{"id":3610672,"url":"https://alion.io/job/acorn-training-performance-manager-youth","title":"Performance Manager (Youth)","company":{"id":673149,"name":"Acorn Training","domain":"acorntraining.co.uk","url":"https://alion.io/company/acorntraining-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37000,"max":39000,"currency":"GBP","period":"year","gross":null,"usd_annual":52235},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-01T14:06:36Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-04T03:43:39Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As a Performance Manager, you will provide overall leadership and management of the contract, ensuring the successful delivery of performance, quality, compliance and participant outcome targets. You will be responsible for contract governance, workforce planning, safeguarding oversight and the effective management of delivery teams and specialist partners.\nActing as the key liaison with commissioning authorities, local authorities and other strategic stakeholders, you will use performance insight, risk management and continuous improvement practices to drive high-quality, person-centred service delivery. Through strong leadership and operational oversight, you will create a culture of accountability, collaboration and excellence, ensuring services deliver meaningful and sustainable outcomes for participants while meeting all contractual and organisational requirements.\nKey Responsibilities\nContract Management: Take overall responsibility for the successful delivery of the contract, ensuring performance, quality, compliance and customer outcomes are achieved in line with contractual requirements and organisational objectives.\nTeam Leadership: Manage and coach delivery team, providing inspiring leadership to a team of employability professionals fostering a positive and dynamic work environment. \nAuthority Relationship Management: Act as the primary liaison with the Contracting Authority and key commissioners, maintaining strong relationships and ensuring timely responses to operational, performance and quality requirements.\nSpecialist Partner Management: Manage relationships and performance of specialist delivery partners and subcontractors, ensuring services are integrated, effective and delivered in accordance with contractual expectations.\nPerformance Monitoring and Reporting: Manage performance expectations by conducting regular performance reviews and observations. Provide ongoing coaching and feedback to support development of team members. Manage underperformance in line with policies and procedures taking corrective action where necessary to ensure objectives are met.\nQuality Assurance: Ensure the consistent delivery of high-quality services, utilising all resources available whilst adhering to the quality management framework \nEnsure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment\nRisk Management: Identify and escalate necessary risks related to service delivery, finding solutions to ensure team continuity and success.\nBudget Management: Monitor and manage budgets for team/ Office ensuring efficient use of resources and spend\nConflict Resolution: Address and resolve any team conflicts or issues in a timely and effective manner.\nContinuous Improvement: Work closely with team/ office to identify areas for improvement in programme delivery and client outcomes, implementing changes to improve efficiency and impact. \nCompliance: Ensure compliance with all relevant regulations, contractual requirements, and health and safety standards, maintaining the organisation’s commitment to accountability and ethical service delivery.\nEnsure customer service standards are embedded and understood and by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment\n Ad hoc: Any other ad hoc duties in line with delivery program requirements. \nSkills, Knowledge and Expertise\nQualifications and Specific Training -\nGCSE Grade C/4 or above (or equivalent) in English and Mathematics (Essential)\nManagement qualification or demonstrable management experience (Essential)\nSafeguarding training or willingness to undertake (Essential)\nEvidence of continuing professional development (Essential)\nDegree in Business Management, Social Sciences, or related field (Desirable)\nProject Management qualification (PRINCE2, Agile, APM or equivalent (Desirable)\nLeadership and Management qualification (ILM Level 5/7 or equivalent) (Desirable)\nCoaching or mentoring qualification (Desirable)\nSkills -\nExcellent leadership and motivational skills (Essential)\nStrong people management and coaching ability (Essential)\nHighly effective communication and presentation skills (Essential)\nAbility to build and maintain productive stakeholder relationships (Essential)\nStrong planning, organisational and project management skills (Essential)\nAbility to interpret complex performance data and make evidence-based decisions (Essential)\nStrong problem-solving and decision-making skills (Essential)\nExcellent report-writing and business planning skills (Essential)\nHigh level IT skills including Microsoft Office, Excel and performance management systems (Essential)\nAdvanced data analysis and reporting skills (Desirable)\nBid development, service design or commissioning knowledge (Desirable)\nChange management and organisational development skills (Desirable)\nKnowledge -\n Understanding of employability, skills and progression provision (Essential)\nKnowledge of performance management methodologies and continuous improvement practices (Essential)\nKnowledge of safeguarding, Prevent, equality, diversity and inclusion requirements (Essential)\nKnowledge of quality assurance and compliance frameworks (Essential)\nUnderstanding of data protection and information governance requirements (Essential)\nUnderstanding of risk management principles (Essential)\nKnowledge of Youth Guarantee, DWP, ESFA, UKSPF or devolved employment programmes (Desirable)\nUnderstanding of local labour market intelligence and employer engagement strategies (Desirable)\nKnowledge of social value and community impact delivery (Desirable)\nExperience -\nAbility to role model Acorn's values of Kindness, Respect, Integrity and Innovation (Essential)\nExperience leading complex employability, health, wellbeing or multidisciplinary services within a contracted, commissioned or regulated environment (Essential)\nStrong leadership and people management experience, including performance management and coaching (Essential)\nExperience managing performance against contractual targets and KPIs (Essential)\nExperience managing quality, compliance and audit requirements (Essential)\nExperience of developing effective stakeholder relationships (Essential)\nExperience managing budgets and resources effectively (Essential)\nExperience analysing performance data and implementing improvement plans (Essential)\nKnowledge and experience of the employability sector and local labour market (Desirable)\nExperience working with local authorities, combined authorities or government-funded programmes (Desirable)\nExperience managing subcontractors or specialist delivery partners (Desirable)\nExperience leading multi-site or geographically dispersed teams (Desirable)\nBenefits\nFlexible working including home-based, centre-based, or hybrid job role dependant \nUp to 26 days annual leave, with the option to purchase up to 10 additional days\nPension scheme to support your long-term financial wellbeing\nTraining and professional development, including CPD workshops and professional qualifications \nWestfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers\nWellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge\nDisability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces\nAnnual paid volunteering day and charity initiatives\nCash incentives for Employee of the Month and Employee of the Year awards\n£500 Recommend a friend 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