{"id":3407582,"url":"https://alion.io/job/accuserve-client-services-coordinator","title":"Client Services Coordinator","company":{"id":3866675,"name":"Accuserve","domain":"accuserve.com","url":"https://alion.io/company/accuserve","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T13:00:28Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-10T15:07:56Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Description\nWho Is Accuserve:\nAccuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of claims and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.\nJob Summary:\nPrimary clients contact within the Command Center with accountability to ensure that each assigned account achieves their unique objectives, as well as the organizations business objectives. Provides direction to claim management for responses to issues and claim complaints. Decides when to elevate complaints or concerns to a client level vs. a claim issue. This person is responsible for training and guidance of water mitigation and contents claim staff for the proper dispute resolution, is an expert resource. Is the liaison between the Sales and Operations team for: New Account Set Up, Carrier Escalation Resolution, Management of Claim Review, and overall client profitability. Attending and assisting in sales presentations as requested. Works collaboratively with internal and external contacts within and outside organization to achieve tangible results for all aspects of issue resolution. Through the strength of acknowledged judgment and expertise, can influence client’s perspectives, views, and decision-making regarding program level issues and conflict resolution. Specializes in developing and nurturing productive client relationships.\nGeneral Responsibilities:\nGrants authority to claim management for contractual and extra contractual payments that may be required to settle a claim or program level dispute or issue\nNegotiates between contractor, insureds, carrier personal and ICM employees to settle an issue in the best interests of the company\nCreates best practices for dispute resolution\nCreates training materials and provides unit or individual mentoring on non-defensive communication\nAssist with meeting and event planning for established and new clients\nParticipate with monthly meetings with clients, which may include travel\nCoordinate information flow from client through the organization and back to the client\nCreate, develop, and maintain client files and ensure questions are routed to the appropriate team member\nMonitor claim files and reports to ensure adherence to company claim procedures and guidelines\nReview circumstances to make a sound decision on within their authority limit when to pay extra contractual customer and contractor refunds requests\nMake recommendations and enlist the efforts of sales and senior management on issues that may exceed their personal authority\nCollect data to identify root cause of problems which may result in follow through with necessary process changes within organization\nPerform other duties as assigned\nRequirements\nMinimum Qualifications:\nBachelor’s degree in business or 2-3 years related experience highly preferred\nExperience in property restoration, homeowners' insurance, or damage estimate writing required\nAbility to work dynamically and solve critical business needs\nResponsive, prompt and articulate; ability to communicate effectively internally and externally with clients\nDetailed oriented and disciplined in their work approach\nResourcefulness, self-starting work habits, creativity in problem solving based on information and judgment\nAbility to work with minimum assistance and supervision is required\nSuperior leadership and be a role model to other employees in the Command Center\nExcellent customer service and communication and organizational skills\nAbility to work under pressure and meet deadlines\nDirect customer service experience\nKnowledge of account management practices, insurance practices, and water mitigation\nAbility to review assigned carrier claims and identify potential issues to resolve early in the life cycle\nEscalate known issues to the carrier and provide invoice and scope resolution with minimal supervision\nFollow up on Net Promoter Score through contact with insured and recommend changes to management for improvement\nProvide relevant documentation to Team Lead when escalated issues are a result of lack of conformance to standard operation procedures and policies.\nProvide reporting to the carrier as necessary for pilot including rollout of account\nAbility to utilize technology devices, software and application, previous experience with Microsoft Office Suites and basic computer skills required\nAccuserve’s Human Centric Value Proposition:\nAccuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help you navigate the insurance landscape.? Built on culture, grounded in compassion\nAccuserve Values:\nCommunicating and Connecting, Doing the Right Thing, Compassionately Serve, courageously making an Impact and Staying Curious.\nSalary Description\n$20 - 22/hour with annual incentive","description_format":"text","description_chars":5193,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-28T16:43:37Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.753,"p_room":0.9,"age_days":12,"expected_fill_days":23,"reasons":["conf:5","win:mid","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/accuserve-client-services-coordinator","json_url":"https://alion.io/job/accuserve-client-services-coordinator.json","meta":{"generated_at":"2026-11-10T18:28:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8374,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3866675},"rest":"https://alion.io/mcp/rest/get_company?id=3866675"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccuserve-client-services-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccuserve-client-services-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccuserve-client-services-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accuserve-client-services-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccuserve-client-services-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3407582}},{"tool":"search_jobs","arguments":{"company":"accuserve.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3407582},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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