{"id":3894946,"url":"https://alion.io/job/accor-vip-concierge","title":"VIP Concierge","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":67,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Whistler, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T20:38:15Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T23:33:55Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.\n As a VIP Concierge, you will deliver exceptional, personalized luxury service for our most valued guests from pre-arrival through post-departure. Acting as the primary point of contact throughout the guest journey, you will anticipate needs, coordinate bespoke experiences and create memorable moments while ensuring the highest standards of hospitality, discretion and guest satisfaction.\nThis role is ideal for a hospitality professional who is passionate about building meaningful guest relationships and providing seamless, world-class service.\nThis is a full-time, permanent position, starting as soon as possible.\nPay Range: $26.25 per hour\nWe recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years.\nJob Duties Include:\nServe as the dedicated concierge and primary point of contact for VIP guests, delivering personalized luxury service throughout the guest journey.\nBuild meaningful guest relationships by anticipating needs, preferences, and expectations to create memorable experiences.\nCoordinate customized itineraries, dining reservations, transportation, wellness services, activities, and special requests.\nDeliver seamless arrival, in-stay, and departure experiences, ensuring every detail exceeds guest expectations.\nPartner closely with hotel departments to execute guest arrangements flawlessly and maintain exceptional service standards.\nManage guest communications, requests, and service recovery with professionalism, discretion, and attention to detail.\nAct as a Lobby Ambassador, warmly welcoming guests, enhancing the overall resort experience, and fostering long-term guest loyalty.\nAs a VIP Concierge, you will take ownership of the entire guest experience, working across various areas of the hotel, including Front Office, Concierge, Fairmont Gold, and Lobby Ambassador, to ensure a seamless and personalized experience for every guest.\n Previous experience in luxury hospitality, concierge, guest relations, butler service, or a similar guest-focused role preferred.\nExceptional communication, interpersonal, and relationship-building skills.\nStrong organizational skills with the ability to manage multiple priorities.\nProactive problem solver with a passion for delivering outstanding guest experiences.\nProfessional, discreet and highly detail-oriented.\nComfortable working a flexible schedule, including evenings, weekends and holidays.\nJob Perks & Benefits:\nSubsidized staff accommodation provided\nComplimentary meal in our staff cafeteria per shift\nAccess to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide\nHotel leisure benefits including Golf/Ski passes\n Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.\nAPPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit Whistler Hotel Jobs & Careers | Fairmont Mountain Jobs to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!\nWe encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: .","description_format":"text","description_chars":3954,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria","Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-06T22:49:01Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/accor-vip-concierge","json_url":"https://alion.io/job/accor-vip-concierge.json","meta":{"generated_at":"2026-11-09T02:15:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4693,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-vip-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-vip-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-vip-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-vip-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-vip-concierge"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3894946}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3894946},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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