{"id":2395801,"url":"https://alion.io/job/accor-rooms-division-manager","title":"Rooms Division Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Broadbeach Waters, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":60000,"period":"year","method":"role_country_seniority_unknown","sample_n":80},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T23:21:26Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-22T08:36:06Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"At Sofitel, luxury is more than elegance - it’s a way of operating. Every interaction, every decision and every detail shapes our reputation. Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.\n A career that lets your passion shine:\nAs Rooms Division Manager, you will lead the end-to-end Rooms operation across Front Office, Guest Experience, Concierge, Housekeeping and Night operations. A highly visible senior leader, you will champion exceptional service, room quality and operational excellence while developing high-performing teams and ensuring every stage of the guest journey reflects the standards of Sofitel luxury.\nIn this role, you will:\nLead the Rooms Division to deliver personalised luxury service, quality and consistency throughout every stage of the guest journey.\nProvide clear and collaborative leadership across Front Office, Guest Experience, Concierge, Housekeeping and Night operations, creating one cohesive Rooms Division.\nOwn and continuously develop the hotel's Rooms Quality Program, including room inspections, cross-functional audits, quality calibration and improvement initiatives.\nMaintain a visible presence throughout the hotel, overseeing VIP arrivals, special requests and complex guest situations with confidence, discretion and care.\nChampion Sofitel brand standards, guest recognition, personalisation, luxury language and effective service recovery.\nLead the Rooms Division training strategy, developing leaders, department trainers and Heartists through structured coaching, capability development and ongoing learning.\nManage the performance of external contractors and outsourced service partners, ensuring consistent luxury, quality, productivity, safety and service standards.\nAnalyse guest sentiment, quality results, operational performance and Rooms Division KPIs to identify trends and translate insights into measurable improvement actions.\nManage Rooms Division payroll, productivity, departmental expenditure and performance against budget and forecast while protecting the guest experience.\nBuild succession capability and a strong culture of accountability, collaboration, belonging and continuous improvement across the Rooms Division.\n What you will bring to the role:\nDemonstrated leadership experience within Rooms Division in a luxury hotel environment.\nStrong operational experience across Front Office, with sound knowledge of Housekeeping and room-product operations.\nProven ability to establish and maintain quality standards, audit programs and structured corrective-action processes.\nA genuine passion for luxury hospitality, guest experience and creating personalised moments of service.\nStrong coaching and leadership capability, with experience developing leaders and high-performing operational teams.\nCommercial acumen with an understanding of Rooms Division payroll, productivity, budgeting, forecasting and performance indicators.\nStrong analytical and reporting skills, with the ability to turn guest feedback and operational data into meaningful action.\nConfident communication and interpersonal skills, with the ability to influence across departments and manage complex guest and operational situations.\nA collaborative leadership style aligned with Sofitel's values of Humble Excellence, Luxury Attitude, Pride & Passion and creating a culture of belonging.\nA mindset of continuous improvement, with the ability to transform strategic priorities into practical operational outcomes.\n Thrive in Our Sofitel Gold Coast Broadbeach Community\nCompetitive salary package and incentive plan with comprehensive benefits\nComplimentary lunch daily, dry cleaning and on-site secure parking in the heart of Broadbeach\nCelebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday\nGenerous discounts on accommodation, dining and lifestyle experiences across Accor's global portfolio\nTailored recognition and reward programs, with both pop-up and large-scale employee events throughout the year\nOngoing leadership development, mentoring and career growth opportunities across Sofitel and Accor\nThe opportunity to lead a significant Rooms operation and shape the quality, service culture and guest journey of one of the Gold Coast's leading luxury hotels\nFull Australian working rights are required for this role with the ability to work an average of 38 hours per week.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.","description_format":"text","description_chars":5021,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-12T22:32:01Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.465,"p_room":0.75,"age_days":21,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/accor-rooms-division-manager","json_url":"https://alion.io/job/accor-rooms-division-manager.json","meta":{"generated_at":"2026-10-22T09:52:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6815,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-rooms-division-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-rooms-division-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-rooms-division-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-rooms-division-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-rooms-division-manager"}]}