{"id":2580866,"url":"https://alion.io/job/acquire-guest-services-agent","title":"Guest Services Agent","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":11500,"period":"year","method":null,"sample_n":3501},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T11:52:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nAt Acquire Intelligence, our mission is to help business work smarter.\nWe bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.\nOur purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.\nIf you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nAdvance Your Career - Join us today and be part of a team where your work makes an impact!\nWHY JOIN THE A-TEAM? Come for a career, stay for the fun!\nHere's what's waiting for you:\nEpic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)\nRecognition through our Value Awards - we celebrate your wins\nReal career growth with internal promotions\nMeaningful work with talented and supportive teams\nYour future matters:\n900 internal promotions every year\n2,700+ leadership training courses\nExtra rewards along the way:\n14th Month Pay for employees who complete 5 years with us\nGenerous referral incentives of up to ₱42,000 depending on the role\nA SNAPSHOT OF YOUR ROLE\nAs a Guest Services Agent, you will be the heart of the guest experience, delivering exceptional service from the first inquiry through to post-departure. You will handle reservations, resolve issues, and anticipate guest needs across multiple channels including phone, email, social media, and web chat, ensuring every interaction reflects a high standard of professionalism and care. This is a dynamic, fast-paced role suited to someone who thrives in a customer-focused environment and takes pride in building genuine connections. You will collaborate closely with on-ground teams and central operations across multiple time zones, playing a key part in creating seamless, memorable stays for every guest.\nYOUR DAILY RESPONSIBILITIES\nAct as the primary point of contact for guests across all communication channels, from reservation confirmation through to post-departure\nAnticipate guest needs through active listening and thoughtful questioning, recommending suitable accommodation options and rates\nCreate, update, and maintain accurate reservations using correct codes, rates, and guest information to ensure a flawless check-in and check-out experience\nProcess payment transactions and manage booking inquiries from multiple sources including phone, email, web chat, social media, and ticketing platforms\nCoordinate with on-ground staff ahead of guest arrivals to confirm all preparations are complete and guest requirements are met\nOwn guest issues and complaints, resolving them promptly and effectively while escalating financial concerns to management as needed\nMaintain accurate records of all guest interactions, requests, and resolutions to support continuity and service quality\nCollaborate with internal teams across departments and time zones to ensure consistent, high-quality service delivery\nAssist with the coordination of day-to-day reservations operations, completing daily duties to a high standard and within established timeframes\nAdapt to a 24/7 rostering structure and support other areas of the business during quieter periods as required\nA BIT ABOUT YOU\nDemonstrated experience in a high-volume, fast-paced customer service or hospitality role\nExcellent written and verbal communication skills with a natural ability to build rapport and foster brand loyalty\nStrong problem-solving skills with the ability to remain calm, prioritise effectively, and meet deadlines under pressure\nHigh attention to detail and accuracy, particularly when managing reservations, records, and payment transactions\nProficiency with property management systems and hospitality platforms such as RMS, HomeHero, or similar tools\nFamiliarity with OTA distribution channels and rate strategy fundamentals\nCollaborative by nature, with the ability to work effectively across diverse teams and time zones\nFlexible and adaptable, comfortable working across a 7-day rostering schedule including evenings and weekends\nAn ambitious growth mindset with a commitment to continuous improvement and delivering exceptional guest outcomes\nStrong interpersonal skills and a professional approach that reflects the values of both Acquire Intelligence and the client account\nWHAT WE VALUE\nWe're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:\nCurious and Clever: Smart questions spark smart solutions.\nEntrepreneurial Energy: Think like an owner. Solve like a founder.\nFast with Intent: We move fast and deliver real results.\nLaugh and Learn: We don't take ourselves too seriously, just our results.\nWhat are you waiting for? 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