{"id":3399545,"url":"https://alion.io/job/acquire-intelligence-australian-mortgage-loan-processor","title":"Australian Mortgage Loan Processor","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T13:51:28Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T06:38:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nAt Acquire Intelligence, our mission is to help business work smarter.\nWe bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.\nOur purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.\nIf you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nAdvance Your Career - Join us today and be part of a team where your work makes an impact!\nWHY JOIN THE A-TEAM? Come for a career, stay for the fun!\nHere’s what’s waiting for you:\nHMO coverage for you and your family\n Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)\nRecognition through our Value Awards - we celebrate your wins\nReal career growth with internal promotions\nMeaningful work with talented and supportive teams\nYour future matters:\n900 internal promotions every year\n2,700+ leadership training courses\nExtra rewards along the way:\n14th Month Pay for employees who complete 5 years with us\nGenerous referral incentives of up to ₱42,000 depending on the role\nEnjoy work-life balance:\n12 Vacation Leaves*\n12 Sick Leaves*\n1 Birthday Leave*\nA SNAPSHOT OF YOUR ROLE\nAustralian Mortgage Loan Processor\nLocation: Eastwood, Quezon City, office based\nEmployment type: Full time, permanent\nPosition Summary\nThe Australian Mortgage Loan Processor is responsible for managing Australian residential mortgage applications from initial document collection and preparation through to settlement. The role involves direct communication with borrowers throughout the loan journey, reviewing supporting documents, preparing accurate loan applications, coordinating lender requirements and keeping clients informed of their application’s progress. The successful candidate must have strong knowledge of Australian mortgage processes, lender requirements, industry terminology and regulatory obligations, together with excellent customer service and telephone skills.\nKey Responsibilities\nLoan Application Processing\nManage Australian mortgage applications from initial processing through to settlement.\nPrepare accurate and complete loan applications for submission to lenders.\nReview application information and confirm all required details have been provided.\nSubmit applications through ApplyOnline and other relevant lender platforms.\nTrack applications against key milestones, lender requirements and settlement deadlines.\nFollow up proactively to ensure applications continue progressing.\nEscalate delays, risks and outstanding matters promptly.\nManage multiple active loan files while maintaining accuracy and service standards.\nClient Liaison\nLiaise directly with clients throughout the loan journey.\nExplain documentation and lender requirements clearly and professionally.\nRequest and follow up on outstanding information and supporting documents.\nProvide clients with regular and accurate application updates.\nClarify incomplete or inconsistent information with clients.\nRespond promptly to client questions and concerns.\nMaintain a confident, professional and empathetic communication style over the telephone, email and Zoom.\nConduct recorded video identification or security calls when required.\nDocument Collection and Review\nCollect identification, income, employment, financial, property and supporting documents.\nReview documents for completeness, accuracy, currency and consistency.\nConfirm that documents align with the information provided in the loan application.\nIdentify missing, incomplete or inconsistent information requiring further clarification.\nFollow required document collection, verification and due diligence checklists.\nMaintain organised and complete client files.\nEscalate potential credit, compliance, fraud or documentation concerns.\nLender and Stakeholder Coordination\nLiaise with lenders regarding application status, outstanding conditions and additional requirements.\nCommunicate with brokers, valuers, solicitors, conveyancers and other stakeholders.\nAssist with valuations, conditional approvals, formal approvals and loan documentation.\nCoordinate outstanding lender conditions and supporting documents.\nMonitor preparation, signing and return of loan documents.\nAssist with settlement preparation.\nRecord settlement outcomes and post-settlement actions.\nCRM, Pipeline and Compliance\nMaintain accurate records in SalesTrekker or the relevant CRM.\nRecord client communication, lender updates, documents, milestones and next actions.\nKeep application statuses and follow-up dates current.\nManage the loan pipeline proactively.\nProvide accurate pipeline updates and escalate stalled applications.\nProtect confidential information.\nComply with Australian privacy, credit and responsible lending requirements.\nFollow internal policies and standards.\nRole Requirements\nMinimum two years of direct Australian mortgage industry experience.\nExperience processing Australian mortgage applications end-to-end.\nStrong knowledge of Australian lender processes and documentation requirements.\nExperience preparing and submitting Australian loan applications.\nExperience liaising directly with Australian mortgage clients.\nKnowledge of approval, documentation and settlement processes.\nExcellent spoken and written English.\nAustralian mortgage experience is mandatory.\nTechnical Skills\nExperience using mortgage CRM systems, preferably SalesTrekker.\nExperience using ApplyOnline.\nExperience using Australian lender portals and mortgage platforms.\nProficiency in Microsoft Office.\nConfidence using Zoom and online communication platforms.\nQualifications\nCertificate IV in Finance and Mortgage Broking preferred but not mandatory.\nOther relevant Australian mortgage qualifications highly regarded.\nPreferred Experience\nExperience working for an Australian mortgage brokerage, lender, fintech or mortgage processing team.\nExperience processing residential mortgage applications across multiple Australian lenders.\nExposure to secured lending, commercial lending or property backed finance.\nWhat We Offer\nCompetitive performance based bonus plan.\nClear career progression.\nStable daytime hours aligned with Australian Eastern Time.\nStructured training and coaching.\nCompany PC and dual monitors provided.\nLogistics\nWorking hours: 6:00 am to 3:00 pm PHT, Monday to Friday, aligned with AEST.\nWork location: Eastwood, Quezon City office.\nWork arrangement: Fully office based.\nEquipment: Company PC and dual monitors provided on site.\nApplication Screening Requirement\nApplicants must clearly outline their Australian mortgage processing experience, including lenders, systems and stages managed.\nCandidates without relevant Australian mortgage industry experience will not be considered.\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":7074,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Performance based bonus"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mortgage Lending & Brokers","Business Process Outsourcing (BPO)","Call Center Services","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-28T13:51:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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