{"id":643022,"url":"https://alion.io/job/acino-crm-analyst","title":"CRM Analyst","company":{"id":668848,"name":"Acino","domain":"acino.swiss","url":"https://alion.io/company/acino","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":86,"open_postings":26,"ghost_share":0.154,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-08T00:00:00Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-25T18:44:59Z","board_verified":true,"closed_at":null,"days_open":109,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":109},"description":"The CRM Analyst is responsible for managing, analyzing, and optimizing customer relationship management (CRM) systems to support the commercial organization. This role ensures high data quality, delivers actionable insights, and drives effective utilization of CRM tools by sales, marketing, and medical teams. The CRM Analyst partners closely with Sales Force, Marketing, Digital, and IT to maximize customer engagement and field force productivity.\nKey Responsibilities\nMaintain, configure, and optimize the CRM platform (e.g., Salesforce, OCE).\nEnsure data accuracy, consistency, and completeness across all customer and activity records.\nManage user access, workflows, and system updates in coordination with IT and global teams.\nProvide day-to-day support to sales teams on CRM usage, reporting, and troubleshooting.\nConduct CRM training for new recruits and refresher training for existing users.\nMonitor CRM adoption and recommend interventions to improve usage.\nAnalyze CRM activity data to identify trends in customer engagement, sales call effectiveness, coverage, and frequency.\nGenerate dashboards and reports for Sales, Commercial Excellence, and Marketing teams.\nEvaluate campaign performance and customer journey insights to support omnichannel execution.\nCollaborate with cross-functional teams to improve CRM workflows, segmentation, targeting, and call planning.\nSupport SFE initiatives such as territory optimization, KPI tracking, and incentive input validation.\nRecommend enhancements to CRM system features and business processes.\nEnsure all CRM processes align with company regulations, data privacy, and internal SOPs.\nConduct periodic audits to maintain high data quality and compliance standards.\nQualifications & Experience:\nBachelor’s degree in business, Computer Science, Pharmacy, Engineering, Data Analytics, or related field.\n2-5 years of experience in CRM, data analytics, or commercial excellence-preferably in the pharmaceutical or healthcare industry.\nStrong proficiency in CRM systems such as:\nSolid analytical skills with experience using: Excel / Power PI / SQL is a plus.\nUnderstanding of database structures and data integration processes.\nAbility to analyze and interpret sales activity, customer data, and field force performance metrics.\nExperience building dashboards, reports, and automated insights.\nStrong communication and stakeholder management skills.\nAbility to work cross-functionally with sales, marketing, IT, and compliance.\nHigh attention to detail with structured problem-solving capability.\nProactive, customer-centric mindset with a passion for enabling commercial teams.\nFamiliarity with multichannel marketing data (emails, events, detailing).\nUnderstanding of SFE metrics (coverage, frequency, call quality, KPIs).\nThis is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!","description_format":"text","description_chars":2994,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Generic Drugs","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-09-10T20:08:45Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.606,"p_room":0.44,"age_days":109,"expected_fill_days":73,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/acino-crm-analyst","json_url":"https://alion.io/job/acino-crm-analyst.json","meta":{"generated_at":"2026-10-25T19:11:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668848},"rest":"https://alion.io/mcp/rest/get_company?id=668848"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facino-crm-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facino-crm-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facino-crm-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acino-crm-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facino-crm-analyst"}]}