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The Field Support Supervisor ensures execution of department and individual employee goals and objectives. The CROSSMARK Field Support department collaborates with teams, business stakeholders, and clients to provide best-in-class contact center support by proactively identifying opportunities, listening, resolving, and delivering Service Excellence that drives success. Provides support via inbound calls, outbound calls, service tickets and recorded mass communication. Full service for all project phases - standalone or bundled options.\n Coach and develop employees.\n\nEnsure quality assurance processes are enhanced and followed.\n\nMaintain and drive operational procedures and compliance.\n\nManage employees’ overall work performance; maintain accurate records of employee work performance.\n\nAnalyze viability of all requests and their resulting impacts, both analytical and technical.\n\nEffectively communicate all changes and enhancements.\n\nAdhere to and implement company policies and procedures.\n\nRecruit, hire, and train new employees per company policy and operational procedure.\n\nEnsure professional and timely resolution of any client and/or customer’s issues.\n\nLiaise and maintain positive working relationship and communication with leadership, clients, and customers.\n\nMaintain current knowledge of clients, accounts, and industry.\n\nResponsible for using appropriate judgment to protect confidential Company information.\n\n Education/Experience:\n4+ year college degree or related work experience.\n\n1+ years of applicable team leadership experience.\n\nComputer Skills: Word, Excel, PowerPoint and Outlook proficiency.\nSupervisory Responsibilities: This position has direct supervisory responsibilities.\nWork environment: Office environment.\n#DiscoverYourPath","description_format":"text","description_chars":1884,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Development","Event Marketing","Market Research","Digital 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