{"id":3441414,"url":"https://alion.io/job/acquire-intelligence-collections-officer","title":"Collections Officer","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":87},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T06:03:12Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-29T18:57:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nJob Description:\nThe collections Officer is responsible for managing overdue accounts while maintaining a customer-focused and solutions-driven approach. This role requires balancing firm negotiation with empathy, ensuring customers are supported in meeting their obligations while protecting the company from financial risk. Collections Officers operate in a fast-paced, technology- enabled environment, using multiple communication channels (phone, email, chat and other digital platforms) to connect with customers.\nA key part of being a Collections Officer is identifying vulnerable customers and recognising hardship triggers early using discretion, empathy, and sound judgement to escalate such cases properly and ensure that customers received the right support.\nA Collections Officer plays a key role in compliance and data protection.\nPrincipal Duties:\nDeliver a professional and customer-focused collections experience across multiple channels.\nNegotiate and agree on sustainable repayment arrangements that balance customer circumstances with business objectives.\nIdentify vulnerable customers or hardship triggers and escalate cases in line with company policies and regulatory requirements.\nUse collections systems effectively to manage workflows and document all interactions.\nCollaborate with cross-functional teams (Customer Service, Admin, Fraud, Lending) to resolve account issues promptly.\nEnsure compliance with industry regulations, company policies, and data privacy standards.\nContribute feedback and insights to improve collections strategies, customer journeys, and process efficiency.\nAdapt to evolving technology and tools, including AI-driven collections support, reporting dashboard, and digital payment platforms.\nundefinedJob Qualifications: Excellent English language communication skills (written and verbal), with strong professional etiquette.Demonstrated negotiation, conflict resolution and problem-solving skills.Strong accountability for achieving results and meeting collections KPI’s.Ability to manage multiple cases simultaneously with high attentions to detail.Awareness of hardship indicators and ability to exercise empathy and discretion when managing vulnerable customers.Ability to work independently and collaboratively within a fast-paced environment.Flexible, adaptable, and open to continuous learning and process improvement.Previous experience in Collections or financial services is required. \nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":2732,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-29T06:03:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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