Coordinator, Fulfillment

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description:

Job Summary:

Coordination and management of employment screening process using our digital platform VerifyNow.

Responsibilities (Duties):

• Provide customer support for use of Verify Now platform
• Provide administrative support for our recruitment services
• Undertake checks and verifications offered by Accurate Australia
• Ensuring accurate information is gathered and efficient record keeping
• Update and maintain SharePoint sites as required
• Update and maintain standard operating procedure manuals
• Reception tasks including answering calls, mail management, preparation, tracking and dispatch of files
• Maintain and update websites and social media channels as required
• Help prepare client agreements and sales collateral
• Support the team to manage the Customer Relationship Management software
• Provide support to deliver marketing and communications activities (may include interstate travel)
• Produce reports as required
• Back office administrative support including invoicing and billing
• Carry out other duties as required by Employment Screening team
• Continually strive to raise the profile and reputation of Accurate Australia and its Service deliver activities
• Assist in developing a positive working relationship between clients and all employees
• Ensure that all interface with clients reflects well upon Accurate Australia

Qualifications:

Requirements, Skills, and Education

• Experience in clerical and administrative tasks where accuracy and attention to detail are critical
• Intermediate knowledge of Microsoft Office (in particular Word and Excel)
• Strong computer skills and problem-solving capability
• Good communications skills both verbal and written
• A high level of motivation and personal integrity
• Knowledge of and commitment to quality improvement and customer focused service delivery
• A commitment to teamwork to help ensure the overall achievement of team goals and objectives

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first-before individual or departmental agendas. Make sure they get the help they need to succeed.

Equal opportunities

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.