{"id":1915581,"url":"https://alion.io/job/achievers-customer-success-associate","title":"Customer Success Associate","company":{"id":7187,"name":"Achievers","domain":"achievers.com","url":"https://alion.io/company/achievers","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":30},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-05T16:01:22Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T16:24:50Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are looking for a Customer Success Associate to join our team in Toronto!\nAs a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in!\nHow you'll Support Customer Success at Achievers:\nProvide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies\nEstablish measurable goals and KPIs for your customer accounts\nTrack all implementation and post-implementation adoption activities\nDrive usage and adoption of the platform and communicate best practices by hosting virtual meetings\nMeet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs\nConnect with your customers to update on outstanding queries, reports and campaigns\nManage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals\nLead customer workshops and training around product updates & new features\nProvide regular status reports to stakeholders on progress against established goals and manage account escalations\nUnderstand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals\nRecognize your peers for being awesome!\nExperience we feel will set you up for success:\n3+ years of account management experience at a software/SAAS company\nStrong business acumen and proven ability to influence decision makers in various sizes of organizations\nIndividuals who have completed formal sales training through a recognized program are preferred\nProficiency with CRMs such as Salesforce or other force.com platforms\nExperience in preparing and delivering presentations targeted to a senior audience\nExperience working with mid-market and SMB customers an asset\nAbility to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience\nDemonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews\nExperience managing a sales pipeline and carrying a sales quota\nStrong customer-facing skills including expectation management, communication skills, information management\nBachelor's degree\nBilingual English and French is an asset","description_format":"text","description_chars":2907,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency 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