{"id":2519468,"url":"https://alion.io/job/aci-worldwide-principal-technical-consultant-2","title":"Principal Technical Consultant","company":{"id":20985,"name":"ACI Worldwide","domain":"aciworldwide.com","url":"https://alion.io/company/aci-worldwide","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":11,"ghost_share":0,"stale_share":0.091,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":154000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1088},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T06:10:35Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-24T21:41:08Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Powering the world’s payments ecosystem\nACI powers the payments ecosystem - globally, and you power ACI. You’ll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.\nAs a Principal Technical Consultant in New Zealand, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!\nJob Summary:\nThe purpose of the role is to ensure new and existing ACI customers receive a first class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization, (i.e., billable hours).\nJob Responsibilities:\nOne of the highest level individual contributors, analyzes client’s business needs, integrates client’s business strategies and recommends appropriate information technology solutions utilizing ACI’s methodologies. Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology.\nAs one of the highest level technical experts, performs a variety of duties involved with supporting large, strategic and/or multiple projects.\nSignificantly supports the regional/product’s business development and sales support efforts for a particular territory, industry or account.\nHas superior technical and comprehensive knowledge and understanding of product set and business knowledge. Assists the customer with their implementation efforts as necessary to ensure successful product adoption.\nAnticipates the implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and or contingencies. Has the ability to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information.\nActs as a mentor, coach or trainer to consultants by sharing business expertise.\nPerform other duties as assigned\nUnderstand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.\nKnowledge, Skills and Experience required for the job:\nBachelor’s degree in Computer Science, Information Systems/Management, Business, Accounting or Finance or equivalent experience is required.\n10 years relevant experience.\nIndustry/Business Analysis: One of the highest level individual contributors, analyzes client’s business needs, integrates client’s business strategies and recommends appropriate information technology solutions utilizing ACI’s methodologies. Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology. Has technical expertise in one or several business or industry specializations which may include:\nFinancial or Merchant Retail Payment Models\nGlobal Payment Networks\nBusiness Process Re-engineering\nClient Server Application Development\nApplication Outsourcing\nTechnology Migration\nData Mining/Data Warehousing/Analytics\nElectronic Banking or Electronic B2B Commerce\nCustomer Relationship Management\nTreasury Management\nProject Management: As one of the highest level technical experts, performs a variety of duties involved with supporting large, strategic and/or multiple projects.\nSolves highly technical and complex problems for projects.\nGuides and provides ultimate technical direction for projects.\nProvide analysis, consultation and advice to project delivery associates on all technical aspects of the engagement.\nLiaise with technical deployment teams to design and deploy tools to increase implementation throughput.\nRecommend and implement process improvements.\nTake active and hands-on participation in all project tasks including analysis, design, configuration, coding, testing and implementation, and at the same time ensuring that ACI’s Professional Services procedures are adhered to.\nCarry out pro-active customer care management, addressing potential project/customer issues before they become live problems. Pro-actively suggest enhancements to customer requirements and existing solutions thereby helping maximize return on investment for the customer.\nPro-actively provide internal feedback and suggestions regarding products and procedural enhancements when required and appropriate.\nLead sub-project working groups to ensure the desired outcome is achieved.\nFollow all ACI Professional Services guidelines and standards during project.\nBusiness Development/Sales Support: Significantly supports the regional/product’s business development and sales support efforts for a particular territory, industry or account.\nIdentifies new business opportunities.\nMeets with prospective, current and former clients describing and defining ACI’s services particularly as they relate to area of specialty.\nPrepares and presents detailed presentations to extend existing, develop additional and create new client contracts.\nAssist with development of project scope and effort estimate during pre-contract sales-cycle.\nProvide customer-based, real world critique and input to software designers and Product Managers in order to shape the product’s growth.\nAssist other internal groups by providing product expertise.\nTechnical/Business Skills: A recognized expert in one or more technical disciplines, unique applications, or particular industry(s). An expert in one or more of ACI’s methodologies or service offerings such as ISM, PDM, ESP/BAU, Fraud Risk Management Optimization, Advanced Payment Solutions, Database Management, etc. Must have advanced knowledge and training in ACI’s software development method (PDM). May be an expert in one or more technical areas such as payment architecture, ACI product architecture, ACI product configuration & operational architecture, global payment network architecture, network architecture or database architecture. Possesses global business and information technology knowledge. Has ability to develop and execute a business plan. Possesses thorough knowledge of business management practices including financial accounting, economics, human resources management, negotiation strategies, business policy and management objectives. Has ability to synthesize client business needs into customized IT solutions. Demonstrates ability to write and present proposals and make presentations to CIO level clients. Must have a strong understanding of the relationship between ACI and its clients.\nHave superior technical and comprehensive knowledge and understanding of product set and business knowledge.\nAssist customer with their implementation efforts as necessary to ensure successful product adoption.\nHave superior technical knowledge of 3rd-party integration.\nProblem Solving & Risk Management Competencies: Must have the ability to anticipate the implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and or contingencies. Must have the ability to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information.\nLead recovery efforts on at-risk implementation projects.\nProvide timely response to all customer questions and issues.\nIndependently and routinely work to define complex solutions.\nMentoring Employees: Typically acts as a mentor, coach or trainer to consultants by sharing business expertise. Ensures that necessary staff information is updated and entered into ACI’s Time and Expense Reporting System by the deadlines.\nPreferred Knowledge, Skills and Experience needed for the job:\nIn addition to the essential functions listed above, the incumbent may be required to perform other non-essential functions.\nSupervision Received\nWorks independently from broad guidelines in consultation with ACI management to achieve specific results. Manages projects and balances competing demands in an environment with rapidly changing circumstances and priorities. Responsible for meeting project schedules and deadlines and apprises management of progress.\nAchievement Competencies\nMust be able to focus on a desired end result, set challenging objectives, pursue them tenaciously and meet or exceed those objectives. Must ensure that work and information are sufficiently complete and accurate; following up with others to ensure that agreements and commitments have been fulfilled. Must be able to manage multiple tasks and balance competing demands in an environment with rapidly changing circumstances and priorities.\nMaintain professional knowledge of products and industry knowledge through internal training, self-training and product sessions.\nCommunication/Interpersonal Skills\nViewed as highly credible in area of expertise. Has frequent strategic interactions with high level clients as well as regular business development meetings with current and potential clients. Has excellent negotiation and presentation skills. Must promote a positive professional attitude. Must have the ability to work cooperatively with others on a team and to work within the ACI framework. Has the written communication skills necessary to write proposals. Maintains mentoring relationships with employees instructing, motivating, guiding and counseling as necessary.\nDevelop and effectively communicate the overall technical implementation strategy for new releases.\nCommunicates with customers in a manner that wins and holds trust with the customer and fellow ACI peers.\nExhibit behavior in accordance with company core values.\nCore Capabilities:\nWe seek colleagues who embody our core capabilities - these shape our culture and enable us to make a meaningful impact together:\nEnsure Accountability: holding self and others accountable to meet commitments.\nDrives Results: consistently achieving results, even under tough circumstances.\nCustomer Focus: building strong customer relationships and delivering customer-centric solutions.\nCultivate Innovation: creating new and better ways for the organization to be successful.\nCollaborates: building partnerships and working collaboratively with others.\nCourage: stepping up to address difficult issues, saying what needs to be said.\nIn return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment.\nAre you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com\nACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.\nImportant Notice About Recruitment Scams\nJob seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). 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