{"id":2851935,"url":"https://alion.io/job/acquire-intelligence-vocus-smb-tech-support","title":"Vocus SMB Tech Support","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":13,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true}],"status":"live","first_seen_at":"2026-10-19T13:34:52Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T22:12:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nPOSITION DESCRIPTION\nPosition Title: Commander Service - Technical Support Level 1\nLocation: Philippines\nReporting to: Program Manager\nBRIEF SUMMARY/OVERVIEW OF THE ROLE\nTechnical Support caters service or support to services such as IPV, DSL, NBN, Phone and Fixed Line services, Mobility and emails. They provide end to end support to resolved or suggest resolution guided by quality and standard handling. They are tasked to take inbound, outbound, email support and collaborates with Suppliers and Dealers (LCC) to fix Technical problems.\nA SNAPSHOT OF YOUR ROLE\nResolve product/service concerns by means of “End to End” Support and Application of standard troubleshooting with NBN, Broadband, email, mobile, IPV and Phone services\n Provide resolution of technical issues of end users not limited to troubleshooting, escalating cases, referral and transfers to necessary departments and local centers\nEnsure customer satisfaction by providing exceptional customer service and technical assistance\nCreate, maintain and update customer records with complete and accurate information\nContribute innovative ideas in the improvement of the customer journey but not limited to the Technical aspects of the service\nEnsure quality and standards, policies and procedures are maintained at all times \nPerform other related duties as assigned by management\nIdentify , address and manage complaints by providing tailor fit solution which should aim in prevention of TIOs and Cancellation\nEffectively manage and provide tailored-fit resolution to help in base management\nA BIT ABOUT YOU\nUnderstanding of business/residential internet phone and IPV set up - Commander Tech Assistance ways\nA solutions provider with a “CAN DO” attitude\nAverage organizational skills and the ability to multitask and prioritize\nSense of decision-making\nAnalytical and problem-solving skills \nAbility to effectively interact with staff at all levels of the organization\nMust be able to recognize opportunities for improvement of process and practices\nAbility to pro-actively offer ideas and solutions to issues affecting team performance\nGood Verbal and written communication skills\nUnderstanding of complaint handling, negotiation and conflict resolution to prevent cancellations, ICOF disputes and TIO\nWHAT SUCCESS LOOKS LIKE\n85% or above consistency with Agent Performance Scores\n0 TIO hit as an agent\n0 HR Corrective Actions Infraction\nWHAT WE VALUE\nWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:\nCurious and Clever: Smart questions spark smart solutions.\nEntrepreneurial Energy: Think like an owner. Solve like a founder.\nFast with Intent: We move fast and deliver real results.\n Laugh and Learn: We don’t take ourselves too seriously, just our results.\nWe help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.\nOur mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.\nI have read and understood this Position Description and am happy to abide by it while employed by Acquire.\nSigned by the employee\n_____________________________\nName:\nDate:\nSigned by Acquire Intelligence\n_____________________________\nName:\nDate:\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":3614,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-19T13:34:52Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":37,"reasons":["conf:13","stale_co","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/acquire-intelligence-vocus-smb-tech-support","json_url":"https://alion.io/job/acquire-intelligence-vocus-smb-tech-support.json","meta":{"generated_at":"2026-10-22T22:49:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8221,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-intelligence-vocus-smb-tech-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-intelligence-vocus-smb-tech-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-intelligence-vocus-smb-tech-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-intelligence-vocus-smb-tech-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-intelligence-vocus-smb-tech-support"}]}