{"id":2851934,"url":"https://alion.io/job/acquire-intelligence-customer-solutions-consultant","title":"Customer Solutions Consultant","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":13,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-19T13:34:52Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T13:01:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nAt Acquire Intelligence, our mission is to help business work smarter.\nWe bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.\nOur purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.\nIf you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nAdvance Your Career - Join us today and be part of a team where your work makes an impact!\nWHY JOIN THE A-TEAM? Come for a career, stay for the fun!\nHere’s what’s waiting for you:\nHMO coverage for you and your family\n Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)\nRecognition through our Value Awards - we celebrate your wins\nReal career growth with internal promotions\nMeaningful work with talented and supportive teams\nYour future matters:\n900 internal promotions every year\n2,700+ leadership training courses\nExtra rewards along the way:\n14th Month Pay for employees who complete 5 years with us\nGenerous referral incentives of up to ₱42,000 depending on the role\nEnjoy work-life balance:\n12 Vacation Leaves*\n12 Sick Leaves*\n1 Birthday Leave*\nPosition Description:\nHave you ever enjoyed being the person who can turn their hand to anything? The quick pivot from one task to the next without missing a beat, the confidence to pick up something new after a short explanation, the satisfaction of never sitting idle because there's always something useful to do next. If you're someone who thrives on variety and takes the initiative to ask what's next, this role puts you right in the middle of it. You'll be joining Acquire Intelligence's growing offshore team, supporting a broad, multi-skilled back office function for one of our long standing Australian clients. At Acquire Intelligence, we invest in our people and build careers, not just fill roles. You'll be trained across the full breadth of the function from day one, so your skills, and your impact, keep growing.\nAcquire Intelligence™ exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organisations around the world. As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining client relationships. You are also responsible for complying with and enforcing procedures aligned with our information security policies. As a values-led organisation, we expect all our team members to exemplify our four values: Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.\nA snapshot of your role:\nThe Customer Solutions Consultant works across the full range of back-office functions, moving fluidly between job administration, quotes and pricing, product identification, and case review and scheduling support, depending on where the queue needs support most. Rather than specialising in a single task, every agent is cross-trained across the full function so work keeps flowing and no one is left idle when volume shifts between task types.\nThis is a day shift role, with rotating shifts across our Monday to Friday, 5:00am to 6:00pm Philippine Time coverage window.\nJob Administration and Bookings\nAction booking confirmations, referral emails, and new job entries accurately and promptly, using approved templates and CRM systems.\nCreate new jobs for walk in customers and fleet accounts, checking paperwork is complete and correct before entering new work.\nQuotes, Receipts, and Pricing\nPrepare accurate quotes and issue payment confirmations on request from CSC agents, Business Solutions, or insurance representatives.\nAction price change requests via the designated chat channel, confirming updates are reflected correctly in the job record.\nProduct Identification\nRespond to live product identification requests, using the job number, VIN, vehicle manufacturer, and product position to confirm the correct part.\nManage the manual identification queue for jobs that cannot be automatically matched, escalating to the dealer where required.\nCase Review, Audits, and Scheduling Support\nReview submitted job information against agreed criteria to confirm the right outcome, and complete regular call and case quality audits.\nSupport scheduling by following up open or incomplete jobs, rescheduling appointments, and making outbound calls to confirm or rebook where needed. Team and Continuous Improvement\nWork flexibly across the full range of tasks, moving between queues as workforce planning directs, and proactively picking up more work when your queue is clear.\nMaintain a high standard of accuracy, escalate unclear or unresolved cases rather than guessing, and help identify process improvements.\nA bit about you:\nQualifications and Experience\nExperience in a contact centre, back office, or transaction processing environment preferred.\nComfortable navigating multiple systems concurrently, including CRM, email, and chat based tools, while maintaining accuracy under time pressure.\nSound working knowledge of Microsoft Office, particularly Outlook and Excel.\nExperience working across varied tasks or juggling competing priorities in a previous role is highly regarded.\nAttributes\nGenuinely agile, comfortable moving between different task types within the same shift without losing accuracy or pace.\nProactive, happy to put your hand up for more work rather than waiting to be asked when your queue is clear.\nQuick to learn new processes and systems, and confident applying them without extensive hand holding.\nHigh level of accuracy and attention to detail across data entry, job records, and case decisions.\nReliable and adaptable, comfortable working rotating shifts across an extended offshore coverage window.\nClear communicator, comfortable interpreting ambiguous information and escalating appropriately rather than guessing.\nWhat we value:\nWe are proud of our diverse global team, all working in a collaborative environment and guided by these shared values:\nCurious and Clever: Smart questions spark smart solutions.\nEntrepreneurial Energy: Think like an owner. Solve like a founder.\nFast with Intent: We move fast and deliver real results.\nLaugh and Learn: We don’t take ourselves too seriously, just our results\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":6848,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-19T13:34:52Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":37,"reasons":["conf:13","stale_co","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/acquire-intelligence-customer-solutions-consultant","json_url":"https://alion.io/job/acquire-intelligence-customer-solutions-consultant.json","meta":{"generated_at":"2026-10-22T13:13:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-intelligence-customer-solutions-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-intelligence-customer-solutions-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-intelligence-customer-solutions-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-intelligence-customer-solutions-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-intelligence-customer-solutions-consultant"}]}