{"id":2846969,"url":"https://alion.io/job/ace-waves-ai-agent-engineer","title":"AI Agent Engineer","company":{"id":2158487,"name":"Ace Waves","domain":"acewaves.com","url":"https://alion.io/company/acewaves","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":109000,"period":"year","method":"role_country_seniority_unknown","sample_n":267},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Intercom","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"JavaScript","optional":true},{"name":"n8n","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-19T08:45:17Z","employer_posted_date":null,"last_verified_at":"2026-10-19T08:45:17Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"About Ace Waves\nAI is rebuilding customer service from the ground up. At Ace Waves, we’re building an AI agent platform that handles real customer conversations end to end for leading consumer brands.\nWe started in stealth and are now a fast-growing, well-funded startup with a growing customer base across Europe. We’re headquartered in Kaunas, with GTM hubs in London and Poland, and we’re driven by a shared commitment to excellence, ambition and speed.\nOur co-founders, Antanas Bakšys, Ringaudas Kalinauskas and Lukas Mikuckis, previously founded SearchNode, which was acquired in 2022. They are industry veterans and pioneers in agentic AI, with a clear goal for Ace Waves: to become a global top vendor and the next Lithuanian unicorn. As an early team member, you’ll work closely with them.\nThe team\nOur forward-deployed agent engineering team builds, integrates and manages multi-agent AI systems for enterprise customers. The team works at the intersection of customer engineering and AI product management. It builds complex agent workflows and integrations that change how companies run support at global scale.\nWhat you’ll do\nBuild, maintain and continuously improve production-grade multi-agent AI systems running in live customer support at scale.\n\nLead or join client workshops to map support processes and turn them into executable agent procedures.\n\nImplement and test integrations with customer platforms such as Zendesk, Intercom, Shopify and internal CRMs.\n\nMonitor performance, debug live environments, and keep deployed agents reliable and safe.\n\nDocument solutions clearly and explain technical details to clients and internal teams.\n\nWork with the GTM team so that technical delivery matches customer business goals, and share implementation insights that help win new customers.\n\nWhat this looks like in practice\nBuilding and launching a complete multi-agent orchestration for a major brand that automates refunds, order status, delivery questions and other customer issues at scale.\n\nWorking directly with the customer to explain system logic, coordinate maintenance, and plan improvements based on live performance data.\n\nJoining customer integration strategy sessions and sharing best practices with the GTM team to improve future rollouts.\n\nWhat we’re looking for\nNative or fluent Polish\n\nStrong written and spoken English\n\nStrong logical and analytical thinking: you find structure in complex systems\n\nYou learn fast and deliver results when conditions change\n\nExperience building technical projects or digital products, with code, no-code, AI or other tooling\n\nYou communicate clearly with technical and non-technical audiences and are comfortable working directly with business customers\n\nA self-directed mindset, strong ownership and a bias for action\n\nNice to have\nAbility to read and write clear, logical code (Python, JavaScript or similar)\n\nExperience with automation tools such as n8n, Make or Zapier\n\nKnowledge of APIs and integrations with enterprise platforms\n\nExperience in customer support or service operations\n\nInterest in AI and agent orchestration\n\nOther CEE languages, such as Latvian, Estonian, Czech, Slovak, Hungarian or Romanian\n\nLocation\nFlexible - Warsaw, Lithuania, or Remote within CEE. We're a Lithuania-rooted company with GTM hubs in London and Poland.\nEqual opportunity\nWe’re building technology that changes how people and businesses interact around the world. To build it responsibly for everyone, we welcome a diversity of perspectives, backgrounds and experiences. We welcome all applicants regardless of race, religion, national origin, age, disability, pregnancy, gender identity or expression, sexual orientation, citizenship, or any other legally protected status. The language requirements reflect the markets this role serves.\nTech stack\nAI\nSoftware Development\nTypeScript\nJavaScript\nCommunication","description_format":"text","description_chars":3867,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-19T11:25:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ace-waves-ai-agent-engineer","json_url":"https://alion.io/job/ace-waves-ai-agent-engineer.json","meta":{"generated_at":"2026-10-20T21:21:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2158487},"rest":"https://alion.io/mcp/rest/get_company?id=2158487"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Face-waves-ai-agent-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Face-waves-ai-agent-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Face-waves-ai-agent-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ace-waves-ai-agent-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Face-waves-ai-agent-engineer"}]}