{"id":3773004,"url":"https://alion.io/job/aces-technology-support-specialist","title":"Technology Support Specialist","company":{"id":2575355,"name":"ACES","domain":"aces.org","url":"https://alion.io/company/aces-org","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamden, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-04T22:11:31Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T08:23:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Full-time Technology Support Specialist needed from in the ACES Technology Dept., North Haven, CT.\nResponsible for the day-to-day management of the organizations devices and other network connected or related hardware and applications. Execution of software residing on the desktop systems and works closely with the supervisor and technology managers in supporting some of the network functions required in order to keep the desktop systems functioning correctly.\nProvide technical support and guidance to users. Rely on knowledge and professional discretion to achieve goals. Support agency mission, goals, and educational technology community.\nDuties and responsibilities:\nInstall, configure, test, maintain, monitor, and troubleshoot user networked devices.\nPerform onsite and remote diagnosis, analysis, and resolution of technology problems.\nDevelop and maintain inventory of all hardware and software assets.\nMonitor and respond to help desk and end-user requests.\nEnsure that records of equipment inventory are properly maintained.\nProvide technical support and guidance to users.\nProvide support related to other applications and devices.\nPrioritize needs of system and end-users.\nAssist department in providing end users and other technical staff with assistance in the awareness, adoption, piloting, implementation, maintenance, and evaluation of current and future systems.\nCommunicate with supervisor to forecast issues and trends.\nTrain staff in how to use new software and/or hardware developed and/or acquired.\nPerform troubleshooting and lead problem-solving efforts often involving outside vendors and support personnel.\nDevelop and maintain documentation of software and systems.\nKnowledge of:\nCurrent and future equipment end-of-life planning and change-over.\nKnowledge of agency departments and districts served.\nCurrent and future practices, terminology, and principles of networking and information technology.\nNetwork systems hardware and software management.\nContinuity of operations and practices related to local and wide area networks.\nConfidentiality rules related to the operation of agency functions.\nCustomer services practices that are required to meet and exceed end-user expectations.\nTechnology department policies and procedures.\nState and Federal compliance laws regarding FOI, FERPA, CIPA, COPPA, and PII.\nITIL (Information Technology Infrastructure Library)\nSkills in:\nOral and written communication with technical and non-technical users.\nComplex computer systems and network operations.\nExcellent interpersonal and problem-solving skills.\nQuality assurance, including testing and validation, of system upgrades and installations.\nAbility to:\nSelf-learn and quickly analyze operational issues with complex networks.\nParticipate in activities for self-growth, evaluation, and on-going professional learning.\nQuickly analyze operational issues with network operations and equipment.\nInterpret non-technical communications in order to serve.\nMaintain cooperative and effective working relationships in a team environment.\nInteract courteously in making and responding to requests to co-workers and dealing with telephone calls and help desk requests.\nPerform all aspects of the job description in a manner that demonstrates positive attitude and enthusiastic approach.\nWork independently with a minimum of supervision.\nRegularly communicate needs/problems with supervisor.\nDemonstrate sound decision making and judgement in emergent situations.\nOrganize spaces, materials, equipment and personnel for effective completion of work.\nEffectively use time to plan, implement, and carry out tasks.\nPrioritize work appropriately and anticipates work flow.\nDemonstrate strong work ethic.\nAble to climb a ladder.\nRequirements are representative, but not all inclusive, of minimum levels of knowledge, skills, and abilities. To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. This job description in no way states or implies that these are the only duties to be performed by employees who occupy this position. Employee may be required to perform other related duties as assigned to ensure workload coverage as requested by their supervisor.\nExternal Candidates please apply online at www.aces.org. Internal candidates should apply via the \"Careers at ACES\" link on Interfaces.\nEEO/AAE\nQualifications\nBachelors degree in computer and technology science preferred.","description_format":"text","description_chars":4448,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Secondary Education","Primary Education","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-11-04T22:11:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":3,"expected_fill_days":11,"reasons":["conf:1","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/aces-technology-support-specialist","json_url":"https://alion.io/job/aces-technology-support-specialist.json","meta":{"generated_at":"2026-11-09T02:15:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4699,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2575355},"rest":"https://alion.io/mcp/rest/get_company?id=2575355"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faces-technology-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faces-technology-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faces-technology-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aces-technology-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faces-technology-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3773004}},{"tool":"search_jobs","arguments":{"company":"aces.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3773004},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}