{"id":2296997,"url":"https://alion.io/job/acne-studios-crm-specialist","title":"CRM Specialist","company":{"id":1791833,"name":"Acne Studios","domain":"acnestudios.com","url":"https://alion.io/company/acnestudios","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobylon","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1341},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T11:21:13Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-18T08:33:01Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.\nAs a CRM Specialist, you will drive CRM strategies and projects for the Greater China region by leveraging customer data and clienteling tools to optimize clienteling experiences, enhance customer journeys, and drive business value by bridging global CRM framework with local strategies.\nCULTURE OF COLLABORATION\nWe firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.\nWHAT YOU WILL DO\nAs CRM Specialist your main contribution will be as following. You will report to CRM & Clienteling Manager. You will play a vital role in CRM by:\nCustomer Data & CRM Analysis (60%)\nConduct regular retail customer data mining and multi-dimensional consumer analysis, including customer tier segmentation, consumption behavior tracking, spending preference analysis and inactive customer identification.\nGenerate actionable data reports to support store sales strategies and client retention optimization.\nWork in close communication and cooperation with headquarters to develop localized CRM strategies based on Acne Studios' global CRM strategy.\nWeCom & Customer Outreach Tool Management (25%)\nManage daily operation and standardized governance of WeCom and official client communication tools.\nOversee client profile tagging, customer grouping, targeted mission pushing, regular relationship touchpoints and content maintenance.\nEnsure compliant, consistent and high-quality daily client interaction and private domain customer asset management.\nCoordinate and communicate data-related matters between headquarters and local system vendors.\nGifting Project Operation (10%)\nLead full-process management of VIP gifting programs, exclusive client courtesies and seasonal gift activities.\nHandle gift distribution tracking and post-delivery follow-up, maintaining premium service standards for high-value client groups.\nCustomer Activity Support (5%)\nCollaborate with retail and marketing teams for event scheduling, guest invitation, on-site support and post-event customer follow-up.\nMonitor campaign KPIs, analyze activity effectiveness and deliver structured post-campaign summaries for optimization.\nWHO YOU ARE\nYou have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.\nSpecific personal qualities for this role:\nHigh willingness to learn and not afraid of taking on new tasks and responsibilities\nSelf-driven and can work independently\nStrong execution skills and time management skills with the ability to prioritize\nGood communication skills in order to communicate insights to the organization\nAble to clearly communicate ideas and concepts, identify challenges, and develop thoughtful, solution-oriented responses.\nStrong team communicator, proactive in flagging issue and collaborating effectively\nSpecific experience and knowledge for this role:\nBachelor’s degree in finance, business, marketing or other related subjects\nAt least 5 years’ experience in Customer Relationship Management\nStrong analytical skills with high attention to details\nRetail experience is a must, luxury industry is a plus\nGood knowledge about user journeys on local Chinese platforms\nExperienced in working with WeCom backend to manage WeCom account and clienteling missions\nFluent English and Chinese\nWhat matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.","description_format":"text","description_chars":4351,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Fashion Design"],"lifecycle":[{"event":"open","at":"2026-10-11T20:55:06Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.729,"p_room":0.55,"age_days":29,"expected_fill_days":26,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/acne-studios-crm-specialist","json_url":"https://alion.io/job/acne-studios-crm-specialist.json","meta":{"generated_at":"2026-10-18T12:00:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17966,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791833},"rest":"https://alion.io/mcp/rest/get_company?id=1791833"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facne-studios-crm-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facne-studios-crm-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facne-studios-crm-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acne-studios-crm-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facne-studios-crm-specialist"}]}