Sales Operations Coordinator

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is a leader in Food & Beverage in the city, with the newly launched partnership with Richard Sandoval Hospitality for our multi-million dollar pan Latin restaurant and tequila bar, Toro. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 84 newly renovated rooms and Fairmont Gold Lounge, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.

Toro by Richard Sandoval

Across Latin America, food is more than a meal. It’s an event. It’s a celebration that’s shared, savored, and enjoyed with the finest spirits. Join us in this ritual. We welcome you to Toro, Richard Sandoval’s Restaurant and Tequila Bar, which features a casually unique upbeat dining experience. Toro will have a small plate menu along with a Suviche (Sushi & Ceviche combination) bar food offering at the restaurant’s lively and energetic Rum Bar setting. The beverage experience will include a variety of hand-muddled cocktails, a collection of Latin wines, and a variety of sugarcane spirits that will be expertly chosen by our Tequila Experts.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

The Sales Operations Coordinator provides administrative, analytical, and operational support to the Director of Sales, Director of Sales & Marketing, and Private Dining Sales Manager. This role supports the Sales & Marketing team through reporting, CRM management, prospecting support, data analysis, departmental administration, and private dining coordination.

The ideal candidate is highly organized, analytical, detail-oriented, and proficient in managing multiple priorities in a fast-paced hospitality environment.

Essential Responsibilities:

Administrative Support

• Provide administrative support to the Director of Sales and Director of Sales & Marketing.
• Coordinate meetings, maintain calendars, and prepare presentations and reports.
• Assist with departmental communications, document management, and special projects.
• Maintain departmental files, records, and organizational systems.

Sales Intelligence & Prospecting

• Manage and maintain CRM databases to ensure data accuracy and integrity.
• Serve as the primary administrator for Knowland, Cvent, Topline, and other prospecting platforms.
• Generate weekly and monthly prospecting lists for the Sales team.
• Track and analyze citywide, self-contained, and non-self-contained business opportunities.
• Manage relationships and workflows with third-party prospecting vendors.
• Research target accounts and identify new business opportunities.

Reporting & Analytics

• Prepare weekly, monthly, and quarterly sales reports and dashboards.
• Analyze sales activity, prospecting efforts, and business trends.
• Compile data for business reviews, budget planning, and leadership presentations.
• Maintain departmental trackers and reporting tools.

Private Dining Support

• Provide administrative support to the Private Dining Sales Manager.
• Maintain inquiry and activity tracking reports.
• Assist with database management, follow-up, and reporting.
• Support promotional efforts and administrative needs related to Private Dining.

Marketing Administration

• Process guest amenities and VIP requests.
• Assist with maintaining sales and marketing collateral.
• Support administrative tasks related to marketing initiatives, events, and promotions.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Medical, Dental and Vision Insurance, 401K
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Your experience and skills include:

• Bachelor's degree preferred or equivalent work experience.
• Minimum 2 years of administrative, sales support, marketing support, or hospitality experience.
• Hotel sales and marketing experience preferred.
• Experience with OSEM, Knowland, Cvent, Topline, or similar platforms preferred.
• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office Suite.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Compensation Range: $26.00 - $29.00 per hour

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.