{"id":1915583,"url":"https://alion.io/job/achievers-manager-performance-intelligence","title":"Manager, Performance Intelligence","company":{"id":7187,"name":"Achievers","domain":"achievers.com","url":"https://alion.io/company/achievers","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":174},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amplitude","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"Salesforce","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-05T15:39:08Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T09:55:13Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Marketplace is the rewards shopping experience within the Achievers platform. Its performance is shaped by a connected set of drivers, including member access, traffic, utilization, conversion, redemption, catalogue relevance, vendor performance, fulfilment reliability and the economics of each transaction.\nAs Manager, Marketplace Performance Intelligence, you will give Marketplace one clear view of performance and turn intelligence into coordinated action. You will lead Marketplace operational analytics and identify opportunities to improve performance and scalability, own the analytics roadmap and recurring performance routines, and shape executive narratives/decisions.\nYou will work in close partnership with the Finance Manager, Marketplace through a formal dotted-line relationship, connecting FP&A’s official financial outlook and governance with deeper customer, member and operational evidence. This role is also expected to structure and execute complex analyses that are cross-functional, commercially material, ambiguous or executive-facing.\nSuccess requires strong analytical judgement, commercial curiosity and executive communication. You will work across Marketplace, FP&A, Revenue Operations, Customer Success, Product Marketing, BI, Product Analytics, ProDev and Support to strengthen the analytical foundation, clarify ownership and translate findings into measurable action.\nHow you'll shape Performance Intelligence at Achievers:\nPerformance Leadership & Planning\nOwn Marketplace performance priorities and routines, connecting operating drivers, the financial outlook and action.\nDefine KPIs, targets and benchmarks; govern progress against agreed customer, commercial and operating outcomes.\nSynthesize financial, customer and operational evidence into clear implications, recommendations, decisions and owners.\nOwn the Marketplace performance storyline for operating reviews, including risks, outlook, actions and follow-through.\nDistinguish temporary variance from structural change and surface emerging gaps before they become material issues.\nInterpret global member, redemption and market trends; identify implications for priorities and catalogue strategy.\nStrategic Analysis & Intelligence\nLead cross-functional, commercially material/ambiguous analyses, and build models where no established method exists.\nUse SQL, BI and quantitative methods to investigate performance, test assumptions and review logic, code and methods.\nEvaluate customer, member, vendor, product and operating trade-offs, using FP&A input where financial insight required.\nApply eCommerce, incentives, analytics and technology research to identify gaps, emerging risks, and opportunities.\nDevelop concise, decision-ready presentations for opportunities, risks and investments using validated evidence/models.\nAnalytics Strategy & Scale\nOwn analytics intake/Service Desk governance; prioritization, capacity, standards and the Marketplace analytics roadmap.\nDefine data and technology needs with BI, IT and Product Analytics; strengthen access, quality, definitions, documentation.\nClarify feature instrumentation, analytical ownership and outcome measurement with Product Analytics and ProDev.\nPrioritize automation, reusable products and self-service capabilities that reduce recurring effort, increase analytical reach.\nBuild metric literacy, drive use of analytical products and measure timeliness, reusability, decision influence and impact.\nEnsure analytical practices meet applicable data-access, privacy and governance requirements.\nGovern material analytics initiatives from problem definition through delivery, adoption and outcome assessment.\nPerformance Improvement & Partnership\nTranslate recurring issues and findings into clearly owned opportunities based on value, risk, effort and urgency.\nDefine intended outcomes, align accountable owners and ensure implemented actions are measured/reflected in priorities.\nAlign financial priorities, inputs and timing with the Finance Manager while preserving FP&A governance and sign-off.\nAdvise Marketplace and cross-functional leaders on performance drivers, trade-offs, interventions and required decisions.\nResolve competing priorities, dependencies, risks and cross-functional delivery barriers.\nTeam Leadership\nLead, coach and develop operational analytics talent, embedded FP&A analytics, and improvement partners.\nDelegate by expertise and priority, protect specialist capacity and make trade-offs visible to stakeholders.\nHold the team accountable for timely, accurate, reproducible and decision-useful work with measurable impact.\nEstablish strong practices for documentation, analytical review, knowledge sharing, development and succession.\nCreate an inclusive, curious and outcome-focused culture that encourages constructive challenge, innovation, learning.\nExperience we feel will set you up for success:\n7+ years of experience in commercial analytics, business performance, eCommerce, retail, or related environment.\nBachelor’s degree in a quantitative, business or related field, or equivalent practical experience.\nExperience in rewards, recognition, loyalty, incentives, marketplaces or global catalogue environments an asset.\nExperience leading analysts/cross-disciplinary teams, including coaching, performance management and development.\nDemonstrated ability to structure and execute complex analysis where the question, data or methodology is unclear.\nStrong SQL and BI fluency, with experience interrogating complex datasets and reviewing analytical logic and methods.\nFamiliarity with tools such as Tableau, Power BI, Salesforce, Amplitude, R, Python or Microsoft Power Platform.\nExperience with statistical methods, predictive modelling, experimentation or AI-enabled analytics and automation.\nStrong financial/commercial fluency, including ability to connect customer and operating behaviour to business decisions.\nExperience defining KPI frameworks, analytical standards, data needs and scalable reporting/self-service capabilities.\nExcellent written, verbal and presentation skills, with experience advising senior executives and responding to challenge.\nProven ability to influence across Finance, Product, Engineering, BI, Customer Success and Operations.\nIndependent, practical and solution-oriented judgement, with ability to balance analytical depth, pace and business value.\nWhat Success Looks Like\nThe build of one trusted Marketplace performance story connecting operating drivers, financial outcomes and action.\nEmerging risks and opportunities are identified early, with evidence-based guidance on where intervention will yield value.\nExecutive audiences receive concise, credible and decision-ready presentations that withstand challenge.\nPerformance measures, analytical products and reporting routines are trusted, understood and consistently used.\nMore demand is met through reusable models, automation and self-service rather than repeated manual analysis.\nImprovement priorities have clear owners, intended outcomes and measured business impact.\nThe team delivers timely, high-quality work while increasing analytical maturity and capacity across Marketplace.","description_format":"text","description_chars":7174,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-05T16:03:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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