# Service Desk Staff

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! DUTIES AND RESPONSIBILITIES Act as the single point of contact for client IT support requests and incidents. Log, prioritize, and manage tickets through to resolution. Provide Level 1 technical support over the phone, chat, tickets and first-contact resolution where possible Escalate complex issues to Level 2, Level 3, or specialist teams. Receive, log, categorise, prioritise, and assign incidents and requests reported by customers. Review and work with Level 2 on implementing changes in standard operating environments. Fulfill service requests such as user access, password resets, software installation, and device support. Monitor and meet agreed SLAs Contribute to customer satisfaction by delivering professional and timely support. Research and implement fixes for new issues. May work with infrastructure teams and create new solutions. Assists with maintaining an accurate Service Desk knowledge-based tool. Reports escalations to Incident Manag

- **Id**: 4157334
- **Url**: <https://alion.io/job/acquire-intelligence-service-desk-staff>
- **Role**: Support
- **Role family**: Support
- **Seniority**: staff
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Pasig, Philippines
- **Countries**: PH
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T11:01:02Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T11:01:02Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2820
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Business Process Outsourcing (BPO), Call Center Services, AI Consulting & Integration

## Company

- **Id**: 4418402
- **Name**: Acquire Intelligence
- **Domain**: acquire.ai
- **Url**: <https://alion.io/company/acquire-4>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 6
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 35
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **Active Directory** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **Service Desk** — Optional: no
- **VPN** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Lifecycle

- Event: open; At: 2026-11-12T11:01:02Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 35
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-12T12:10:09Z

---
[Page](https://alion.io/job/acquire-intelligence-service-desk-staff) · [JSON](https://alion.io/job/acquire-intelligence-service-desk-staff.json)

Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.