{"id":4086212,"url":"https://alion.io/job/accor-spa-concierge-3","title":"Spa Concierge","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":60,"ghost_share":0,"stale_share":0.95,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":28000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T16:37:03Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-15T08:36:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!\n At Fairmont Spa, we are dedicated to creating memorable wellness experiences through personalized service, genuine care, and attention to every detail. We are seeking a passionate, enthusiastic, and guest-focused Spa Receptionist to join our dynamic Spa team. As the first and last point of contact for our guests, you will play an essential role in delivering exceptional service, creating a warm and welcoming atmosphere, and ensuring seamless daily spa operations. This is a versatile position that combines Spa Reception responsibilities with Spa Attendant support during quieter operational periods, providing an opportunity to contribute to all aspects of the guest experience.\nPosition Type: Permanent\nPay Rate: $20.63/hour\nStart Date: December 2026\nJob Duties:\nGuest Experience & Spa Reception\nWarmly welcome guests and create a personalized, luxurious, and memorable spa experience.\nFollow the LQA standards by creating memorable and Emotional connection with every guest.\nManage spa reservations, appointments, cancellations, and guest inquiries efficiently and professionally.\nProvide detailed information about spa treatments, wellness experiences, products, and special promotions.\nAssist guests in selecting treatments based on their individual preferences and wellness needs.\nHandle incoming telephone calls, emails, and reservation requests promptly.\nProcess guest payments, and transactions accurately while following established cash-handling procedures.\nMaintain accurate guest profiles, preferences, and booking information.\nCoordinate with Spa Therapists and Spa Leadership to ensure smooth appointment scheduling and efficient daily operations.\nProactively recommend spa treatments, enhancements, and retail products to maximize guest satisfaction and revenue opportunities.\nHandle guest concerns with professionalism, empathy, and a solution-oriented approach.\nMaintain a professional, organized, and welcoming reception environment at all times \nSpa Attendant & Operational Support\nDuring periods of lower reception activity, the Spa Receptionist will actively assist with Spa Attendant responsibilities to support the team and maintain the highest standards of cleanliness, presentation, and guest comfort.\nResponsibilities include:\nAssist with preparing and resetting treatment rooms between appointments, as directed by Spa Leadership.\nEnsure treatment rooms are beautifully presented, clean, organized, and ready to welcome guests.\nReplenish treatment room supplies, amenities, linens, and guest essentials.\nAssist with collecting, folding, organizing, and restocking clean spa linens and towels.\nMaintain cleanliness and presentation of the reception area, retail displays, waiting areas, and other designated spa spaces.\nSupport the preparation of guest amenities, refreshments, and personalized spa touches.\nMonitor and replenish retail displays, testers, and promotional materials.\nAssist with maintaining organized storage areas and professional product supplies.\nFollow established hygiene, sanitation, and health and safety procedures.\nSupport Spa Therapists and Spa Leadership with additional operational tasks as required.\nTeamwork & Operational Excellence\nWork collaboratively with Spa Therapists, Spa Leadership, and other hotel departments to ensure a seamless guest journey.\nDemonstrate flexibility by supporting both reception and attendant duties according to operational priorities.\nParticipate in spa training, product knowledge sessions, and departmental meetings.\nMaintain a strong understanding of Fairmont service standards and spa operating procedures.\nActively contribute to achieving departmental goals, including guest satisfaction, retail sales, treatment bookings, and overall operational efficiency.\nDemonstrate a positive attitude, strong teamwork, and a willingness to assist colleagues whenever needed.\n Previous experience in a luxury spa, hotel reception, wellness centre, or hospitality environment is preferred.\nPassion for wellness, luxury hospitality, and delivering exceptional guest experiences.\nExcellent communication, interpersonal, and organizational skills.\nStrong attention to detail and the ability to multitask in a fast-paced environment.\nConfidence in promoting spa treatments, retail products, and wellness experiences.\nPrevious experience with spa booking systems or point-of-sale systems is an asset.\nAbility to work independently while contributing positively to a team environment.\nFlexibility and willingness to assist with operational and Spa Attendant duties.\nAbility to perform physical tasks associated with Spa Attendant responsibilities, including standing, walking, organizing supplies, and handling linens, with reasonable accommodation where required.\nAvailability to work flexible schedules, including weekends and holidays.\nA professional appearance, warm personality, and genuine passion for guest service.\nYou may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.\n Job Perks & Benefits:\nSubsidized staff accommodation provided on-site for full time status employees\nOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)\nComprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees\nDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees\nEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide\nAccess to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)\nOpportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor\nVisa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.\nApply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!\nWe encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: \nOur Commitment to Diversity & Inclusion:\nAt Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. 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