{"id":4157324,"url":"https://alion.io/job/acquire-intelligence-team-leader-4","title":"Team Leader","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-12T11:01:02Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T11:01:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nTeam Leader - IAA Operations\nOrtigas, Pasig City | Night Shift | Onsite | Full Time\nLead a high-performing operations team supporting auction operations, vehicle release coordination, customer care, stock management.\nYou'll own day-to-day performance, develop people, protect service delivery, and ensure operational risks are identified and addressed before they become client issues.\nABOUT ACQUIRE INTELLIGENCE\nAt Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.\nIf you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nA SNAPSHOT OF YOUR ROLE\nThis is a hands-on operational leadership role supporting a fast-paced, high-volume auction operations environment.\nYou'll lead daily execution across assigned workflows, with accountability for attendance, staffing, productivity, stock releases, service levels, quality, coaching, escalations, and overall team readiness.\nSuccess is measured not only by the results your team delivers, but also by your ability to anticipate challenges, identify performance gaps, implement corrective actions, and sustain improvements.\nWe're looking for a leader who takes ownership, validates information before making decisions, and understands that effective leadership goes beyond reporting numbers.\nWHAT YOU'LL DO\nOperational Performance & Delivery\nOwn daily team performance against productivity, release targets, service levels, quality, attendance, and other operational KPIs.\nMonitor stock assignments, Wait Release (WR), Beginning of Day (BOD) inventory, callbacks, aging stocks, and release completion throughout the shift.\nEnsure stocks are appropriately prioritized to meet release timelines and minimize avoidable delays.\nMonitor productivity metrics, including Releases per Hour (RPH), and identify agents requiring immediate intervention.\nEnsure first and second contact attempts, scheduled callbacks, and WR service-level requirements are consistently achieved.\nReview stock aging, release problems, and Advance Charges opportunities to identify controllable delays.\nValidate operational reports and performance data before communicating results to stakeholders.\nDevelop measurable recovery plans for missed targets and monitor whether interventions are delivering results.\nEnsure operational commitments and action items are completed accurately and within agreed timelines.\nPeople Leadership & Development\nLead, coach, and develop agents through structured performance reviews, observations, and timely feedback.\nSet clear expectations for attendance, punctuality, productivity, quality, accountability, and professional conduct.\nIdentify individual performance gaps and develop targeted improvement plans with measurable outcomes.\nMonitor coaching effectiveness and determine whether agent performance improves following interventions.\nConduct return-to-work discussions and proactively manage recurring attendance and reliability concerns.\nRecognize positive agent behaviors, successful stock handling, and performance achievements.\nIdentify and develop high-potential employees for SME, Quality, Training, or leadership opportunities.\nBuild a culture of ownership, teamwork, continuous improvement, and consistent execution.\nClient & Stakeholder Management\nRepresent Acquire professionally during client interactions, business reviews, and operational discussions.\nProvide accurate and timely updates on performance, staffing, workload, risks, and corrective actions.\nIdentify and escalate potential service delivery issues before they affect client commitments.\nCome prepared to business reviews with validated results, performance trends, root causes, actions, and measurable outcomes.\nEnsure client requests, operational clarifications, and commitments are properly documented and followed through.\nWork collaboratively with Operations leadership, Quality, Training, Workforce Management, and other support functions.\nQuality, Process & Continuous Improvement\nEnsure agents consistently follow documented procedures, client requirements, and established quality standards.\nReview recurring errors, incorrect release-problem selections, documentation gaps, and process deviations.\nIdentify repeat performance issues and determine whether previous coaching and corrective actions were effective.\nPartner with Quality and Training to implement targeted interventions and prevent recurring errors.\nReinforce accurate stock documentation, release-problem tagging, callback handling, and escalation procedures.\nIdentify opportunities to reduce rework, improve stock release efficiency, and strengthen process compliance.\nSupport process improvements, pilot initiatives, and operational enhancements.\nEnsure lessons learned are incorporated into daily execution and sustained through regular monitoring.\nCoverage, Readiness & Risk Management\nMaintain appropriate staffing and workload coverage throughout the shift.\nProactively manage attendance gaps, unplanned absences, workload fluctuations, and operational risks.\nCoordinate with Workforce Management to optimize staffing allocation and productive hours.\nEnsure timely workload redistribution when backlogs or service-level risks are identified.\nMonitor agent readiness, training completion, and certification before assigning expanded responsibilities.\nSupport cross-training and flexible staffing arrangements to maintain operational continuity.