{"id":2580870,"url":"https://alion.io/job/acquire-customer-contact-officer","title":"Customer Contact Officer","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":13,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T16:46:17Z","board_verified":false,"closed_at":"2026-10-21T16:46:17Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nAt Acquire Intelligence, our mission is to help business work smarter.\nWe bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.\nOur purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.\nIf you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nAdvance Your Career - Join us today and be part of a team where your work makes an impact!\nA SNAPSHOT OF YOUR ROLE\nLocation: Ortigas\nShift: Mid-shift, possible weekdays off\nAs a Customer Contact Officer, you'll support customers of a leading UK ticketing and events provider, delivering exceptional service across multiple channels. You'll assist with bookings, enquiries, and event-related concerns, ensuring every customer has a seamless and enjoyable experience.\nYOUR DAILY RESPONSIBILITIES\nRespond to customer enquiries and booking requests across phone, email, chat, and social channels\nProcess ticket orders, cancellations, and refunds for events\nAssist customers with event-related concerns and provide accurate information\nResolve customer issues at first point of contact where possible\nMaintain accurate records and follow service processes\nDeliver a high standard of customer experience across all interactions\nA BIT ABOUT YOU\nConfident using multiple systems and working across omni-channel support\nStrong communication skills with professionalism across all interactions\nAdaptable in a fast-paced and changing environment\nStrong problem-solving skills with the ability to implement solutions\nGood time management and ability to handle competing priorities\nHigh attention to detail with a sense of urgency\nWHAT WE VALUE\nWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:\nCurious and Clever: Smart questions spark smart solutions.\nEntrepreneurial Energy: Think like an owner. Solve like a founder.\nFast with Intent: We move fast and deliver real results.\nLaugh and Learn: We don’t take ourselves too seriously, just our results.\nWhat are you waiting for? 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