{"id":4071133,"url":"https://alion.io/job/accor-senior-operations-manager-housekeeping","title":"Senior Operations Manager, Housekeeping","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70320,"max":79110,"currency":"CAD","period":"year","gross":null,"usd_annual":55737},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-11T13:22:07Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T13:27:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"A Storied Past. A Brilliant Future.\nFor nearly a century, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.\nWhy work for Fairmont?\nA Rich History\nJoin a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.\nA Culture of Excellence\nBe part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.\nGrow, Learn and Enjoy!\nBenefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.\nNew Energy for A Storied Landmark\nAs the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.\n We are seeking an individual with a keen attention to detail and a passion for providing the highest levels of service. The Senior Operations Manager, Housekeeping must be highly organized and have strong communication and motivational skills that will lead to superior levels of cleanliness in all guest rooms and public areas of the Fairmont Royal York. Using a balanced score card approach that considers the needs of all our stakeholders, you will ensure that the daily operation is achieving and exceeding targeted KPI’s. Active participation in the strategic planning and vision of the department, division and hotel will ensure a seamless experience for our guests and colleagues alike.\nResponsible for the successful performance of all aspects of the Housekeeping & Health Club departments\nResponsible for elevating overall colleague engagement within the department and across the hotel\nConsistently offer welcoming, friendly and warm service to external and internal guests.\nLead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs.\nResponsible for strategic decision making for daily housekeeping operations\nFoster positive cross departmental relationships to create a seamless experience\nFollow detailed cleaning standards as set through our ALL Safe - Stay Well, Leading Quality Assurance and Accor’s brand standards\nEnsuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard\nSupporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives.\nResponsible for the overall cleanliness, maintenance and ambience of designated areas including service areas\nEnsuring machines and equipment are in working order in collaboration with Assistant Director, Housekeeping\nRegularly connect directly with guests in the space, creating a friendly and welcoming atmosphere\nDevelop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement.\nOngoing professional development, growth, and job satisfaction of all leaders and colleagues through the department\nEnsure effective colleague planning, selection, training and development strategies are in place and executed\nKey involvement in the Hotel’s preventative maintenance programs.\nContributor in developing the hotel wide strategic goals and plans\nPromote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety.\n Hotel Management/ Hospitality & Tourism degree or equivalent diploma preferred\nA minimum of 2-3 Years of experience as a Housekeeping role in a mid to large scale hotel with proven results - Operational Excellence, Colleague Engagement and Financials.\nExcellent interpersonal skills, with strong written and verbal communication abilities\nCreative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination\nMust have a passion for housekeeping!\nProficient in Excel, in particular creating spreadsheets and ability to create administrative processes through process mapping..\nGood problem solver with the ability to think outside the box.\nKnowledge of Property Management System (Opera PMS or equivalent), Microsoft Office and Outlook are required.\nWill be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs\nPhysical Aspects of Position include but are not limited to the following:\nConstant standing and walking throughout shift\nFrequent lifting and carrying up to 60 lbs\nAbility to push or pull objects up to 60 lbs\nFrequent work above shoulder height is required\nFrequent kneeling, pushing, pulling, lifting\nFrequent ascending or descending ladders, stairs and ramps\n What’s in it for you?\nThe salary range for this position is $70,320 - $79,110. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location\nFree Meals: Healthy meals on us every shift. \nTravel Discounts: Sweet deals at Accor hotels worldwide. \nDry Cleaning: Free dry-cleaning for your work gear. \nSkill Up: Custom learning programs to boost your talents. \nImpact: Join our Health & Wellness, Sustainability, and DEI Committees. \nLevel Up: Unlock new career heights with exciting growth paths. \nThis posting is for an existing vacancy.\nAI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\nBE PART OF OUR FUTURE.\nAnother stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.\nVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.\nAccommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: \nOur Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. 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