{"id":3353142,"url":"https://alion.io/job/acquire-intelligence-team-leader-2","title":"Team Leader","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":"role_seniority_country_cell","sample_n":14},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T19:13:09Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T06:38:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nTeam Leader - Auction Operations\nOrtigas, Pasig City | Night Shift | Onsite | Full Time\nLead a high-performing operations team supporting Auction Program, sales support, customer care, sales enablement, strategic account coordination, and asset-related workflows. You’ll own day-to-day performance, develop people, protect service delivery, and make sure risks are identified and acted on before they become client issues.\nABOUT ACQUIRE INTELLIGENCE\nAt Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nA SNAPSHOT OF YOUR ROLE\nThis is a hands-on operational leadership role where success is measured not only by what the team delivers, but by how effectively you anticipate issues, develop your people, and keep the operation stable.\nYou’ll lead daily execution across your assigned . workstream, with accountability for attendance, staffing and coverage, productivity, SLA/TAT, quality, coaching, escalations, and overall team readiness.\nWe’re looking for a leader who does not wait for a problem to become an escalation. You should be comfortable using data to understand what is happening, identifying the root cause, building an action plan, and following through until the result is delivered and sustained.\nWHAT YOU’LL DO\nOperational Performance & Delivery\nOwn daily performance, workflows, including productivity, SLA/TAT, quality, attendance, and other contractual or operational KPIs.\nReview performance throughout the shift and take immediate action when results are trending below target.\nEnsure workload is appropriately prioritized and resources are aligned to business demand.\nMaintain visibility of queues, backlogs, aging, staffing, and operational risks.\nValidate performance data before communicating results internally or to the client.\nDevelop clear recovery plans when targets are missed and track actions through completion.\nEnsure commitments, action items, and deliverables are completed accurately and on time.\nPeople Leadership & Development\nLead, coach, and develop agents through regular performance discussions, observations, and structured coaching.\nSet clear expectations around attendance, punctuality, accountability, quality, productivity, and professional behavior.\nIdentify individual performance gaps and create measurable improvement plans.\nRecognize high performers and actively develop employees with potential for SME, QA, training, or leadership opportunities.\nConduct effective return-to-work discussions and proactively address recurring attendance or reliability concerns.\nBuild a team culture where people take ownership, support one another, and understand the impact of their work on the client.\nClient & Stakeholder Management\nRepresent Acquire professionally in interactions with clients and stakeholders.\nMaintain proactive communication around performance, staffing, risks, dependencies, and required support.\nEnsure client questions and requests are acknowledged, owned, and followed through to resolution.\nEscalate risks early rather than waiting for service delivery to be impacted.\nParticipate in business reviews, operational meetings, and client discussions and come prepared with accurate data, insights, actions, and updates.\nEnsure verbal process clarifications and important decisions are appropriately documented.\nQuality, Process & Continuous Improvement\nPartner with Quality, Training, Workforce Management, and Operations leadership to identify and close performance and process gaps.\nReview errors, escalations, and recurring issues to determine root causes and corrective actions.\nEnsure agents follow documented SOPs, client requirements, and established quality controls.\nIdentify opportunities to simplify workflows, reduce rework, improve turnaround time, and strengthen quality.\nHelp maintain accurate SOPs, playbooks, knowledge articles, and process documentation.\nEnsure lessons learned from errors or escalations are translated into sustainable team improvements.\nCoverage, Readiness & Risk Management\nMaintain appropriate daily staffing and coverage across assigned workflows.\nProactively plan for PTO, absences, volume changes, and other coverage risks.\nDevelop cross-training and flex-coverage capability to reduce dependency on individual resources.\nMonitor training and certification readiness before assigning employees to new or expanded responsibilities.\nIdentify operational dependencies early and coordinate with the appropriate teams for resolution.\nMaintain business continuity without compromising quality or process compliance.\nA BIT ABOUT YOU\nMust-Haves\nAt least 2-3 years of Team Leader or equivalent people-leadership experience in BPO, shared services, customer operations, sales operations, or back-office operations.