{"id":3798247,"url":"https://alion.io/job/acquire-intelligence-customer-experience-representative","title":"Customer Experience Representative","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Salesforce","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-05T10:22:34Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T17:12:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nAt Acquire Intelligence, our mission is to help business work smarter.\nWe bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.\nOur purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.\nIf you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nAdvance Your Career - Join us today and be part of a team where your work makes an impact!\nWHY JOIN THE A-TEAM? Come for a career, stay for the fun!\nHere's what's waiting for you:\nHMO coverage for you and your family\nEpic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)\nRecognition through our Value Awards - we celebrate your wins\nReal career growth with internal promotions\nMeaningful work with talented and supportive teams\nYour future matters:\n900 internal promotions every year\n2,700+ leadership training courses\nExtra rewards along the way:\n14th Month Pay for employees who complete 5 years with us\nGenerous referral incentives of up to ₱42,000 depending on the role\nEnjoy work-life balance:\n12 Vacation Leaves\n12 Sick Leaves\n1 Birthday Leave\nA SNAPSHOT OF YOUR ROLE\nJoin Spectrum.Life as a Customer Experience Representative and become a vital part of the frontline team connecting members and clinicians to the support they need. In this role, you will be the welcoming, empathetic voice that guides individuals through their healthcare journey, managing inquiries across multiple channels and ensuring every interaction reflects the highest standard of care and professionalism. This is a meaningful opportunity for someone who thrives in a fast-paced, people-first environment and brings genuine compassion to every conversation. You will play a key role in onboarding members, supporting clinicians, and helping Spectrum.Life deliver seamless, human-centred healthcare experiences at scale.\nYOUR DAILY RESPONSIBILITIES\nManage inbound inquiries across all channels including phone, email, chat, WhatsApp, and SMS with professionalism and empathy\nBook, coordinate, and manage appointments for members and clinicians\nOnboard and educate members on how to navigate and use the Spectrum.Life platform\nTroubleshoot technical issues including video, audio, and login access to ensure members can connect without friction\nMatch members with appropriate clinicians based on their needs\nProcess information sharing requests and maintain accurate, up-to-date member records\nLog, manage, and escalate complaints in accordance with privacy and clinical escalation protocols\nIdentify and escalate clinical concerns promptly and appropriately to ensure member safety\nCollaborate cross-functionally with clinical, product, and operations teams to continuously improve the end-to-end client experience\nAdapt to rotating shift schedules as the team transitions toward a 24/7 global service model\nA BIT ABOUT YOU\nExcellent verbal and written English communication skills with a strong sense of tone, clarity, and professionalism across all channels\nProficient in CRM platforms, particularly Salesforce, and ticketing systems such as HelpScout\nComfortable working with digital communication tools including Microsoft Teams and video conferencing platforms\nFamiliar with privacy and data protection principles, including Australian Privacy Principles and HIPAA where applicable\nPrevious experience in a telehealth, healthcare, mental health, or allied health setting\nExperienced in managing and resolving customer complaints with empathy, discretion, and adherence to escalation protocols\nAble to work rotating shifts and adapt to a 24/7 or global service environment\nEmotionally intelligent and resilient, with the ability to remain composed and solutions-focused in distressing or high-pressure situations\nEthical and client-centred, with a genuine commitment to the privacy, dignity, and emotional safety of vulnerable individuals\nExperience with quality assurance frameworks, VoC programs, or CSAT and NPS initiatives is an advantage\nWHAT WE VALUE\nWe're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:\nCurious and Clever: Smart questions spark smart solutions.\nEntrepreneurial Energy: Think like an owner. Solve like a founder.\nFast with Intent: We move fast and deliver real results.\n Laugh and Learn: We don't take ourselves too seriously, just our results.\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":4786,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-11-05T10:22:34Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/acquire-intelligence-customer-experience-representative","json_url":"https://alion.io/job/acquire-intelligence-customer-experience-representative.json","meta":{"generated_at":"2026-11-07T03:40:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8880,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-intelligence-customer-experience-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-intelligence-customer-experience-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-intelligence-customer-experience-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-intelligence-customer-experience-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-intelligence-customer-experience-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3798247}},{"tool":"search_jobs","arguments":{"company":"acquire.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3798247},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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