{"id":2532697,"url":"https://alion.io/job/accor-therapist-team-leader","title":"Therapist Team Leader","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dukhān, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Supervision","optional":false}],"status":"live","first_seen_at":"2026-10-14T09:39:49Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T23:27:11Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.\nTake the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.\n The Spa Therapist Team Leader is responsible for delivering exceptional spa and wellness treatments while supporting the daily operations, service standards, and overall performance of the Spa team.\nAs a hands-on leader, the role combines professional treatment delivery with team coordination, training, quality assurance, and guest experience management. The Spa Therapist Team Leader serves as the primary point of contact for Spa Therapists during daily operations, ensuring consistent service excellence, efficient resource utilization, and a welcoming wellness environment.\nThe position also supports the Spa Manager or designated Department Head in maintaining operational standards, developing team capabilities, and promoting the wellness philosophy and values of Our Habitas.\nSpa Treatments & Guest Experience\nPerform a comprehensive range of spa and wellness treatments, including massages, body treatments, facials, and other approved therapies, according to qualifications and training.\n\nDeliver personalized treatments tailored to guests' individual needs, preferences, and wellness objectives.\n\nConduct professional guest consultations before treatments, identifying relevant health considerations, contraindications, and preferences.\n\nMaintain exceptional treatment techniques, service etiquette, and guest care standards.\n\nCreate a relaxing, welcoming, and memorable spa experience.\n\nRespond professionally to guest requests, concerns, and feedback, escalating complex matters when necessary.\n\nMaintain guest confidentiality, privacy, and comfort throughout the wellness journey.\n\nPromote suitable treatments, wellness experiences, and retail products through personalized recommendations.\n\nTeam Leadership & Supervision\nProvide daily guidance, direction, and support to Spa Therapists.\n\nAct as the first point of contact for operational concerns during assigned shifts.\n\nLead by example through professional conduct, positive attitude, and exceptional service delivery.\n\nMonitor team grooming, punctuality, attendance, and adherence to established standards.\n\nSupport the preparation and coordination of daily therapist assignments and treatment schedules.\n\nConduct daily briefings to communicate operational priorities, guest preferences, and service expectations.\n\nEncourage teamwork, accountability, and a positive working environment.\n\nIdentify performance concerns and communicate them promptly to the Spa Manager or designated Department Head.\n\nSupport the onboarding, orientation, and integration of new Spa Therapists.\n\nAssist in implementing departmental initiatives and improvement plans.\n\nSpa Operations & Coordination\nSupport the smooth and efficient daily operation of the Spa.\n\nEnsure treatment rooms, wellness facilities, and service areas are properly prepared and maintained.\n\nCoordinate with Spa Reception and other departments to ensure accurate bookings and efficient treatment allocation.\n\nMonitor treatment schedules to minimize delays and maximize operational efficiency.\n\nEnsure sufficient availability of treatment products, linens, amenities, and equipment.\n\nMonitor inventory consumption and report replenishment requirements.\n\nAssist with opening and closing procedures, including operational checklists.\n\nEnsure equipment is maintained in good working condition and report defects promptly.\n\nSupport cost-control initiatives by minimizing product wastage and ensuring responsible resource utilization.\n\nCoordinate operational requirements with Housekeeping, Engineering, and other relevant departments.\n\nQuality Assurance & Service Standards\nEnsure consistent implementation of approved spa treatment protocols and service standards.\n\nConduct routine checks of treatment rooms, equipment, and guest facilities.\n\nMonitor the quality and consistency of treatments delivered by the team.\n\nProvide constructive feedback and practical coaching to improve service performance.\n\nEnsure compliance with Our Habitas brand standards and established wellness procedures.\n\nAssist in resolving service inconsistencies and implementing corrective actions.\n\nSupport guest satisfaction initiatives and continuous improvement of the spa experience.\n\nTraining & Team Development\nAssist in identifying training needs and development opportunities for Spa Therapists.\n\nConduct practical demonstrations, refresher training, and treatment technique coaching within the scope of approved protocols.\n\nSupport cross-training and knowledge-sharing initiatives.