{"id":4177154,"url":"https://alion.io/job/accor-spa-shift-leader","title":"Spa Shift Leader","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":84,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denarau, Fiji"],"countries":["FJ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":46,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":46},"description":"in each\n\nextraordinary experience\n\nSPA SHIFT LEADER\n\nPERMANENT PART-TIME\n\nSOFITEL FIJI RESORT & SPA\n\nSofitel Fiji Resort & Spa, where luxury meets tropical bliss. Located on the beautiful Denarau Island, Sofitel Fiji Resort & Spa is a luxury beachfront resort where\n\nFrench elegance meets the warmth and genuine hospitality of Fiji. As part of the intemationally recognised Sofitel brand and Accor family, the resort creates\n\nmemorable guest experiences through a unique blend of French art de vivre, Fijian culture and personalised service.From its beachfront setting and signature\n\ndining experiences to its renowned Spa and exceptional hospitality, Sofitel Fiji is dedicated to creating a Magnifique Journey for every guest.\n\nYOUR PROFILE\n\nIn this role, you will support the Spa coordinating daily operations, guiding and motivating the\nSpa team.\n\nleadership team in\n\nAlso maintaining high standards of service and presentation, and ensuring every guest personalized and memorable experience throughout their\nMagnifique Journey.\n\nreceives a\n\nHOW TO APPLY\n\nForward your application letter, resume including your qualification certificates to\nGroup Director People & Culture on email address Fiji.Recruitn Vsofitel.com by\n5pm, Sunday 04 October 2026.\n\n&YAVU COLLECTIVE\n\nYOUR RESPONSIBILITIES\n\nSupport the smooth operations ofthe Spa.\n\nLead, coach and support the Spa team during assigned shifts.\n\nEnsure consistent Sofitel service\n\nstandards and guest experience.\n\nCoordinate therapist activities.\n\nguest schedules\n\nappointments, and daily Spa\n\nHandle guest requests and concerns professionally and promptly.\n\nMonitor Spa presentation, cleanliness, hygiene and operational standards.\n\nSupport stock control, treatment room readiness and Spa facilities.\n\nEnsure compliance with health, safety and operational procedures.\n\nWork closely with the Spa leadership team and other departments to deliver seamless guest experiences.\n\nLUXURY\n\nHOTELS\n\nSKILLS & GUIDELINES\n\nPrevious experience in a Spa, wellness or luxury hospitality environment.\n\nPrevious supervisory or experience is preferred.\n\nleadership\n\nStrong knowledge/ qualification of Spa\n\ntreatments, guest service and Spa operations.\nExcellent communication and\n\ninterpersonal skills.\n\nWell presented, organised and _ service- oriented.\n\nAbility to motivate and support a diverse team.\n\nStrong attention to detail with a proactive approach to problem-solving.\n\nFlexible to work shifts, weekends and public holidays.\n\nA genuine passion for creating memorable guest experiences.","description_format":"text","description_chars":2528,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[{"name":"Fiji","iso":"FJ"}],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-12T16:14:01Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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