# Customer Care Agent

Compensation Details: $18.00 per hour Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including: Weekly Pay Incentive opportunities (up to a maximum of $350 per month) Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation 21 days of vacation immediately available (prorated in the first year) Comprehensive health coverage (medical, d

- **Id**: 4030972
- **Url**: <https://alion.io/job/ace-hardware-customer-care-agent>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: part_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Fort Myers, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T18:37:41Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-10T18:37:41Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 7445
- **Description truncated**: no
- **Benefits**: Life insurance, Retirement plans
- **Relocation offered**: no
- **Industries**: Wholesale, Kitchens, Bathrooms & Home Improvement

## Company

- **Id**: 1752888
- **Name**: Ace Hardware
- **Domain**: acehardware.com
- **Url**: <https://alion.io/company/acehardware-com>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 86
- **Open postings**: 9
- **Ghost share**: 0
- **Stale share**: 0.778
- **Repost share**: 0
- **Time to fill p50 days**: 18
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **Microsoft Office** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-10T18:37:41Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 3 · green card filings: 1; Filings 12m: 3

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 18
- **Reasons**: conf:1, win:early, comp:junior,brand
- **Computed at**: 2026-11-10T20:19:23Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.