{"id":571207,"url":"https://alion.io/job/aci-worldwide-sr-technical-account-manager-3","title":"Sr Technical Account Manager","company":{"id":20985,"name":"ACI Worldwide","domain":"aciworldwide.com","url":"https://alion.io/company/aci-worldwide","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":204000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":959},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-20T23:42:13Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Powering the world’s payments ecosystem\nACI powers the payments ecosystem - globally, and you power ACI. You’ll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.\nAs a Sr Technical Account Manager in Omaha, NE or Norcross, GA, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!\nJob Purpose\nThe Senior Technical Account Manager (Sr TAM) is a senior-level, customer-facing technical professional responsible for managing complex, high-value customer relationships. The Sr TAM ensures customers receive exceptional technical service delivery aligned with contractual commitments, customer business objectives, and ACI operational standards. This role acts as a trusted technical advisor to customers and a key internal partner to Support, Customer Success, Product, Engineering, and Professional Services teams.\nEssential Functions and Responsibilities\nCustomer Technical Ownership\nServe as the primary technical point of contact for assigned complex or enterprise customers.\n\nOwn the post-implementation technical relationship, ensuring stability, performance, and optimization of ACI\nsolutions.\n\nDevelop deep understanding of customer environments, business priorities, and contractual obligations.\n\nAdvocate for customer needs internally and coordinate cross-functional engagement to drive resolution and value realization.\n\nEscalation & Issue Management\n\nManage complex technical issues and escalations, ensuring timely resolution and clear communication.\n\nFacilitate major incident response, including root cause analysis and post-incident reviews.\n\nEnsure adherence to SLAs and service commitments in collaboration with Support and Operations teams.\n\nStrategic Engagement & Value Delivery\n\nLeverage AI tooling to bring velocity, holistic understanding and value to the customer relationship\n\nPerform as a key contributor for technical reviews, health checks, and service governance meetings with customers.\n\nIdentify risks, trends, and opportunities to improve system performance and customer outcomes.\n\nPartner with Customer Success and Sales to support renewals, expansions, and strategic initiatives.\n\nCollaboration & Knowledge Sharing\n\nCollaborate closely with Product, Engineering, and Professional Services to align solutions to customer needs.\n\nShare best practices and provide informal mentoring to other Technical Account Managers.\n\nContribute to continuous improvement of TAM processes, tools, and documentation.\n\nQualifications (Education, Experience, Knowledge, Skills, and Abilities)\nBachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.\nACI Worldwide Job Description\n\n5-8+ years of experience in Technical Account Management, Customer Success, Technical Consulting,\nor similar customer-facing technical roles.\n\nExperience supporting enterprise customers in SaaS, hosted, cloud, payments, or financial technology environments.\n\nDemonstrated success managing complex technical escalations and executive-level customer interactions.\n\nStrong ability to understand and explain complex system architectures and integrations.\n\nExcellent verbal and written communication skills across technical and non-technical audiences.\n\nProven ability to operate effectively in high-pressure, customer-critical situations.\nPreferred Qualifications (Education, Experience, Competencies)\n\nPrior experience in payments, financial services, or mission-critical transaction processing environments.\n\nExperience working with globally distributed customers and cross-functional teams.\n\nFamiliarity with service governance models and enterprise support frameworks.\n\nCompetencies:\nCustomer Focus\n\nTechnical Acumen\n\nProblem Solving\n\nCommunication\n\nCollaboration\n\nResults Orientation\n\nContinuous Improvement\n\nWork Environment:\nPrimarily office or remote-based work environment.\n\nOccasional travel may be required to customer sites or internal meetings.\n\nPhysical demands:\nAbility to sit or stand for extended periods of time.\n\nAbility to work at a computer and communicate effectively via phone and video conferencing tools.\n\nApplicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.\nIn return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment.\nAre you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #19695)\nACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.\nImportant Notice About Recruitment Scams\nJob seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). 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