\n\nMonitor team members' progress and provide feedback to the Spa Manager or designated Department Head.\n\nEncourage continuous learning, product knowledge, and professional development.\n\nEnsure completion of mandatory training and departmental learning requirements.\n\nSupport the development of junior therapists and help prepare potential future team leaders.\n\nHygiene, Health & Safety\nEnsure strict compliance with spa hygiene, sanitation, and health and safety standards.\n\nMaintain proper cleaning and disinfection of treatment rooms, tools, equipment, and reusable materials.\n\nEnsure appropriate handling, storage, and usage of treatment products.\n\nFollow established procedures for guest consultations, treatment contraindications, and incident reporting.\n\nMaintain high standards of personal hygiene and professional grooming.\n\nEnsure the safe use of treatment equipment and wellness facilities.\n\nReport accidents, injuries, unsafe conditions, and guest health concerns immediately.\n\nComply with applicable Qatar health, safety, and regulatory requirements.\n\nRevenue Generation & Retail Sales\nSupport the achievement of spa treatment and retail revenue targets.\n\nRecommend appropriate treatments, packages, and wellness experiences based on guest needs.\n\nPromote retail products through professional product knowledge and genuine recommendations.\n\nEncourage the team to identify suitable upselling opportunities without compromising guest experience.\n\nMonitor therapist productivity and treatment utilization.\n\nSupport promotional activities and special wellness initiatives.\n\nProvide suggestions to improve guest engagement, service offerings, and commercial performance.\n\nAdministrative & Reporting Responsibilities\nAssist in maintaining accurate treatment records, guest preferences, and operational documentation.\n\nMonitor daily treatment schedules, therapist assignments, and service productivity.\n\nReport operational issues, guest complaints, and team concerns to management.\n\nSupport inventory tracking, stock requests, and product consumption monitoring.\n\nEnsure completion of departmental checklists and required documentation.\n\nAssist with team attendance monitoring and coordination of duty rosters.\n\nMaintain confidentiality of guest information and employee records.\n\nCollaboration & Brand Representation\nWork closely with Spa Reception, Guest Experience, Housekeeping, and other departments to deliver seamless guest experiences.\n\nPromote a collaborative and respectful working environment.\n\nDemonstrate the Our Habitas philosophy of connection, wellness, community, and mindful living.\n\nParticipate in resort activities, wellness initiatives, and special guest experiences.\n\nRepresent the Spa professionally and uphold the reputation of Our Habitas.\n\nDiploma or professional certification in Massage Therapy, Spa Therapy, Beauty Therapy, or a related discipline.\n\nMinimum of 3 years of professional spa therapy experience, preferably within a luxury hotel, resort, or established wellness facility.\n\nPrevious experience as a Senior Spa Therapist, Lead Therapist, or in a similar supervisory capacity is preferred.\n\nProficiency in a variety of massage and body treatment techniques.\n\nKnowledge of spa products, treatment protocols, and wellness practices.\n\nPrevious experience coaching or training junior therapists is an advantage.\n\nStrong understanding of spa hygiene, sanitation, and health and safety requirements.\n\nGood command of spoken and written English; additional languages are an advantage.\n\nAbility to work flexible schedules, including weekends and public holidays.\n\nRelevant professional certifications and any required local authorizations.\n\n What's in it for you...\nThe opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.\nThe chance to challenge the norm and work in an environment that is both creative and rewarding.\nBecome part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.\nA competitive package and plenty of opportunity for development.\nExcellent discounts across the entire Ennismore family of brands.\nWorking at Our Habitas means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging.\nIf you believe in luxury that speaks to the soul, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you.","description_format":"text","description_chars":9726,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-14T13:14:30Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.621,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-therapist-team-leader","json_url":"https://alion.io/job/accor-therapist-team-leader.json","meta":{"generated_at":"2026-10-21T02:30:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-therapist-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-therapist-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-therapist-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-therapist-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-therapist-team-leader"}]}