{"id":2928859,"url":"https://alion.io/job/aci-worldwide-business-process-analyst","title":"Business Process Analyst","company":{"id":20985,"name":"ACI Worldwide","domain":"aciworldwide.com","url":"https://alion.io/company/aci-worldwide","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":61000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1713},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-20T10:28:27Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T18:54:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the job\nPowering the world’s payments ecosystem!\nACI powers the payments ecosystem - globally, and you power ACI. You’ll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.\nAs a Business Process Analyst in Bogota, Colombia, you will join a diverse, passionate team dedicated to powering the world’s payments ecosystem!\nJob Purpose\nThe Business Process Analyst is responsible for transforming operational data into accessible reporting, meaningful insights, and scalable business solutions for ACI’s Professional Services organization. This role serves as a reporting and analytics specialist for the Professional Services Operations team, partnering with stakeholders to understand reporting and automation requirements and translate them into practical technical solutions.\nThe Business Process Analyst will play a central role in modernizing the organization’s reporting environment by converting point-in-time Excel and PowerPoint reporting into more dynamic, self-service Power BI dashboards. The role requires strong hands-on Power BI expertise, practical experience using AI tools for reporting and automation, and the analytical judgment to help stakeholders interpret data and make informed decisions.\nKey Responsibilities\nReporting, Analytics & Business Insights\nDevelop, maintain, and continuously improve operational reports, dashboards, and analytical solutions using Power BI.\nConvert existing Excel and PowerPoint reporting into scalable, user-friendly, and increasingly self-service Power BI dashboards.\nAnalyze operational data to identify trends, risks, performance indicators, and opportunities for improvement.\nGo beyond presenting data by helping stakeholders understand what the information means and how it can support business decisions.\nDefine and maintain reporting metrics that provide visibility into business and operational performance.\nValidate reporting outputs and support the accuracy, consistency, and reliability of information presented to stakeholders.\nDevelop and manage a reporting roadmap based on business priorities and stakeholder requirements.\n\nAI-Enabled Reporting & Automation\nApply Microsoft Copilot, Claude, or comparable AI-enabled tools to improve reporting, analysis, documentation, and automation activities.\nIdentify reporting and operational activities that can be simplified or automated.\nTranslate automation opportunities into practical solutions that improve efficiency and reduce repetitive manual work.\nUse AI responsibly while maintaining appropriate human review, data quality, confidentiality, and governance standards.\nEvaluate existing reporting workflows and recommend improvements that increase speed, consistency, usability, and scalability.\n\nBusiness Requirements & Technical Translation\nPartner with stakeholders across Professional Services and Operations to understand reporting, analytics, and automation needs.\nGather, clarify, document, and prioritize business requirements.\nTranslate business requirements into reporting solutions, technical specifications, dashboards, and automation opportunities.\nDevelop solutions iteratively by presenting initial outputs, collecting stakeholder feedback, and refining deliverables.\nCommunicate technical and analytical concepts clearly to both technical and non-technical audiences.\nBuild effective working relationships across geographically distributed and cross-functional teams.\n\nData Sources, Systems & Continuous Improvement\nWork with data extracted from systems such as Jira, Salesforce, and Oracle to support reporting and analysis.\nBecome familiar with the organization’s data sources, reporting processes, and operational priorities.\nEvaluate existing reporting and business processes and recommend improvements.\nSupport the documentation and implementation of reporting standards, methodologies, processes, and best practices.\nParticipate in cross-organizational initiatives that promote consistent reporting, data interpretation, and process adoption.\nContribute to Root Cause Analysis and continuous-improvement activities where reporting and analytics can help identify underlying issues.\nExperience & Qualifications\nBachelor’s degree in Computer Science, Systems Engineering, Industrial Engineering, Data Analytics, Business Analytics, or a related discipline, or equivalent practical experience.\n3+ years of related experience in business intelligence, reporting, analytics, business analysis, process analysis, or a comparable role.\nStrong hands-on experience developing and maintaining reports and dashboards in Power BI.\nDemonstrated experience using AI-enabled tools, such as Microsoft Copilot or Claude, in reporting, analysis, automation, or related business activities.\nExperience gathering business requirements and converting them into reporting or technical solutions.\nExperience analyzing business or operational data and explaining findings to stakeholders.\nStrong written and verbal communication skills in English (B2 conversational or higher).\n\nRequired Technical Capabilities\nStrong proficiency in Microsoft Power BI, including the ability to develop, maintain, and enhance reporting solutions.\nPractical experience using Microsoft Copilot, Claude, or comparable AI-enabled tools.\nStrong analytical skills and the ability to translate data into meaningful business insights.\nAbility to work with reporting inputs from multiple systems and data sources.\nProficiency with Microsoft Excel and PowerPoint.\n\nPreferred Qualifications\nExperience working with data from Jira, Salesforce, Oracle, or comparable enterprise platforms.\nExperience migrating manual or point-in-time reporting into automated or self-service dashboards.\nExperience supporting a global, matrixed, operations, technology, consulting, or Professional Services organization.\nExperience identifying and implementing reporting or workflow automation opportunities.\nFamiliarity with process improvement, process documentation, or Root Cause Analysis practices.\n\nCore Competencies\nStrong analytical and problem-solving skills.\nAbility to interpret data and communicate actionable insights rather than only producing reports.\nStrong technical aptitude and curiosity about emerging AI and automation capabilities.\nAbility to understand business needs and translate them into practical technical applications.\nStrong attention to detail and commitment to reporting quality.\nEffective stakeholder management and cross-functional collaboration skills.\nAbility to work independently, organize competing priorities, and take ownership of deliverables.\nClear written, verbal, listening, and presentation skills across technical and non-technical audiences.\nContinuous-improvement mindset and willingness to challenge inefficient reporting practices.\n\nThis is a hybrid position based in Bogota, Colombia. Minimal travel may be required and could be domestic or international.\nApplicants must be currently authorized to work in Colombia on a full-time basis. This position does not offer sponsorship for employment visa status or a work permit now or in the future.\nIn return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package, all within an innovative and collaborative work environment.\nAre you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our website at www.aciworldwide.com.\nImportant Notice About Recruitment Scams\nJob seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company through ACI Worldwide or an official @aciworldwide.com email address. 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