{"id":2580868,"url":"https://alion.io/job/acquire-customer-support-executive","title":"Customer Support Executive","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Asana","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T16:07:23Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nCUSTOMER SUPPORT EXECUTIVE\nTechno Plaza 2, Eastwood\nNight Shift | Onsite | Full-time\nLove keeping customers happy and the details spot on? Join us as a Customer Support Executive and be the friendly, reliable voice behind live events and ticketing.\nABOUT ACQUIRE INTELLIGENCE\nAt Acquire Intelligence, our mission is to help business work smarter.\nWe bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nA SNAPSHOT OF YOUR ROLE\nAs a Customer Support Executive, you will support the day-to-day operations of a live events and entertainment business across customer service, ticketing, and event administration. You will be one of the key voices customers hear from, making sure every interaction is handled promptly, professionally, and with a human touch.\nYou will also keep the information and processes behind each event accurate, organized, and up to date. This is a fast-paced operational role for someone who takes ownership, spots problems before they grow, and cares about creating a brilliant customer experience.\nWHAT YOU'LL DO\nCustomer Support and Customer Experience\nManage inbound customer enquiries via Intercom, responding promptly and professionally in line with the brand tone\nResolve queries efficiently and take ownership of issues through to resolution\nMonitor and respond to Trustpilot reviews, escalating recurring feedback and trends where needed\nHandle cancellation, reschedule, and event change communications clearly and sensitively\nSupport customers with ticketing, venue, event, and booking-related queries\nProvide overflow support during busy periods, launches, and high event volumes\nImprove customer guidance, FAQs, saved responses, and support processes based on recurring enquiries\nMonitor customer sentiment and share regular reporting and insights with management\nTicketing and Event Administration\nManage event uploads, edits, and ticket tier configurations for upcoming events\nProcess event amendments accurately, including cancellations, transfers, reschedules, and show changes\nKeep all customer-facing ticketing and event information correct and up to date\nCoordinate customer notifications for event changes and ticketing updates\nSchedule and send Fatsoma notifications and announcements to support ticket sales campaigns\nSupport the setup and administration of new events\nKeep customer communications, event administration, and venue coordination well organized\nCross-Team and Operational Support\nWork closely with the Events, Operations, Bookings, and Marketing teams so customers receive clear, consistent, and timely information\nAct as the link between customers and internal teams, escalating issues and following them through to resolution\nSupport customer communications around live events, including last-minute changes, delays, venue changes, or cancellations\nFlag operational issues and recurring customer problems that could affect the wider customer experience\nContribute ideas to improve systems, processes, and ways of working as the business scales internationally\nA BIT ABOUT YOU\nMust-Haves\nHighly organized and detail-oriented, with pride in getting things right\nExcellent written and verbal communication skills\nStrong customer service instincts and a genuine enjoyment of helping people\nConfident managing multiple priorities and deadlines at the same time\nProactive, resourceful, and calm under pressure\nTakes ownership without waiting to be told what to do\nComfortable working independently and learning new systems and platforms quickly\nAble to communicate clearly with different teams and stakeholders\nGood-to-Haves\nExperience in customer service, events, hospitality, ticketing, travel, or live entertainment\nExperience with platforms such as Intercom, Fatsoma, Trustpilot, Slack, or Asana\nCommercial awareness and an understanding that great customer experience drives business growth\nWHAT SUCCESS LOOKS LIKE\nCustomers receive fast, helpful, and genuinely human responses\nIssues are resolved efficiently, with minimal unnecessary escalation\nEvent and ticketing information is accurate, clear, and always up to date\nRecurring customer issues are identified and turned into meaningful improvements\nInternal teams trust you to own customer and ticketing tasks from start to finish\nYou stay calm, organized, and solutions-focused when volumes are high or plans change at short notice\nCustomer satisfaction and sentiment keep improving as the business grows\nWHY JOIN THE A-TEAM?\nCome for a career, stay for the fun!\nHere's what's waiting for you:\nHMO coverage for you and your family\nEpic Yearly Kick-Off Parties with major giveaways\nRecognition through our Value Awards: we celebrate your wins\nReal career growth with opportunities for internal promotions\nMeaningful work with talented and supportive teams\nYour future matters:\n900+ internal promotions every year\nAccess to 2,700+ leadership training courses\nExtra rewards along the way:\n14th Month Pay after 5 years of continuous service\nEmployee Referral Program: earn up to ₱42,000 per successful hire\nEnjoy work-life balance:\n24 Paid Time-Off Credits annually, with leave credits convertible to cash\nPaid Birthday Leave: celebrate your day your way\nWHAT WE VALUE\nWe're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:\nCurious and Clever: Smart questions spark smart solutions.\nEntrepreneurial Energy: Think like an owner. Solve like a founder.\nFast with Intent: We move fast and deliver real results.\nLaugh and Learn: We don't take ourselves too seriously, just our results.\nWhat are you waiting for? 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