{"id":3853225,"url":"https://alion.io/job/accuserve-it-help-desk-support-analyst-i","title":"IT Help Desk Support Analyst I","company":{"id":3866675,"name":"Accuserve","domain":"accuserve.com","url":"https://alion.io/company/accuserve","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dayton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:37:16Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T15:07:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nWho Is Accuserve:\nAccuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of claims and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.\nJob Summary:\nThe IT Help Desk Support Analyst I provides front-line technical support to staff on all company-supported applications and systems. This role troubleshoots hardware, software, and user access issues, determines the root cause, and recommends appropriate resolutions. The Analyst also contributes to application project work and to the ongoing improvement of IT services and processes.\nGeneral Responsibilities:\nSupport and Troubleshooting\nRespond to staff questions and requests for assistance on all company-supported applications.\nTroubleshoot computer issues and determine the source of the problem (hardware, software, user access, etc.).\nServe as a liaison between staff and the technology department to ensure timely issue resolution.\nDocument resolutions for future reference.\nParticipate in an on-call rotation to provide after-hours support.\nSystems and Account Administration\nCreate and maintain user accounts in software tools, databases, and Active Directory.\nPerform hardware and software installations.\nDesign and maintain the company computer imaging solution.\nResearch, test, and implement new software updates.\nProjects and Process Improvement\nWork one-on-one with staff on application projects.\nResearch, test, and present new and improved services and processes.\nProvide recommendations on company application purchases.\nWork independently on projects and daily tasks, routinely making sound decisions on solutions.\nAdjust priorities based on company needs and current tasks.\nTraining and Collaboration\nProvide on-the-job training to new department staff members.\nProvide computer orientation to new company staff.\nCross-train with the telecom, networking, and systems teams.\nPerform other duties as assigned.\nRequirements\nEducation and Experience\nAssociate degree in computer science or a related field, and/or an equivalent combination of education and experience.\nExperience in a help desk, technical support, or similar IT environment preferred.\nAbility to learn and support new applications. \n Technical Skills\nProficiency with Microsoft operating systems (Windows 10, and 11).\nExperience with Microsoft Office Suite, Microsoft Exchange, Outlook, Microsoft administration, and Microsoft Back Office.\nActive Directory, Group Policy configuration, and basic domain administration (user maintenance).\nConfiguration and setup of PCs, laptops, and tablets for domains.\nSupport of printers, scanners, and all-in-one devices.\nSupport of mobile devices such as iPhones, Android phones, iPads, and tablets.\nVPN, remote access, and terminal server configuration and support.\nLAN knowledge.\nChange management skills.\nAbility to use technology devices, software, and applications; basic computer skills required.\nCore Competencies\nAdvanced problem-solving and root cause analysis skills.\nExcellent verbal, written, and electronic communication and customer service skills.\nStrong interpersonal skills, with the ability to handle conflict in a professional and courteous manner.\nAbility to multitask, coordinate work, and manage competing priorities with a focus on quality.\nStrategic planning skills and sound technical understanding.\nCollaborative approach, working with peers and all departments toward the common goals of the organization.\nReliable in meeting work commitments.\nFlexible and adaptable to changing situations; quick learner with a strong enthusiasm for technology.\n Work Requirements\nAvailability to participate in an on-call rotation for after-hours support.\nIf working remotely, a reliable high-speed home broadband internet connection (minimum 25 Mbps download and 10 Mbps upload) with the ability to connect via ethernet cable.\nAccuserve’s Human Centric Value Proposition:\nAccuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help you navigate the insurance landscape. Built on culture, grounded in compassion.\nAccuserve Values:\nCommunicating and Connecting, Doing the Right Thing, Compassionately Serve, courageously making an Impact and Staying Curious.\nSalary Description\n$50,000 - 55,000, based on experience","description_format":"text","description_chars":4722,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-06T04:47:04Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/accuserve-it-help-desk-support-analyst-i","json_url":"https://alion.io/job/accuserve-it-help-desk-support-analyst-i.json","meta":{"generated_at":"2026-11-10T18:20:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8119,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3866675},"rest":"https://alion.io/mcp/rest/get_company?id=3866675"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccuserve-it-help-desk-support-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccuserve-it-help-desk-support-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccuserve-it-help-desk-support-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accuserve-it-help-desk-support-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccuserve-it-help-desk-support-analyst-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3853225}},{"tool":"search_jobs","arguments":{"company":"accuserve.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3853225},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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