{"id":2662906,"url":"https://alion.io/job/acosta-group-client-services-manager","title":"Client Services Manager","company":{"id":2035372,"name":"Acosta Group","domain":"acosta.group","url":"https://alion.io/company/acosta-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-15T19:29:51Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T10:27:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.\nThis role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.\nSuccess in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making\n Own revenue, margin, and key performance objectives for assigned client accounts.\nBuild and maintain strong client relationships while serving as a trusted business partner.\nDevelop and execute client business plans to achieve growth objectives.\nAnalyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.\nLead client business reviews and present performance results and strategic recommendations to client leadership.\nPartner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.\nInfluence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.\nManage promotional funding, trade spend, retail incentive programs, and associated budgets.\nMonitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.\nCollaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.\n Bachelor's degree in Business, Marketing, Sales, or a related field preferred.\n3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.\nExperience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.\nExperience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.\nProven ability to manage client relationships and deliver measurable business results.\nExperience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.\nExperience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.\nStrong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.\nAdvanced Excel skills with experience analyzing, manipulating, and reporting business performance data.\nExperience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.\nStrong communication, presentation, and project management skills.\nDemonstrated ability to influence stakeholders and drive accountability across teams without direct authority.\nValid driver's license and reliable transportation preferred.\nAbility to travel as required within assigned markets.\nAbility to work in retail store environments and lift up to 30 lbs (13.6 kg).","description_format":"text","description_chars":3360,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Marketing","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-16T01:24:44Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/acosta-group-client-services-manager","json_url":"https://alion.io/job/acosta-group-client-services-manager.json","meta":{"generated_at":"2026-10-16T13:00:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12353,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2035372},"rest":"https://alion.io/mcp/rest/get_company?id=2035372"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facosta-group-client-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facosta-group-client-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facosta-group-client-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acosta-group-client-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facosta-group-client-services-manager"}]}