{"id":2580919,"url":"https://alion.io/job/acquire-dispatch-coordinator","title":"Dispatch Coordinator","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":14500,"period":"year","method":"role_seniority_country_cell","sample_n":14},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-15T11:52:04Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nDispatch Coordinator\nProgram: Transportation & Logistics (Prima Express)\nSite: Ortigas, Pasig City, Philippines\nReporting to: Team Leader\nA SNAPSHOT OF YOUR ROLE\nAs a Dispatch Coordinator, you are the operational backbone of our transportation and logistics program. You manage customer inquiries and logistics operations-from order tracking and appointment scheduling to carrier assignment and delivery execution-while maintaining service excellence and accuracy standards that keep our customers and drivers satisfied.\nYour role demands strong organizational skills, excellent communication, problem-solving agility, and the ability to multi-task under pressure. You coordinate with drivers, brokers, and customers in real-time, solve operational challenges quickly, and ensure all information is accurate and secure. You are accountable for compliance with information security and data privacy policies.\nKey Responsibilities\nDispatch Operations & Route Management\nAssign drivers to routes and dispatch loads using transportation software systems\nDirect and coordinate pick-up and delivery of freight; monitor driver locations using satellite and GPS tracking\nEnter dispatch information, load details, and scheduling data into trucking software; ensure data accuracy and completeness\nMonitor driver schedules, track utilization levels, and manage adjustments for unplanned paid time off\nWork until driver issues are resolved or a proper hand-off to the next shift is completed Customer & Broker Account Management\nHandle customer and broker inquiries related to order tracking, appointment scheduling, and returns\nTransmit dispatch and shipment information to brokers and customers; provide timely status updates\nManage carrier searches and booking; coordinate freight transportation options to meet customer requirements\nTrack orders and freight throughout the delivery cycle; ensure visibility and accountability Problem-Solving & Risk Management\nMonitor deliveries and pickups for service failures; proactively alert driver managers of loads in jeopardy\nFind and execute solutions for operational changes, problems, or exceptions; issue corrective actions and escalations\nProblem-solve with assigned drivers; address issues affecting performance, safety, or compliance\nIdentify and coordinate truck repair and road service needs; minimize operational disruption Compliance, Security & Information Management\nEnforce understanding and compliance with all company policies, procedures, and code of conduct standards\nProtect employment, personal, and sensitive information in accordance with information security and data privacy policies\nSecure workstation with password-protected screensaver; log off when post is unattended\nMaintain confidentiality; do not disclose passwords or sensitive information to others\nContribute to a high-performance culture of trust and teamwork that values all employee contributions A BIT ABOUT YOU Experience & Background\nMinimum 1 year of back-office administrative or logistics processing experience\nExperience in dispatch, transportation, logistics coordination, or customer service operations preferred\nProficiency with transportation software, dispatch systems, or logistics management platforms\nAbility to work shifting schedules and adapt to operational demands Communication & Customer Service Skills (Critical)\nExcellent verbal and written communication skills; clear and professional in all interactions\nStrong customer service orientation; committed to responsiveness and customer satisfaction\nAbility to communicate complex operational information clearly to drivers, customers, and brokers\nProfessional phone and email communication; courteous and solution-focused approach to problem-solving Core Competencies & Attributes\nExcellent organizational and time management skills; able to manage multiple tasks and priorities simultaneously\nStrong multi-tasking capability; comfortable working in a fast-paced, dynamic environment\nProblem-solver; able to identify issues, evaluate options, and implement solutions with minimal supervision\nDetail-oriented and accuracy-focused; committed to data quality and completeness\nQuick learner; able to master new systems, software, and workflows rapidly\nAccountable and reliable; takes ownership of tasks and follows through to completion\nTeam player; collaborates effectively with drivers, colleagues, and leadership to support operational goals WHAT SUCCESS LOOKS LIKE\nHigh customer satisfaction and positive feedback on responsiveness and service quality\nConsistent achievement of dispatch and operational KPIs (on-time delivery, order accuracy, response time)\nAccurate and complete data entry and tracking; zero compliance or security incidents\nProactive identification and resolution of operational issues before they impact customers WHAT WE VALUE We are proud of our diverse global team, united by four core values:\nCurious and Clever - Smart questions lead to better solutions\nEntrepreneurial Energy - Take ownership and think like a business leader\nFast with Intent - Move quickly while delivering meaningful results\nLaugh and Learn - Grow together and keep things human\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":5450,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T01:54:01Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.339,"p_room":0.36,"age_days":31,"expected_fill_days":17,"reasons":["conf:3","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/acquire-dispatch-coordinator","json_url":"https://alion.io/job/acquire-dispatch-coordinator.json","meta":{"generated_at":"2026-10-15T12:57:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19909,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-dispatch-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-dispatch-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-dispatch-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-dispatch-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-dispatch-coordinator"}]}