{"id":2580921,"url":"https://alion.io/job/acquire-lead-success-services","title":"Lead, Success Services","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-15T16:07:23Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nEssential Functions Dedicated Success Engineer Responsibilities\nServe as the assigned DSE for a designated strategic customer account.\nDevelop and maintain trusted advisor relationships with customer stakeholders.\nConduct regular customer meetings, service reviews, and planning sessions.\nDrive customer adoption, optimization, and platform value realization.\nProvide proactive recommendations to improve customer outcomes.\nCoordinate support, product, services, and customer success activities.\nAssist with escalations and complex customer issues.\nMaintain customer success plans, account roadmaps, action plans, and documented commitments. Coaching & Mentorship Responsibilities\nProvide day-to-day coaching for assigned DSE team members.\nSupport onboarding and enablement of newly hired DSEs.\nShare best practices, customer success strategies, and technical knowledge.\nConduct regular mentoring sessions and development discussions.\nHelp team members navigate customer challenges, escalations, and complex delivery scenarios.\nAssist in developing future senior DSEs and team leads.\nLead 1 to 1 sessions with your team each week. Operational Leadership Responsibilities\nDrive consistency in DSE processes, standards, and customer engagement practices.\nReview customer plans, service reviews, and deliverables for quality and completeness.\nHelp monitor team workload, capacity, utilization, and customer assignment strategy.\nIdentify operational risks and proactively escalate concerns.\nParticipate in workforce planning, resource allocation, and account transition discussions.\nContribute to DSE playbooks, onboarding materials, program documentation, and operational guidelines. Escalation & Cross-Functional Support\nAct as a senior escalation resource for the DSE team.\nAssist with high-priority customer situations and complex support scenarios.\nPartner with Support, Product, Professional Services, Customer Success, and Engineering to remove blockers.\nRepresent the DSE team in operational reviews and cross-functional planning discussions.\nProvide practical feedback to leadership on program risks, customer needs, and team readiness. Leadership Expectations\nLead by example through strong customer engagement, ownership, and service delivery.\nReinforce Riskonnect values and a customer-first Premium Services culture.\nPromote accountability, collaboration, knowledge sharing, and continuous improvement.\nSupport employee engagement, retention, and career pathing initiatives.\nServe as a trusted resource for managers, peers, and developing DSE team members.\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":2849,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T01:54:01Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.41,"p_room":0.55,"age_days":35,"expected_fill_days":24,"reasons":["conf:3","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/acquire-lead-success-services","json_url":"https://alion.io/job/acquire-lead-success-services.json","meta":{"generated_at":"2026-10-15T18:45:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28371,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-lead-success-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-lead-success-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-lead-success-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-lead-success-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-lead-success-services"}]}