{"id":3451114,"url":"https://alion.io/job/acquire-intelligence-customer-success-manager","title":"Customer Success Manager","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-29T11:06:09Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T10:26:05Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nCustomer Success Manager\nOrtigas, Pasig City\nUS EST (PH Night Shift) | Onsite | Full-time (Regular)\nReady to be the driving force behind customer success and growth? Join a team where your relationships directly shape retention, revenue, and results.\nABOUT ACQUIRE INTELLIGENCE\nAt Acquire Intelligence, our mission is to help business work smarter.\nWe bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nA SNAPSHOT OF YOUR ROLE\nAs a Customer Success Manager, you'll be the trusted advisor for a portfolio of customers, guiding them from onboarding through renewal and growth. You'll own the full customer journey, working closely with stakeholders and executive sponsors to understand their goals and ensure they get real value from every product they use.\nThis role sits at the center of customer strategy, revenue retention, and cross-functional collaboration, making it a great fit for someone who thrives on relationships, data, and driving measurable outcomes.\nWHAT YOU'LL DO\nStrategic Account Ownership\nBecome a trusted advisor to key customer stakeholders and executive sponsors, understanding their business strategy, technical environment, and measures for success\nOwn all aspects of the customer relationship, including renewals, account growth, product adoption and utilization, ROI, and customer satisfaction\nLead account reviews with customers to keep them informed of product features and enhancements\nMaintain a detailed understanding of products and services, assist customers with questions, and suggest the best products for their needs\nRenewal, Retention & Growth\nOwn all aspects of the renewal process, including contract and commercial negotiations, with support from the legal team\nSet, measure, and achieve or exceed client retention and upsell/cross-sell quotas\nAccurately forecast renewal, upsell, and cross-sell pipeline through effective proactive account management\nIdentify and pursue client upsell opportunities, within and outside existing use cases, partnering with sales on strategic deals where appropriate\nAnticipate at-risk accounts and mitigate retention risk through client action plans and training\nCross-Functional Collaboration & Best Practices\nServe as customer advocate and liaison, collaborating effectively with Product Management, Sales, Marketing, Legal, Engineering, and Finance\nContinuously drive product value and ROI by strategically advising clients on product features\nRemain current on industry news and events, proactively identifying impact on customer decisions and strategy\nDocument best practices and share successes with the team\nDocument all customer interactions, tasks, and goals in Gainsight\nA BIT ABOUT YOU\nMust-Haves\nMinimum of 2 years customer-facing experience, preferably in a SaaS or subscription business managing a portfolio of 300+ accounts\nExperience using Gainsight and Salesforce or similar CRM software\nDemonstrated experience and passion for social technologies and the SaaS space\nCustomer-first mentality and a talent for building strong relationships\nExperience working cross-departmentally (Sales, Front-line Customer Service, Product, Engineering) to serve customer needs\nAbility to prioritize and manage expectations within a fast-paced environment\nExcellent written and verbal communication and presentation skills\nGood-to-Haves\nPrior experience supporting US-based clients\nFamiliarity with renewal and commercial negotiation processes\nComfortable working night shift hours aligned to US EST\nWHAT SUCCESS LOOKS LIKE\nRetention and upsell/cross-sell targets are consistently met or exceeded\nCustomers view you as a trusted advisor who understands their business and drives real ROI\nAt-risk accounts are identified early and successfully retained through proactive action plans\nCustomer interactions and account activity are accurately documented and tracked in Gainsight\nWHY JOIN THE A-TEAM?\nCome for a career, stay for the fun!\nHere's what's waiting for you:\nHMO coverage for you and your family\nEpic Yearly Kick-Off Parties with major giveaways\nRecognition through our Value Awards - we celebrate your wins\nReal career growth with opportunities for internal promotions\nMeaningful work with talented and supportive teams\nYour future matters:\n900+ internal promotions every year\nAccess to 2,700+ leadership training courses\nExtra rewards along the way:\n14th Month Pay after 5 years of continuous service\nEmployee Referral Program - earn up to ₱42,000 per successful hire\nEnjoy work-life balance:\n24 Paid Time-Off Credits annually, with leave credits convertible to cash\nPaid Birthday Leave - celebrate your day your way\nWHAT WE VALUE\nWe're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:\nCurious and Clever: Smart questions spark smart solutions.\nEntrepreneurial Energy: Think like an owner. Solve like a founder.\nFast with Intent: We move fast and deliver real results.\nLaugh and Learn: We don't take ourselves too seriously, just our results.\nWhat are you waiting for? Come for a career, stay for the fun!\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":5672,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-29T11:06:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":37,"reasons":["conf:8","velocity","win:early","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/acquire-intelligence-customer-success-manager","json_url":"https://alion.io/job/acquire-intelligence-customer-success-manager.json","meta":{"generated_at":"2026-11-04T12:11:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18324,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-intelligence-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-intelligence-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-intelligence-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-intelligence-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-intelligence-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3451114}},{"tool":"search_jobs","arguments":{"company":"acquire.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3451114},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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