi-weekly walkthroughs of restaurant space with Divisional Director / Assistant Director and address ongoing cleanliness and maintenance opportunities through thoughtful action planning.\nConduct regular inspections of restaurant facilities and equipment.\nEnsure employees follow safe food handling and workplace safety practices.\nPromote a culture of cleanliness and ownership throughout the restaurant.\nAdministrative Responsibilities\nMaintain accurate records, reports, schedules, and operational documentation.\nSAQ audit champion for department. Ensure proper controls are followed through on a daily basis.\nParticipate in leadership meetings and hotel initiatives.\nSupport recruitment, onboarding, and retention efforts.\nAssist with special events, promotions, and outlet marketing initiatives.\n Education\nBachelor's Degree in Hospitality Management, Business Administration, or related field preferred.\nEquivalent luxury hospitality experience may be considered.\nExperience\nMinimum 3-5 years restaurant management experience.\nMinimum 2 years luxury hotel or fine dining management experience preferred.\nExperience leading union and non-union teams preferred.\nProven experience managing financial performance, labor, and guest satisfaction metrics.\nCertifications\nFood Safety Certification required.\nAlcohol Service Certification required as applicable by law.\nKnowledge, Skills & Abilities\nStrong leadership and team-building skills.\nExceptional guest relations and interpersonal abilities.\nAdvanced knowledge of fine dining service standards.\nStrong conflict resolution and decision-making abilities.\nExcellent verbal and written communication skills.\nFinancial acumen and budgeting experience.\nAbility to prioritize and manage multiple responsibilities in a fast-paced environment.\nCommitment to luxury hospitality standards and continuous improvement.\nEssential Leadership Competencies\nMust demonstrate proficiency in:\nLeading Leaders\nDivisional Strategic Planning\nFinancial Planning & P&L Consolidation\nInternal Controls & Audit\nSystems & Process Design\nQuality Assurance & Brand Standards\nProject & Capital Management\nPre-Opening Planning\nOrganization Design\nLabor Relations Management\nData Analysis & Reporting\nChange Management\nCross-Functional Collaboration\nExecutive Communication & Presentation\nProblem Solving & Decision Making\nADA Reaso...","description_format":"text","description_chars":16411,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-12T22:35:50Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.609,"p_room":0.9,"age_days":12,"expected_fill_days":24,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/accor-restaurant-manager-hale-kai","json_url":"https://alion.io/job/accor-restaurant-manager-hale-kai.json","meta":{"generated_at":"2026-10-25T19:57:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-restaurant-manager-hale-kai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-restaurant-manager-hale-kai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-restaurant-manager-hale-kai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-restaurant-manager-hale-kai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-restaurant-manager-hale-kai"}]}