{"id":3869552,"url":"https://alion.io/job/accor-restaurant-manager-lobby-lounge","title":"Restaurant Manager - Lobby Lounge","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T10:24:15Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T06:00:01Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Raffles Hotels & Resorts\nThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.\nRaffles Dubai\nAn architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.\nAbout the Application Process:\nAt Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\n We invite you to join the world of luxury hospitality at Raffles Dubai as our new Restaurant Manager - Lobby Lounge to lead and oversee the daily operations of the Lobby Lounge, ensuring the highest level of personalized service, product excellence, and brand representation. The role focuses on creating exceptional guest experiences, driving revenue through strategic initiatives, and maintaining elevated standards consistent with the image of a luxury five-star hotel in Dubai.\nKEY ROLES & RESPONSIBILITIES\nOperational Excellence\nOversee and coordinate all Lobby Lounge operations to ensure smooth, efficient, and refined service delivery.\nEnsure ambience, presentation, and service consistently reflect the brand’s luxury standards.\nConduct regular inspections of service areas to ensure hygiene, cleanliness, and setup excellence.\nImplement and monitor SOPs in line with corporate and local F&B standards.\nGuest Experience\nLead by example in providing gracious, attentive, and intuitive service.\nHandle guest feedback promptly, ensuring effective service recovery and reinforcing guest loyalty.\nMaintain and update a database of guest preferences to support personalized experiences and repeat visits.\nCollaborate with PR & Marketing to plan and execute promotional events, seasonal activations, and themed offerings.\nTeam Leadership & Development\nDemonstrate superior product knowledge across all menu items, including afternoon tea, beverages, and seasonal offerings.\nRecruit, train, and develop a high-performing team that embodies the hotel’s service philosophy.\n Conduct daily briefings, performance evaluations, and ongoing training focused on guest engagement, product knowledge, and upselling.\nFoster creativity and initiative among team members to enhance guest experiences.\nEnsure professional grooming and behavior in line with brand standards.\nFinancial Performance\nManage outlet financial performance through cost control, inventory management, and revenue optimization.\nCollaborate with F&B Management and Finance to review budgets, forecasts, and profit margins.\nMonitor sales trends, identify opportunities, and implement strategies to maximize profitability.\nCollaboration & Compliance\nLiaise effectively with Kitchen, Engineering, Housekeeping, and Stewarding teams to ensure seamless operations.\nEnsure full compliance with HACCP, Dubai Municipality, and hotel sustainability, health, and safety standards.\nOversee daily opening and closing procedures, cash handling, and reporting accuracy.\n What will you bring to this role?\nPERSONAL ATTRIBUTES\nStrong sense of ownership and attention to detail, reflecting a five-star service culture.\nExceptional communication and interpersonal skills.\nSophisticated presentation and grooming reflective of a luxury environment.\nStrong leadership and people management abilities.\nCreative mindset with a passion for hospitality and guest engagement.\nCulturally aware and capable of managing a diverse, multicultural team.\nExcellent problem-solving and decision-making skills.\nEmbrace the Raffles brand promise and luxury in your role and in all your interactions. \nFoster an inclusive environment where every individual feels valued and respected \nCreate an environment where colleagues are empowered, supported and recognized \nDrive top performance to achieve exceptional results \nQUALIFICATIONS\nAdvanced knowledge of luxury service standards (e.g., LQA) preferred.\nDegree or Diploma in Hospitality Management or equivalent.\nFluent in English; additional languages are an asset.\nEXPERIENCE\nMinimum 3-5 years of F&B management experience in a luxury hotel or upscale restaurant environment.\nProven success in managing high-volume operations with a focus on afternoon tea, lounge, or all-day dining concepts.\nDemonstrated track record in guest satisfaction and team development.\n Employee Benefits:\nJoin our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.\nOur Values\nRespect:\nWe value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.\nExcellence:\nWe make genuine connections, and we cherish every opportunity to make the people around us feel special.\nBelonging:\nWe celebrate our differences. We support each other and we always stand together.\nEmpowerment:\nWe have authority to take initiative and anticipate moments that create unforgettable experiences.\nIntegrity:\nWe build trust through mutual respect and being authentic.\nDiversity & Inclusion\nRaffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.","description_format":"text","description_chars":6122,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-06T13:47:47Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/accor-restaurant-manager-lobby-lounge","json_url":"https://alion.io/job/accor-restaurant-manager-lobby-lounge.json","meta":{"generated_at":"2026-11-12T10:16:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20922,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-restaurant-manager-lobby-lounge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-restaurant-manager-lobby-lounge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-restaurant-manager-lobby-lounge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-restaurant-manager-lobby-lounge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-restaurant-manager-lobby-lounge"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3869552}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3869552},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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