{"id":3104388,"url":"https://alion.io/job/acosta-group-technical-support-specialist-full-time","title":"Technical Support Specialist (Full-Time)","company":{"id":2035372,"name":"Acosta Group","domain":"acosta.group","url":"https://alion.io/company/acosta-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":65,"open_postings":910,"ghost_share":0.581,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maryland Heights, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-22T17:37:06Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T09:24:23Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"The IT Support Specialist plays a pivotal role in powering the day-to-day technology experience of our associates by ensuring employees have the hardware, software, and technical support needed to be productive from day one. Serving as the face of IT onsite in Maryland Heights, this role owns the deployment, configuration, inventory management, and lifecycle support of enterprise technology assets while providing hands-on technical assistance across hardware, software, and network environments.\nWorking closely with associates, IT teams, and business leaders, the IT Support Specialist helps maintain a reliable, secure, and efficient technology environment that supports business operations. This highly visible, customer-focused role requires five days onsite and is ideal for someone who enjoys solving problems, supporting end users, managing technology assets, and driving exceptional service experiences across the organization.\nNote: This is a full-time (overtime eligible), onsite position based in St. Louis, MO, requiring attendance five days a week. Occasional travel between two local office locations is expected.\n Provide hands-on technical support for hardware, software, and network-related issues\nTroubleshoot and resolve incidents efficiently, escalating complex issues when necessary\nCommunicate clearly with non-technical users to diagnose problems and deliver effective solutions\nCollaborate with IT teams including network, systems, and cybersecurity professionals to ensure seamless operations\nManage support tickets using ITSM tools, prioritizing tasks and ensuring timely resolution\nMaintain accurate documentation and generate reports on support performance and service delivery\nAssist in adhering to IT support policies and procedures. Ensure compliance with these policies and update them as necessary to reflect changes in technology and business needs\nRecommend and implement process improvements to enhance support efficiency and user satisfaction\nEnsure compliance with IT policies, updating procedures to reflect evolving technologies and business needs\nUphold security best practices and support adherence to organizational standards\nAssist in planning and executing IT support-related projects and initiatives\nMaintain and update IT asset inventory, including hardware and software records\nParticipate in continuous improvement efforts within IT service management (ITSM)\nPerform other duties as assigned to support IT operations\n High School Diploma or GED is required \nAssociates or Bachelors Degree in Computer Science or related discipline is preferred\nIndustry Certifications are a plus (i.e. CompTIA A+, Microsoft Certified, ITIL)\nKnowledge, Skills, and Abilities\nMinimum of 2 years in technical support or related IT position\nProficiency in IT Asset Management and ITSM platforms (e.g., ServiceNow, Jira)\nStrong knowledge of computer systems, networks, and troubleshooting methodologies\nExcellent verbal and written communication skills, including technical documentation\nExcellent time management skills and strong ability to prioritize\nStrong time management and prioritization abilities\nEffective problem-solving and critical-thinking skills; able to work independently and collaboratively\nPhysical Requirements:\nSit for extended periods (typically 6+ hours per day)\n\nUse a computer, including keyboard and mouse, for prolonged periods\n\nLift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds)\n\nReach, bend, or stoop occasionally to access files or office materials\n\nMaintain focus and attention for long periods of desk-based work\n\nFollow clear directions\n\nPerform repetitive motions (e.g., typing, clicking) consistently throughout the day","description_format":"text","description_chars":3723,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Development","Event Marketing","Market Research","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-22T18:32:18Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":1,"age_days":7,"expected_fill_days":31,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/acosta-group-technical-support-specialist-full-time","json_url":"https://alion.io/job/acosta-group-technical-support-specialist-full-time.json","meta":{"generated_at":"2026-10-30T12:38:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18121,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2035372},"rest":"https://alion.io/mcp/rest/get_company?id=2035372"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facosta-group-technical-support-specialist-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facosta-group-technical-support-specialist-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facosta-group-technical-support-specialist-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acosta-group-technical-support-specialist-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facosta-group-technical-support-specialist-full-time"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3104388}},{"tool":"search_jobs","arguments":{"company":"acosta.group","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3104388},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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