{"id":2893202,"url":"https://alion.io/job/accurate-coordinator-account-care","title":"Coordinator, Account Care","company":{"id":2046054,"name":"Accurate","domain":"accurate.com","url":"https://alion.io/company/accurate-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thane, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T09:05:59Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. \n\nJob Description:\n**This role is for CRM team (Account Management) **\nGrowth\nEngage with clients in the $0-$150,000 annual revenue segment to identify program gaps, recommend relevant best practices, and build relationships that support retention and growth.\nIdentify upsell, cross-sell, and product expansion opportunities based on client needs, usage patterns, and business objectives.\nPartner with Sales to qualify and advance expansion opportunities.\nMaintain accurate and timely opportunity notes, client health indicators, and next steps in CRM systems.\nClient Success & Value Realization\nUnderstand each client’s business objectives, service expectations, and desired outcomes.\nIncrease product adoption by educating clients about relevant Accurate solutions and capabilities.\nDocument client goals, risks, product feedback, and opportunities to support proactive account management.\nCoordinate with Customer Service, Account Care, Operations, and Product teams to resolve client issues and achieve positive outcomes.\nEscalate material risks, blockers, and significant expansion opportunities to leadership with clear context and recommend next steps.\nSales Support & Whitespace Development\nUse client conversations, adoption trends, and market signals to prioritize accounts for targeted outreach.\nExecute account engagement campaigns aligned with defined growth priorities.\nRecord client interest, expansion signals, and sales-qualified opportunities in the CRM systems.\nCross-Functional Collaboration\nRepresent the client’s perspective by sharing actionable feedback with Product, Operations, Client Service, and leadership.\nEstablish clear ownership and accountability for client issues requiring cross-functional support.\nPromote alignment across client-facing teams to deliver consistent, professional client experience.\nExperience\nExperience in client success, account management, sales, business development, or another client-facing relationship management role.\nExperience in a B2B, SaaS, technology, HR technology, or recurring-revenue environment is preferred. Background screening industry knowledge will be added plus.\nDemonstrated ability to build client relationships and identify growth opportunities,\nExperience using CRM systems, client health tools, reporting dashboards, or related client engagement technologies.\nStrong communication, organization, problem-solving, and follow-through skills.\nCore Competencies\nResults orientation and ability to achieve assigned upselling goal\nClient relationship management\nWhitespace identification and opportunity qualification\nProduct adoption and client education\nCross-functional collaboration\nData-driven decision-making\nProfessional communication\nClient advocacy and problem resolution\nSuccess Measures\nAchievement of assigned pipeline and revenue targets.\nQuantity and quality of outbound client engagement and discovery activity.\nNumber and value of qualified upsell, cross-sell, and expansion opportunities created and advanced.\nAccuracy, completeness, and timeliness of client and opportunity records in the CRM system.\nRole Mission\nDrive client retention, product adoption, and revenue expansion across the $0-$150,000 client segment by identifying growth opportunities and helping clients realize measurable value from Accurate’s solutions.\nThe Accurate Way:\nWe offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.\nTake ownership.\nBe accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.\nBe open.\nBe open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.\nStay curious.\nStay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.\nWork as one.\nWork together to create the best customer and workplace experience. Put our customers and employees first-before individual or departmental agendas. Make sure they get the help they need to succeed.\nEqual opportunities\nAccurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.\nAccurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.\nYou must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.\nSpecial Notice:\nAccurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact .\n- Please be advised that all legitimate correspondence from an Accurate employee will come from \"@accurate.com\" email accounts.\n- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.\n- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.","description_format":"text","description_chars":6460,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Fraud Detection","Marketplaces","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-20T03:34:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:20","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/accurate-coordinator-account-care","json_url":"https://alion.io/job/accurate-coordinator-account-care.json","meta":{"generated_at":"2026-10-24T19:53:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29073,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2046054},"rest":"https://alion.io/mcp/rest/get_company?id=2046054"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccurate-coordinator-account-care"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccurate-coordinator-account-care"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccurate-coordinator-account-care"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accurate-coordinator-account-care\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccurate-coordinator-account-care"}]}