{"id":3083367,"url":"https://alion.io/job/acquire-intelligence-team-leader","title":"Team Leader","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":13,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T13:01:30Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-22T22:12:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nTeam Leader, Member Retention | South Yarra, Melbourne VIC\nLead the team that looks after a private luxury wellness club's top-tier members. White glove service, time on site at the clubs and real leadership. Chapel Street, South Yarra. Full time.\nLead the team behind a luxury member experience\nOur client is a leader in premium service, and its high-end members expect white glove care at every contact. As Team Leader, Member Retention with Acquire Intelligence, you set that standard.\nYou are the face of the program: you lead two Member Retention Specialists, work directly with the client's Head of Retention and spend regular time on site at the clubs, where club leaders will rely on you.\nYou will make calls yourself, coach your team to deliver excellence for every\nmember and bring the club the insights and reporting it values.\nWhat you get\nLeadership of a small, high-profile team, with a direct line to the client's Head of Retention\nRegular time on site at the clubs\nCompetitive salary plus super, full time, 38 hours a week, with calls between 11:00am and 7:00pm\nYou will work from our office on Chapel Street, South Yarra, a five minute walk from South Yarra train station\nWhat you bring\nAt least three years in luxury hospitality, wellness or a private members club, including at least one year leading or supervising a team, for example as a supervisor, duty manager, assistant manager or team leader\nA luxury hospitality instinct for how top-tier members want to be treated\nCoaching skill and the ability to give direct, constructive feedback\nPresence and composure on the phone and in person, polished written communication and accurate reporting\nDiscretion with sensitive member and health information\nThe right to work in Australia, and consent to background and reference checks \nAbout Acquire Intelligence\nAcquire Intelligence is an Australian-owned AI consulting and business process outsourcing company headquartered in Melbourne, with more than 6,000 people across Australia, the Philippines, the United States and the Dominican Republic. Four values guide how we work:\nCurious and Clever: smart questions spark smart solutions \nEntrepreneurial Energy: think like an owner, solve like a founder \nFast with Intent: we move fast and deliver real results \nLaugh and Learn: we do not take ourselves too seriously, just our results \nWhat happens next\nApply online with your CV. \nComplete a short phone or video screen interview \nMeet our operations team for an interview. \nReceive your offer and start training on Wednesday November 4th\n Ready? Apply now.\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":2861,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-22T13:01:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":37,"reasons":["conf:31","stale_co","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/acquire-intelligence-team-leader","json_url":"https://alion.io/job/acquire-intelligence-team-leader.json","meta":{"generated_at":"2026-10-24T13:10:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18898,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-intelligence-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-intelligence-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-intelligence-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-intelligence-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-intelligence-team-leader"}]}