{"id":2207949,"url":"https://alion.io/job/aces-quality-management-implementation-support-specialist","title":"Implementation Support Specialist","company":{"id":2373566,"name":"ACES Quality Management","domain":"acesquality.com","url":"https://alion.io/company/acesquality","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T21:40:01Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-18T07:05:25Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nSummary\nACES Quality Management is on a mission to enable organizations to improve quality, reduce risk, strengthen compliance, and operate with confidence by delivering advanced technology. Through our leading quality management platform, we empower clients to elevate performance and stay ahead of risk. What sets us apart is our people - an engaged, high-performing, remote team that shows up for our customers and each other every day.\nThe Implementation Support Specialist tests and validates new and updated platform logic, working in close collaboration with the Compliance Business Analyst to confirm that reporting and compliance logic performs as intended before release. This role requires strong analytical ability, comfort working independently, and a solid understanding of how logic and data structures function. The Implementation Support Specialist plays a key quality assurance role within the implementation process, catching issues early and ensuring a smooth, accurate rollout for clients.\nEssential Functions / Responsibilities\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\nConducts quality assurance and inline testing of new and updated platform logic, reporting functionality, and data sets \nPartners closely with the Compliance Business Analyst to understand the intent of new or updated logic and design appropriate test scenarios \nIdentifies, documents, and tracks defects or discrepancies, working with internal teams to resolve them prior to release \nValidates that logic and data outputs align with underlying business and regulatory requirements \nExecutes structured test plans and ad hoc testing to confirm functionality across a range of scenarios and edge cases \nWorks independently to prioritize and manage testing workload against implementation timelines \nDocuments test results, defects, and resolutions clearly for internal reference \nSupports the broader implementation and client success teams during rollout of new or updated functionality \nPerforms specialized training with clients as part of the onboarding process \nParticipates in professional services engagements to build out client custom policies \nContributes to internal knowledge base articles and best-practice documentation related to testing and quality assurance \nRequirements\nQualifications & Competencies\nStrong analytical skills with high attention to detail \nAbility to work effectively and independently with minimal oversight \nSolid understanding of how logic, data structures, and rule sets function \nBackground in quality assurance (QA) and inline/manual testing practices \nAbility to identify, document, and communicate defects clearly to technical and non-technical stakeholders \nClear and professional written and verbal communication skills \nStrong organizational and time management skills; able to manage multiple test cycles effectively \nFamiliarity with ticketing systems \nWorking knowledge of the ACES platform preferred \nRequired Education and Experience\nBachelor’s degree from an accredited university or college preferred, or equivalent work experience \n1-3 years of experience in quality assurance, testing, implementation support, or a related technical support role \nDemonstrated experience with inline/manual testing and validating data- or logic-driven outputs \nFoundational understanding of mortgage servicing, loan origination, or core banking systems preferred \nExperience supporting SaaS-based applications or cloud-hosted platforms preferred \nTravel Required\n0%-5% travel. Potential travel includes MBA or other industry conferences and ACES Quality Management sponsored events such as ACES Engage.\nOther Duties\nPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nWe are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":4381,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-10T00:31:47Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.9,"age_days":7,"expected_fill_days":19,"reasons":["conf:26","win:mid","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/aces-quality-management-implementation-support-specialist","json_url":"https://alion.io/job/aces-quality-management-implementation-support-specialist.json","meta":{"generated_at":"2026-10-18T07:49:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11664,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2373566},"rest":"https://alion.io/mcp/rest/get_company?id=2373566"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faces-quality-management-implementation-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faces-quality-management-implementation-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faces-quality-management-implementation-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aces-quality-management-implementation-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faces-quality-management-implementation-support-specialist"}]}