\nDemonstrated experience managing performance against SLA/TAT, productivity, quality, attendance, and staffing/coverage metrics.\nStrong coaching and performance-management capability with experience developing both struggling and high-potential employees.\nComfortable analyzing operational data and translating it into clear root causes and actions.\nStrong written and verbal communication skills, including communicating with clients and senior stakeholders.\nStrong working knowledge of spreadsheets and operational reporting.\nComfortable managing multiple workflows, priorities, and deadlines simultaneously.\nComfortable working fully onsite in Ortigas on a night shift.\nDependable and disciplined, with strong attendance, punctuality, and follow-through.\nMature and accountable-you own both the result and the actions required to achieve it.\nProactive and decisive-you identify risks early and act rather than waiting for someone else to solve the problem.\nDriven to grow and develop others, with the ambition to take on broader operational responsibility over time.\nGood-to-Haves\nExperience supporting sales operations, customer care, asset/inventory operations, marketplace operations, order management, or other transaction-heavy back-office environments.\nExperience working with Salesforce or another CRM/workflow platform.\nExperience managing multiple LOBs or processes simultaneously.\nExposure to workforce planning, quality management, training, process improvement, and root-cause analysis.\nExperience supporting client-facing business reviews and operational governance.\nDemonstrated success improving a KPI, stabilizing a team, developing future leaders, or implementing a process improvement.\nWHAT SUCCESS LOOKS LIKE\nA successful Team Leader does more than manage the shift.\nYou will be expected to:\nKeep attendance, staffing, SLA/TAT, productivity, and quality visible and controlled.\nKnow why your team is performing the way it is, not simply report the numbers.\nCome to business reviews on time, prepared, and ready to explain performance, root causes, actions, and expected recovery.\nBuild a team that can operate consistently without excessive dependency on individual employees or client intervention.\nReduce recurring errors and escalations by addressing the underlying cause.\nDevelop stronger agents and create a pipeline of future SMEs and leaders.\nFollow through on commitments and close actions within agreed timelines.\nBuild credibility with the clients through consistent execution, transparency, and proactive communication.\nOur leadership approach is simple:\nUnderstand the business → Validate the data → Identify the problem → Determine the root cause → Build the action → Execute → Measure the result → Sustain the improvement.\nWHY JOIN THE A-TEAM?\nCome for a career, stay for the fun!\nHere’s what’s waiting for you:\nHMO coverage for you and your family\nEpic Yearly Kick-Off Parties with major giveaways\nRecognition through our Value Awards - we celebrate your wins\nReal career growth with opportunities for internal promotions\nMeaningful work with talented and supportive teams\nYour future matters:\n900+ internal promotions every year\nAccess to 2,700+ leadership training courses\nExtra rewards along the way:\n14th Month Pay after 5 years of continuous service\nEmployee Referral Program - earn up to ₱42,000 per successful hire\nEnjoy work-life balance:\nPaid Time-Off Credits annually, with leave credits convertible to cash\nPaid Birthday Leave - celebrate your day your way\nWHAT WE VALUE\nWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:\nCurious and Clever: Smart questions spark smart solutions\nEntrepreneurial Energy: Think like an owner. Solve like a founder\nFast with Intent: We move fast and deliver real results\nLaugh and Learn: We don’t take ourselves too seriously, just our results\nWhat are you waiting for? Come for a career, stay for the fun!\nJoin the A-Team and experience the A-Life!\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":9399,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-27T19:13:09Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":37,"reasons":["conf:10","wave","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/acquire-intelligence-team-leader-2","json_url":"https://alion.io/job/acquire-intelligence-team-leader-2.json","meta":{"generated_at":"2026-10-30T12:52:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18462,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-intelligence-team-leader-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-intelligence-team-leader-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-intelligence-team-leader-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-intelligence-team-leader-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-intelligence-team-leader-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3353142}},{"tool":"search_jobs","arguments":{"company":"acquire.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3353142},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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