{"id":832048,"url":"https://alion.io/job/acog-director-digital-platforms-user-experience","title":"Director, Digital Platforms & User Experience","company":{"id":93568,"name":"Acog","domain":"acog.org","url":"https://alion.io/company/acog","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-08-31T12:37:29Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-02T17:01:22Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"The Director, Digital Platforms & User Experience leads the delivery, governance, and continuous improvement of ACOG’s digital platforms, including the website, community platform, LMS, and mobile app experience. This role ensures that ACOG’s digital properties are stable, scalable, accessible, and aligned with business and user needs. The Director leads platform operations and governance while establishing UX standards, managing strategic vendor partnerships, and continuously optimizing the digital ecosystem through performance measurement, analytics, testing, and user feedback to deliver a seamless, consistent user experience across channels. This role partners closely with IT, Membership, Marketing and Communications, Publishing and Product Development, Meetings, and Data Strategy to execute ACOG’s digital roadmap and support the broader Digital Experience Framework. \nNote: This position is considered Hybrid and will need to commute to ACOG's office located in Washington, D.C.\nSupervisory Responsibilities: \nThis position does have direct supervisory responsibilities, which may include serving as a coach and mentor for those they supervise. \n Duties/Responsibilities: \nProvide strategic ownership and oversight of ACOG's digital platform portfolio, establishing priorities, governance, and performance expectations while leading the team responsible for platform delivery and operations., including Optimizely DXP, community platform, LMS, mobile app, event applications, email platforms, and all other marketing technology \nOversee platform stability, performance, accessibility, and release cycles \nLead strategy of the component library, templates, and design system standards \nEnsure consistent implementation of taxonomy, metadata, and tagging \nLead technical UI/IA standards across all digital platforms \nPartner with the Director, Brand and Content Design to ensure digital platforms support ACOG's brand, content design, and creative standards while delivering a consistent, accessible, and user-friendly digital experience. \nEnsure accessibility compliance, usability best practices, and end user training \nOversee digital platform QA processes, testing cycles, and defect resolution \nPartner with business teams to validate user needs and experience improvements \nImplement and maintain digital governance workflows, including governance and platform decision pathways \nManage Agile delivery processes, sprint planning, backlog prioritization, and release management \nMaintain documentation, workflows, and operational processes for platform management \nEnsure alignment with enterprise digital policies and standards \nManage day-to-day vendor relationships, ensuring accountability for delivery, communication, and quality \nOversee contracts, scopes of work, and performance metrics \nDrive the digital platform strategy and platform portfolio roadmap, approving platform priorities, investments, and major system and user experience decisions. Prioritize enhancements, optimizations, and platform improvements \nIdentify opportunities for efficiency, scalability, and member value \nPartner with Data Team to ensure platforms support analytics, tagging, and measurement \nManage personalization capabilities across digital platforms, ensuring experiences are tailored, data-informed, and aligned with ACOG’s digital experience roadmap. \nUse insights to inform platform enhancements and UX improvements \nMonitor platform KPIs and report performance trends \n\nRequired Skills/Abilities: \nStrong expertise in digital platform management, UX/UI principles, and component-based design \nDeep understanding of digital platforms and ecosystems \nExperience with Agile methodologies and continuous improvement models \nExcellent communication, collaboration, and stakeholder management skills \nAbility to manage complex projects, competing priorities, and cross-functional teams \nStrong vendor management and contract oversight capabilities \nKnowledge of accessibility standards, taxonomy, metadata, and digital governance \nEducation and Experience: \nBachelor’s degree in digital media, information systems, human-centered design, or related field \n10 years of experience in digital platform management, UX, or product management \nExperience leading teams and managing vendors in a digital environment \nExperience with enterprise platforms, Agile delivery, and digital operations \nNonprofit or association experience preferred but not required \nSalary Range\n$120,000—$135,000 USD\nOur Perks\nPaid Parental Leave - Breastfeeding Friendly Workplace - Flexible work schedule - Commuting Allowance - Generous Paid Time Off - Holiday Pay - Life Insurance - Community Volunteering Opportunities - Generous 401(k) Company Contributions - Medical, Dental, and Vision Insurance - Learning Opportunities and Tuition Reimbursement - Company-Sponsored Team Outings - and more!\nACOG is an EEO employer committed to providing equal employment opportunities to all applicants and employees. As a federal government contractor and in accordance with applicable laws, regulations, and Executive Orders, the College takes affirmative action to ensure that applicants and employees covered are not discriminated against because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital status, sexual orientation, personal appearance, gender identity or expression, family responsibilities, political affiliation, veteran status, genetic information, or any other characteristic that is protected by applicable law. For more information about your equal employment opportunity rights, please view this poster: EEO is the Law. The College also participates in E-Verify.","description_format":"text","description_chars":5704,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Media","Women’s Health & Maternity","Healthcare Associations & Regulators"],"lifecycle":[{"event":"open","at":"2026-09-12T16:59:41Z"}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.643,"p_room":0.55,"age_days":31,"expected_fill_days":25,"reasons":["conf:14","win:tail"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":false},"html_url":"https://alion.io/job/acog-director-digital-platforms-user-experience","json_url":"https://alion.io/job/acog-director-digital-platforms-user-experience.json","meta":{"generated_at":"2026-10-03T01:28:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1498,"day_limit":5000,"remaining_today":3502,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}