{"id":3376670,"url":"https://alion.io/job/acd-connect-support-specialist-p-part-time","title":"Support Specialist - P - PART TIME","company":{"id":3861045,"name":"ACD Connect","domain":"acdconnect.com","url":"https://alion.io/company/acd-connect","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":10,"max":17,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T23:48:38Z","employer_posted_date":null,"last_verified_at":"2026-10-27T23:48:38Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"What do we do?ACD Connect. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.\nWhat will you do?Assist our client with handling their customer inbound call and email needs. The type of calls will assist with General Portal Support, Billing Support and Client Portal Support.\nAvailable ShiftsApplicants must be available to work at least three (3) shifts per week, including one Saturday every other weekend.\nAvailable shifts (Eastern Time):Employment Classification: Part-TimeWork Schedule 1 :\nMonday: 6:00 PM – 10:00 PM\n\nTuesday: 6:00 PM – 10:00 PM\n\nWednesday: 6:00 PM – 10:00 PM\n\nThursday: 6:00 PM – 10:00 PM\n\nFriday: Off\n\nSaturday: 2:00 PM – 6:00 PM\n\nOR Work Schedule 2 :\nMonday: Off\n\nTuesday: Off\n\nWednesday: 2:00 PM – 6:00 PM\n\nThursday: Off\n\nFriday: 2:00 PM – 10:00 PM\n\nSaturday: 2:00 PM – 10:00 PM\n\nAll times are Eastern Time (ET). Schedules are subject to change based on business needs.\nWhile the exact responsibilities will vary based on the business needs, the main duties of the Support Specialist role is summarized below.\nTrainingThe schedule for training will be in the afternoon 9am-5pm Pm EST, Monday-Friday. \nResponsibilities• Take customer calls and emails and provide accurate, satisfactory answers to their queries and concerns\n• Guide callers through troubleshooting, navigating the company site or using the products or services\n• Review customer accounts, providing customer with updates and information about billing and other account items\n• Collaborate with other Specialists to improve customer service\n• Perform other related duties as assigned by management\nWhat does it take?• USB Headset• Webcam - All training is 100% on camera\n• Laptop or PC (No tablets/Chromebooks/Macs)\n• Reliable Broadband internet connection with at least 25 Mbps download capacity and 10 Mbps upload capacity.\n• All Agents must meet the technical system requirements necessary to perform the essential functions of the position. Our systems are not compatible with MacBooks, Apple devices, Chromebooks, or tablets. This position requires the use of a personal desktop or laptop running a Windows operating system, Microsoft Office Products with compatibility for HP platforms and software.\nMust be available to work Afternoon/evenings, Saturday and Sunday shifts\n>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR\nAll applicants applying from these states or internationally unfortunately cannot be considered.\nHow will we support you?- Compensation:\n$10 during the training period up to 2 weeks (higher state minimum wage will be paid to those in states where it applies)\n\n$16.50/hr after completing training period (training period attended at 100% attendance)\n\nWhen additional queue skill level training has been completed and production levels are met, compensation will move to $17.00/hr\n\n- Remote Work – No commute time to the office\n- Benefits:\nMedical/Vision and Dental Insurance\n\nFlexible Spending Account / Health Savings Account\n\nPersonal Accident Insurance\n\n401(k)/Roth retirement plans with matching\n\nTiered PTO based upon length of employment\n\nEmployee Assistance Services for Mental Health/Substance Abuse/Counseling resources\n\nEarn up to approximately 2 hours of PTO earned per pay period and begin using after 90 days of employment\n**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.\nSalary: 16.50/hrOriginally posted on Himalayas","description_format":"text","description_chars":4186,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-28T02:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["seen:1","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/acd-connect-support-specialist-p-part-time","json_url":"https://alion.io/job/acd-connect-support-specialist-p-part-time.json","meta":{"generated_at":"2026-10-29T20:19:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30244,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3861045},"rest":"https://alion.io/mcp/rest/get_company?id=3861045"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facd-connect-support-specialist-p-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facd-connect-support-specialist-p-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facd-connect-support-specialist-p-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acd-connect-support-specialist-p-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facd-connect-support-specialist-p-part-time"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3376670}},{"tool":"search_jobs","arguments":{"company":"acdconnect.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3376670},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}