{"id":3865895,"url":"https://alion.io/job/acquire-intelligence-customer-care-representative","title":"Customer Care Representative","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-06T12:04:17Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T07:29:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nWe’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nCustomer Care Representative\nOrtigas, Pasig City | Night Shift | Onsite | Full Time\nHelp deliver a smooth and reliable customer experience by coordinating appointments, responding to inquiries, updating service records, and ensuring customer requests are handled accurately and on time. You'll manage customer-facing and administrative workflows across multiple systems, working closely with internal teams to resolve concerns and keep service activities moving.\nABOUT ACQUIRE INTELLIGENCE\nAt Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nA SNAPSHOT OF YOUR ROLE\nThis is a customer care role combining customer communication, appointment coordination, and administrative support.\nYou'll assist customers with scheduling requests, service updates, documentation requirements, and follow-up inquiries. A typical case may involve reviewing a customer request, coordinating an appointment, confirming information with internal teams, updating customer records, and ensuring the request is completed within the required turnaround time.\nSuccess in this role means delivering timely, accurate, and professional customer support while taking ownership of every assigned case.\nWHAT YOU'LL DO\nCustomer Care & Communication\nRespond to customer inquiries through phone, email, and other assigned communication channels.\nProvide clear, accurate, and professional assistance regarding appointments, service requests, and status updates.\nProactively communicate with customers regarding pending requirements, updates, and next steps.\nCoordinate with internal teams to resolve customer concerns and ensure timely follow-through.\nMaintain a positive customer experience through effective communication, responsiveness, and ownership.\nAppointment Scheduling & Coordination\nSchedule, confirm, and update customer appointments using designated scheduling platforms.\nVerify customer information, appointment details, and applicable service requirements.\nCoordinate with relevant teams to address scheduling concerns, changes, and special arrangements.\nFollow up on pending appointments and outstanding customer requirements.\nCase Management & Administrative Support\nCreate, update, and maintain accurate customer records, case details, and service statuses.\nProcess customer requests and documentation using established procedures and communication templates.\nReview and correct incomplete or inaccurate information by coordinating with the appropriate stakeholders.\nMonitor pending cases, follow up on unresolved requests, and escalate issues when necessary.\nEnsure all customer interactions, updates, and completed activities are properly documented.\nService Delivery, Quality & Productivity\nManage high-volume customer requests while maintaining accuracy, responsiveness, and professionalism.\nPrioritize cases based on urgency, service requirements, and established turnaround times.\nMeet assigned service-level, quality, productivity, and schedule adherence expectations.\nFollow standard operating procedures, data privacy requirements, and escalation guidelines.\nIdentify recurring issues and contribute to improvements that simplify workflows and enhance customer experience.\nA BIT ABOUT YOU\nMust-Haves\nAt least 1-2 years of relevant experience in customer service, contact center operations, customer support, appointment scheduling, or administrative coordination.\nStrong written and verbal English communication skills, with the ability to handle customer inquiries professionally.\nExperience handling customer requests through phone, email, CRM, or other customer management systems.\nStrong attention to detail and ability to maintain accurate customer records and documentation.\nComfortable managing multiple cases, following up on pending requests, and meeting established turnaround times.\nConfident navigating multiple systems and using standard office productivity applications.\nComfortable working fully onsite in Ortigas on a night shift.\nDependable and disciplined, with a strong track record of attendance, punctuality, and consistently showing up.\nMature and accountable-you take ownership of customer concerns, follow through on commitments, and can be trusted to manage responsibilities with minimal supervision.\nA go-getter who wants to learn, take on greater responsibility, and build toward the next step in your career.\nAble to remain professional, patient, and solution-oriented in a high-volume environment, even when priorities shift or customer concerns become challenging.\nGood-to-Haves\nExperience in appointment scheduling, logistics coordination, service operations, or post-sales customer support.\nExposure to Salesforce or other CRM and case management platforms.\nExperience handling customer follow-ups, service requests, or time-sensitive transactions.\nFamiliarity with service-level agreements, quality standards, and customer satisfaction metrics.\nWHY JOIN THE A-TEAM?\nCome for a career, stay for the fun!\nHere’s what’s waiting for you:\nHMO coverage for you and your family\nEpic Yearly Kick-Off Parties with major giveaways\nRecognition through our Value Awards - we celebrate your wins\nReal career growth with opportunities for internal promotions\nMeaningful work with talented and supportive teams\nYour future matters:\n900+ internal promotions every year\nAccess to 2,700+ leadership training courses\nExtra rewards along the way:\n14th Month Pay after 5 years of continuous service\nEmployee Referral Program - earn up to ₱42,000 per successful hire\nEnjoy work-life balance:\n24 Paid Time-Off Credits annually, with leave credits convertible to cash\nPaid Birthday Leave - celebrate your day your way\nWHAT WE VALUE\nWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:\nCurious and Clever: Smart questions spark smart solutions\nEntrepreneurial Energy: Think like an owner. Solve like a founder\nFast with Intent: We move fast and deliver real results\nLaugh and Learn: We don’t take ourselves too seriously, just our results\nWhat are you waiting for? Come for a career, stay for the fun!\nJoin the A-Team and experience the A-Life!\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":7043,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-11-06T12:04:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:12","velocity","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/acquire-intelligence-customer-care-representative","json_url":"https://alion.io/job/acquire-intelligence-customer-care-representative.json","meta":{"generated_at":"2026-11-07T09:26:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7355,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-intelligence-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-intelligence-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-intelligence-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-intelligence-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-intelligence-customer-care-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3865895}},{"tool":"search_jobs","arguments":{"company":"acquire.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3865895},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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