{"id":2836262,"url":"https://alion.io/job/accor-telecommunications-agent-telephone-operator","title":"Telecommunications Agent (Telephone Operator)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ras Al Khaimah, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":10652},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T06:36:26Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T22:24:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and theArabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.\nWHAT WE OFFER\nWe offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.\nSALARIES AND BENEFITS\nCompetitive Salary\nDuty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks\nVacation tickets /benefits provided by the hotel\nAccommodation and Medical Insurance Provided\n Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards\n\nProvide accurate information about resort facilities, services, events, dining options, and operating hours\n\nHandle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)\n\nTake and relay wake-up call requests, ensuring they are executed accurately and on time\n\nManage emergency calls calmly and follow established safety and security procedures\n\nMaintain guest confidentiality and handle sensitive information with discretion\n\nLog guest requests, complaints, and follow-ups in the system to ensure timely resolution\n\nCoordinate with front office and guest services to support VIPs, special requests, and personalized services\n\nOperate the hotel’s PBX/telephone system and ensure correct call routing\n\nHandle international calls and assist guests with language or communication needs when required\n\nMaintain a courteous, calm, and polished telephone etiquette at all times\n\nSupport other departments during peak hours or special events as needed\n\n Excellent verbal communication and listening skills\n\nPleasant voice and professional telephone manner\n\nStrong knowledge of resort services and layout\n\nAbility to multitask and remain calm under pressure\n\nCustomer-focused mindset aligned with luxury hospitality standards\n\nMinimum 1 year experience in a similar role within 5 star luxury property\n\nFluent on English languaage any additional language (Russian) is an asset.","description_format":"text","description_chars":2883,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-19T06:42:58Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.615,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-telecommunications-agent-telephone-operator","json_url":"https://alion.io/job/accor-telecommunications-agent-telephone-operator.json","meta":{"generated_at":"2026-10-24T00:50:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1289,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-telecommunications-agent-telephone-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-telecommunications-agent-telephone-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-telecommunications-agent-telephone-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-telecommunications-agent-telephone-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-telecommunications-agent-telephone-operator"}]}