{"id":2595104,"url":"https://alion.io/job/acquire-intelligence-visa-application-support-officer","title":"Visa Application Support Officer","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T06:58:48Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T16:07:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nRole: VISA APPLICATION SUPPORT OFFICER\n1. Role Overview\nThe Visa Application Support Officer provides administrative and document preparation support to Migration Solutions' registered migration agents (RMAs) and immigration lawyers. The role does not provide immigration advice or make case decisions: all substantive migration assessments, advice, and sign-off remain with the client's Australian-registered agents and lawyers. The Manila-based officer works to documented checklists and instructions, escalating anything outside scope.\nThe role would need the staff to work from one of Acquire’s office in Manila.\n2. Key Responsibilities\nCollate, review, and organise supporting documents submitted by visa applicants against agent-supplied checklists.\nPrepare draft visa application forms and supporting schedules for review and lodgement by the registered migration agent or lawyer.\nLiaise with applicants and referring agents to follow up on missing or incomplete documentation, under agreed scripts and escalation rules.\nMaintain case files and trackers in the client's case management system, keeping status notes current.\nMonitor Department of Home Affairs processing timeframes and portal updates relevant to open cases, flagging changes for agent review.\nSupport quality checks (formatting, translation certification, completeness) before an agent finalises and lodges an application.\nMaintain strict confidentiality of applicant personal and immigration information in line with Australian Privacy Act obligations and client policy.\n3. Qualifications and Experience\nMinimum qualifications\nDiploma in Business Management, Diploma of Leadership, or an equivalent business/administration diploma.\nA bachelor's degree in a related field (business, legal management, or similar) is an advantage but not required.\nExperience\n2-3 years in an administrative, paralegal, back-office, or document processing role, ideally within a BPO, legal, or professional services environment.\nPrior exposure to Australian visa, immigration, or compliance-driven document processing is highly regarded but not mandatory; structured training will be provided by Migration Solutions.\nDemonstrated experience following strict checklists, SLAs, and quality standards in a client-facing offshore delivery role.\n4. Skills and Attributes\nHigh attention to detail and accuracy when handling forms, personal data, and compliance-sensitive documents.\nStrong written and verbal English communication for liaison with Australian-based agents, lawyers, and applicants.\nWorking knowledge of MS Office / Google Workspace and comfort learning case management and document portals.\nAbility to manage a caseload against deadlines, escalating rather than making unsupervised judgement calls on case matters.\nDiscretion and sound judgement in handling confidential personal and immigration information.\n5. Engagement Model and Reporting\nThis role is proposed under Acquire Intelligence's Remote Teams model: Migration Solutions engages a dedicated, Manila-based staff member on a pass-through salary plus fixed monthly service fee, with day-to-day direction retained by Migration Solutions' Australian team. Acquire Intelligence provides local employment administration, facilities, IT, and people support out of its Manila delivery centre.\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":3593,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-15T06:58:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-10-15T21:06:55Z"},"pay":null,"html_url":"https://alion.io/job/acquire-intelligence-visa-application-support-officer","json_url":"https://alion.io/job/acquire-intelligence-visa-application-support-officer.json","meta":{"generated_at":"2026-10-15T21:06:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32083,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-intelligence-visa-application-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-intelligence-visa-application-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-intelligence-visa-application-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-intelligence-visa-application-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-intelligence-visa-application-support-officer"}]}