\nEscalate system issues, process dependencies, and service disruptions promptly.\nMaintain business continuity while protecting productivity, quality, and client commitments.\nA BIT ABOUT YOU\nMust-Haves\nAt least 2-3 years of Team Leader or equivalent people-leadership experience in BPO, contact center, customer operations, or transaction-heavy back-office environments.\nDemonstrated experience managing productivity, SLA/TAT, quality, attendance, and staffing performance.\nStrong coaching and performance-management skills, including managing underperforming employees.\nAbility to analyze operational data, identify root causes, and translate findings into actionable improvement plans.\nStrong organizational skills and the ability to manage multiple priorities in a fast-paced environment.\nExcellent written and verbal communication skills, including presenting operational results to clients and senior stakeholders.\nProficiency in Microsoft Excel, operational reporting, and performance tracking.\nStrong judgment, attention to detail, and commitment to data accuracy.\nComfortable working fully onsite in Ortigas on a night shift.\nDependable and disciplined, with strong attendance, punctuality, and follow-through.\nAccountable for results and willing to take ownership of operational challenges.\nProactive and decisive, with the ability to identify risks and act without waiting for escalation.\nPassionate about developing people and building high-performing teams.\nGood-to-Haves\nExperience in auction operations, automotive services, insurance-related workflows, logistics, asset management, or stock/inventory operations.\nFamiliarity with outbound and inbound calling operations, callback management, and service-level monitoring.\nExperience managing high-volume, time-sensitive workflows.\nExposure to workforce planning, quality assurance, root-cause analysis, and process improvement.\nExperience supporting client-facing weekly business reviews.\nDemonstrated success improving team productivity, attendance, quality, or service delivery.\nExperience using CRM, workflow management, or performance-monitoring platforms.\nWHAT SUCCESS LOOKS LIKE\nA successful Team Leader does more than manage the shift.\nYou will be expected to:\nConsistently deliver productivity, service-level, quality, and attendance targets.\nMaintain visibility and control of stock assignments, aging inventory, callbacks, and release performance.\nUnderstand why your team is performing the way it is, rather than simply reporting results.\nIdentify performance gaps early and implement timely corrective actions.\nDemonstrate measurable improvement following coaching and operational interventions.\nReduce recurring quality errors, avoidable delays, and unnecessary escalations.\nMaintain reliable staffing coverage and proactively address attendance concerns.\nPresent accurate and meaningful performance insights during business reviews.\nDevelop high-performing agents and future operational leaders.\nFollow through on commitments and close action items within agreed timelines.\nBuild credibility with clients through consistent execution, transparency, and proactive communication.\nOur leadership approach is simple:\nUnderstand the business → Validate the data → Identify the problem → Determine the root cause → Build the action → Execute → Measure the result → Sustain the improvement.\nWHY JOIN THE A-TEAM?\nCome for a career, stay for the fun!\nHere's what's waiting for you:\nHMO coverage for you and your family\nEpic Yearly Kick-Off Parties with major giveaways\nRecognition through our Value Awards - we celebrate your wins\nReal career growth with opportunities for internal promotions\nMeaningful work with talented and supportive teams\nYour future matters:\n900+ internal promotions every year\nAccess to 2,700+ leadership training courses\nExtra rewards along the way:\n14th Month Pay after 5 years of continuous service\nEmployee Referral Program - earn up to ₱42,000 per successful hire\nEnjoy work-life balance:\nPaid Time-Off Credits annually, with leave credits convertible to cash\nPaid Birthday Leave - celebrate your day your way\nWHAT WE VALUE\nWe're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:\nCurious and Clever: Smart questions spark smart solutions\nEntrepreneurial Energy: Think like an owner. Solve like a founder\nFast with Intent: We move fast and deliver real results\nLaugh and Learn: We don't take ourselves too seriously, just our results\nWhat are you waiting for? Come for a career, stay for the fun!\nJoin the A-Team and experience the A-Life!\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":10584,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-11-12T11:01:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T12:19:56Z"},"pay":null,"html_url":"https://alion.io/job/acquire-intelligence-team-leader-4","json_url":"https://alion.io/job/acquire-intelligence-team-leader-4.json","meta":{"generated_at":"2026-11-12T12:19:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25418,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-intelligence-team-leader-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-intelligence-team-leader-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-intelligence-team-leader-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-intelligence-team-leader-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-intelligence-team-leader-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4157324}},{"tool":"search_jobs","arguments":{"company":"acquire.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4157324},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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