{"id":2580858,"url":"https://alion.io/job/acquire-incomplete-planner","title":"Incomplete Planner","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":31000,"period":"year","method":"role_country_seniority_unknown","sample_n":48},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-15T16:07:23Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nInternal Job Description\nAt Acquire Intelligence, our mission is to help business work smarter.\nWe bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.\nOur purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.\nIf you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nAdvance Your Career - Join us today and be part of a team where your work makes an impact!\nWHY JOIN THE A-TEAM? Come for a career, stay for the fun!\nHere’s what’s waiting for you:\nHMO coverage for you and your family\n\nEpic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)\n\nRecognition through our Value Awards - we celebrate your wins\n\nReal career growth with internal promotions\n\nMeaningful work with talented and supportive teams\n\nYour future matters:\n900 internal promotions every year\n\n2,700+ leadership training courses\n\nExtra rewards along the way:\n14th Month Pay for employees who complete 5 years with us\n\nGenerous referral incentives of up to ₱42,000 depending on the role\n\nEnjoy work-life balance:\n12 Vacation Leaves*\n\n12 Sick Leaves*\n\n1 Birthday Leave*\n\nINCOMPLETE PLANNER (VOICE)\nNot every job gets finished on the first visit, and what happens next is what separates a good service business from a great one. This role picks up exactly there: chasing the right materials, keeping suppliers honest on lead times, and getting the job rebooked and back on track, all while keeping the customer confident that it is being handled. If you like following something through until it is properly closed out, this is a satisfying role to be in. You will be working on behalf of a long standing Australian client in the glass repair and replacement industry, supporting their Incomplete Planning function. At Acquire Intelligence, we invest in our people and build careers, not just fill roles. Your work will directly protect the client's time to service promise on every job that needs a second visit.\nRole Snapshot\nThe Incomplete Planner is responsible for delivering on the time to service promise for jobs not completed on the first visit, ordering the correct glass and materials, coordinating outside services, and working with suppliers to confirm accurate lead times so jobs can be rebooked efficiently. The role also keeps customers updated on job status and pricing, and confirms deposits or approvals before work proceeds. Coverage is a confirmed day shift of 8:00am-5:00pm AEST (Sydney/Melbourne time, adjusting automatically with Australian daylight saving).\nKey Responsibilities\nMaterial & Resource Management\nTrack and coordinate the ordering, delivery, and storage of glass and materials.\nWork with suppliers to avoid delays in material procurement.\nRespond promptly to quality issues and take corrective action. Customer Service\nDeliver a professional, caring, and friendly experience by phone and in writing.\nKeep customers informed of schedule changes, delays, or conflicts.\nEnsure jobs are executed in line with customer expectations. Productivity & Supplier Relationship Management\nEnsure accuracy of orders, including products, quantities, and specifications, so lead times can be confirmed for rebooking.\nCommunicate proactively with planners and glazing supervisors on orders, delays, and issues to keep project timelines on track.\nParticipate in supplier service review meetings covering performance, lead times, and pricing.\nQualifications & Experience Essential\nExcellent attention to detail, identifying missing information and outstanding actions.\nPersistence, following jobs through to completion.\nStrong organisation skills, managing a large volume of incomplete work at once.\nSound time management, prioritising ageing and high risk jobs.\nComfortable following up with branches, suppliers, and customers by phone as well as in writing.\nProcess discipline, following established procedures consistently.\nConfident navigating multiple systems.\nClear communication skills, maintaining accurate notes and comprehension both internally and externally.\nStrong problem solving, escalating or resolving issues appropriately.\nA sense of accountability and ownership of outcomes.\nDesirable\nExperience with job management software such as SimPro.\nPrevious experience in project coordination, ideally within the glazing industry.\nWhat we value:\nWe are proud of our diverse global team, all working in a collaborative environment and guided by these shared values:\nCurious and Clever: Smart questions spark smart solutions.\nEntrepreneurial Energy: Think like an owner. Solve like a founder.\nFast with Intent: We move fast and deliver real results.\nLaugh and Learn: We don’t take ourselves too seriously, just our results\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":5131,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T01:54:01Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.272,"p_room":0.28,"age_days":59,"expected_fill_days":21,"reasons":["conf:3","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/acquire-incomplete-planner","json_url":"https://alion.io/job/acquire-incomplete-planner.json","meta":{"generated_at":"2026-10-16T00:10:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":281,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-incomplete-planner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-incomplete-planner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-incomplete-planner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-incomplete-planner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-incomplete-planner"}]}