{"id":2748472,"url":"https://alion.io/job/accuserve-supervisor-estimating-quality-operations","title":"Supervisor, Estimating & Quality Operations","company":{"id":3866675,"name":"Accuserve","domain":"accuserve.com","url":"https://alion.io/company/accuserve","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":89000,"currency":"USD","period":"year","gross":null,"usd_annual":89000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T19:32:47Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T11:41:59Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nWho Is Accuserve:\nAccuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of claims and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.\nJob Summary:\nResponsible providing leadership and direction to Reconstruction Estimation and Quality Assurance teams. Ensures proper assignment handling, monitors team performance, and maintains compliance with established standard operating procedures while achieving overall business goals and quality metrics.\nGeneral Responsibilities:\nPartner closely with Senior Manager, Estimating & Quality Operations to accomplish the short and long-term goals established for the business. \nResponsible for ensuring the production of high-quality management reports for both internal use and client-facing purposes, maintaining accuracy, clarity, and relevance in all reporting outputs. \nMonitor overall team hours and schedules to ensure proper handling of incoming and pending volume \nCoach, develop, train, and mentor employees on team performance with proactive focus on continuous quality improvement \nConduct annual and/or periodic employee performance reviews and administer appropriate corrective action measures as necessary or required by company policy \nMonitor team metrics and use these metrics to drive performance and quality \nWork with and maintain professional relationships with Clients, Customers, co-workers, and contractor personnel to ensure all stakeholders are receiving proper service \nAvailable to work flexible hours, including nights and weekends when required \nMeet or exceed benchmarked metrics (metrics are subject to change as our business needs/model changes) designed to measure productivity and/or quality per company guidelines \nEnsure direct reports are meeting benchmarked metrics and/or quality per company guidelines \nPartner with training department to ensure effective orientation and onboarding \nManage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance development and succession planning \nEffective retention plan; proactively manage and respond to turnover \nEmploy proper assignment handling techniques to protect the integrity of our brand and provide consistent service quality through streamlined processes to add value to our clients \nDevelop and maintain effective relationships with colleagues, business partners, customers, regulatory agencies and others to achieve organization goals and create better outcomes \nParticipate in business meetings and client visits as required \nProvide direction/guidance/and technical expertise on any file that meets escalation criteria \nPerform other duties as assigned \nRequirements\nMinimum Qualifications:\nBachelor’s degree or equivalent combination of education and/or experience required\nPrevious experience in the insurance industry required\nMinimum of 4-5 years’ experience in the property insurance and restoration industry\nMinimum of 2-3 years of proven people and operations management of high performing teams\nSignificant experience identifying and working collaboratively to effectively address people and estimating operational problems \nIn depth working knowledge of Xactimate/Xactanalyis/Symbility/Cotality and/or Salesforce desired\nAbility to work overtime or flex schedules during high volume and CAT Events is required\nProblem solving skills and capability to employ critical thinking \nAbility to handle conflict in a professional and courteous manner\nExcellent verbal, electronic, and written communication, and customer service skills\nWork with peers and all departments for the common goals of the organization\nReliable in meeting work commitments\nMust be flexible and adapt to most any situation\nAbility to utilize technological devices, software and applications, previous experience with Microsoft Office Suites and basic computer skills required\nReliable high speed home broadband internet connection with minimum 25 meg download and 10 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely\nAbility to travel up to 5%\nSalary Description\n$60,000 - 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